• Assist new customers with onboarding, platform setup, and user training to ensure a smooth start. • Educate customers on product features, updates, and best practices to maximize value and adoption. • Track customer usage and engagement to identify risks, opportunities, and areas for improvement. • Serve as primary point of contact for assigned customers, responding promptly to inquiries and requests. • Monitor customer satisfaction, gather feedback, and proactively address concerns to support retention. • Maintain accurate records of customer interactions, account status, and feedback in CRM and success tools. • Work with Sales, Support, and Product teams to troubleshoot issues and escalate them when necessary. • Support renewal processes and help identify potential upsell or cross-sell opportunities. • Provide data and materials for customer success plans and participate in internal or customer-facing reviews as needed. • Promote customer awareness of new features, enhancements, and recommended workflows.

• Serve as a Subject Matter Expert on all apexportal solution with a deep understanding of how those solutions can address client needs. • Demonstrate deep understanding of clients’ business – challenges, opportunities, goals, etc. • Expand and maintaining the current relationship is not enough • Develop and drive strategies that lead to increased customer adoption and satisfaction • Lead customer engagement touch points such as Executive Business Reviews and process or technical team alignment • Identify opportunities and incremental business on assigned accounts through active cross and upsell strategies • Participate in achieving department goals through identifying additional services opportunities to installed clients. • Ensure C-level executives at client organizations achieve their desired outcomes and gain maximum value from our solution • Build and sustain relationships across customers from C-level executives to administrative personnel through regular meetings, understanding their needs, and offering tailored solutions • Develop customers who will provide positive references for prospects • Lead and align administrative and technical teams both within apex and with the customer to drive process and technical priorities to completion • Advocate for and address customers’ product, technology, and service needs internally • Assess client usage, performance, and satisfaction, and align their business objectives with our solutions • Develop deep knowledge of apex solutions • Lead base-level demos of apex products for customer knowledge and growth

• Own a portfolio of Mid-Market customers, leading all post-sale engagement from implementation handoff through renewal with clear accountability for outcomes • Drive successful rollout, training, adoption, and ongoing value realization across your book of business • Manage renewals end-to-end, positioning BrightHire’s value, ROI, and long-term partnership to drive retention and expansion • Deliver a consistent, high-quality customer journey using a blend of scaled programs (one-to-many content, playbooks, automated workflows) and targeted 1:1 engagement • Execute efficient, repeatable success motions while exercising strong judgment on when to lean in with higher-touch engagement • Leverage data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter • Build strong, trust-based relationships with key stakeholders, from day-to-day administrators to senior Talent and HR leaders • Act as a strategic advisor, helping customers align BrightHire to their hiring goals, change management needs, and interview strategy • Partner closely with Sales, Implementation, Support, and Product to ensure a seamless and coordinated customer experience • Represent the voice of the customer internally, contributing insights that shape product improvements and customer success programs • Communicate clearly and effectively across formats — emails, decks, live meetings, executive readouts, and challenging conversations

Company Description We are xSuite, one of the Top Innovators for best SAP Procure to Pay Solutions with over 40M invoices processed Worldwide With 25 years in the market and 1,200 installations in 60 countries, we increase efficiency, data accuracy, and mitigate risk for all of our clients. Our expertise comes not just in software solutions, we are also the developers and integrators of our product - providing for a more unified and cohesive approach. We achieve this through our SAP-integrated software for intelligent data capture, workflow automation, and document management. We digitize business processes for companies allowing them to save time and money. Through our industry agnostic best practice solutions, every scenario you have can be configured to kick off a workflow to resolve the problems digitally. As an SAP Partner, we have implemented our Software in Fortune 500 companies. On average, our customers are working 10+ years with us, to them, we are more than a Software Manufacturer, we are their Strategic Partner for their P2P Automation needs. Our passion for SAP technology drives us to always offer certified and high-quality standard software for your SAP system. With 12 offices and 90 plus consultants who are experts in this field, our SAP Certifications makes us your best ally to help you start your Digital transformation today. Job Description Do you enjoy building meaningful relationships? If so, continue reading! Customer Success Managers at xSuite North America are known as relationship experts. Many Customer Service Representative positions are the same, the focus tends to be on the customers short term happiness. That is not the case here. Customer Success Managers concentrate on adding value for years to come. Their commitment does not end when a customer signs up, that is when it begins. Qualifications Team spirit and the ability to take responsibility for tasks (Required) Strong written and communication skills in English (Required) The ability to adapt quickly Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required) The ability to promote products and grow relationships Additional Information Responsibilities: Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed Present/Demo our solutions to customers Coordinate sales efforts for services and license revenues Prepare and submit sales contracts Drive product value Develop trusted advisor relationships with executive sponsors Prepare weekly and monthly reports Schedule: Monday – Friday (Part time/Full time) 30-40 hours per week Remote/Hybrid/in-office Additional Information: US work authorization required xSuite North America is unable to honor OPT-EAD, H1B, and TN 401(k) Medical, Dental, Vision, and Life insurance Paid time off What makes this position so great? You get to work with brand new state of the art technology with artificial intelligence and machine learning We are a young and dynamic team This is a great chance to learn new skills and work with amazing customers If you would like to learn more information about xSuite North America and our services, check out our website: https://www.xsuite.com All of your information will be kept confidential according to EEO guidelines.