• Serve as a Subject Matter Expert on all apexportal solution with a deep understanding of how those solutions can address client needs. • Demonstrate deep understanding of clients’ business – challenges, opportunities, goals, etc. • Expand and maintaining the current relationship is not enough • Develop and drive strategies that lead to increased customer adoption and satisfaction • Lead customer engagement touch points such as Executive Business Reviews and process or technical team alignment • Identify opportunities and incremental business on assigned accounts through active cross and upsell strategies • Participate in achieving department goals through identifying additional services opportunities to installed clients. • Ensure C-level executives at client organizations achieve their desired outcomes and gain maximum value from our solution • Build and sustain relationships across customers from C-level executives to administrative personnel through regular meetings, understanding their needs, and offering tailored solutions • Develop customers who will provide positive references for prospects • Lead and align administrative and technical teams both within apex and with the customer to drive process and technical priorities to completion • Advocate for and address customers’ product, technology, and service needs internally • Assess client usage, performance, and satisfaction, and align their business objectives with our solutions • Develop deep knowledge of apex solutions • Lead base-level demos of apex products for customer knowledge and growth

• Own a portfolio of Mid-Market customers, leading all post-sale engagement from implementation handoff through renewal with clear accountability for outcomes • Drive successful rollout, training, adoption, and ongoing value realization across your book of business • Manage renewals end-to-end, positioning BrightHire’s value, ROI, and long-term partnership to drive retention and expansion • Deliver a consistent, high-quality customer journey using a blend of scaled programs (one-to-many content, playbooks, automated workflows) and targeted 1:1 engagement • Execute efficient, repeatable success motions while exercising strong judgment on when to lean in with higher-touch engagement • Leverage data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter • Build strong, trust-based relationships with key stakeholders, from day-to-day administrators to senior Talent and HR leaders • Act as a strategic advisor, helping customers align BrightHire to their hiring goals, change management needs, and interview strategy • Partner closely with Sales, Implementation, Support, and Product to ensure a seamless and coordinated customer experience • Represent the voice of the customer internally, contributing insights that shape product improvements and customer success programs • Communicate clearly and effectively across formats — emails, decks, live meetings, executive readouts, and challenging conversations

Company Description We are xSuite, one of the Top Innovators for best SAP Procure to Pay Solutions with over 40M invoices processed Worldwide With 25 years in the market and 1,200 installations in 60 countries, we increase efficiency, data accuracy, and mitigate risk for all of our clients. Our expertise comes not just in software solutions, we are also the developers and integrators of our product - providing for a more unified and cohesive approach. We achieve this through our SAP-integrated software for intelligent data capture, workflow automation, and document management. We digitize business processes for companies allowing them to save time and money. Through our industry agnostic best practice solutions, every scenario you have can be configured to kick off a workflow to resolve the problems digitally. As an SAP Partner, we have implemented our Software in Fortune 500 companies. On average, our customers are working 10+ years with us, to them, we are more than a Software Manufacturer, we are their Strategic Partner for their P2P Automation needs. Our passion for SAP technology drives us to always offer certified and high-quality standard software for your SAP system. With 12 offices and 90 plus consultants who are experts in this field, our SAP Certifications makes us your best ally to help you start your Digital transformation today. Job Description Do you enjoy building meaningful relationships? If so, continue reading! Customer Success Managers at xSuite North America are known as relationship experts. Many Customer Service Representative positions are the same, the focus tends to be on the customers short term happiness. That is not the case here. Customer Success Managers concentrate on adding value for years to come. Their commitment does not end when a customer signs up, that is when it begins. Qualifications Team spirit and the ability to take responsibility for tasks (Required) Strong written and communication skills in English (Required) The ability to adapt quickly Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required) The ability to promote products and grow relationships Additional Information Responsibilities: Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed Present/Demo our solutions to customers Coordinate sales efforts for services and license revenues Prepare and submit sales contracts Drive product value Develop trusted advisor relationships with executive sponsors Prepare weekly and monthly reports Schedule: Monday – Friday (Part time/Full time) 30-40 hours per week Remote/Hybrid/in-office Additional Information: US work authorization required xSuite North America is unable to honor OPT-EAD, H1B, and TN 401(k) Medical, Dental, Vision, and Life insurance Paid time off What makes this position so great? You get to work with brand new state of the art technology with artificial intelligence and machine learning We are a young and dynamic team This is a great chance to learn new skills and work with amazing customers If you would like to learn more information about xSuite North America and our services, check out our website: https://www.xsuite.com All of your information will be kept confidential according to EEO guidelines.

About Neura: Neura Health is a nationwide, doctor-led practice built to eliminate the barriers between patients and life-changing care. As the country's leading virtual neurology clinic, we provide an all-in-one longitudinal platform where cutting-edge technology meets specialized expertise to manage the entire spectrum of neurological diseases. While traditional brick-and-mortar clinics are at a breaking point, forcing patients to endure dangerous 4-6 month wait times, Neura is scaling the nation’s largest virtual practice to deliver immediate access to the 145 million Americans in need. Through strategic partnerships with leading health systems, pharmaceutical innovators, and large clinics, as well as a direct-to-patient model, we are fundamentally transforming the referral landscape and reducing average wait time from 276 days to 5 days. Our tech-enabled model provides a comprehensive, end-to-end experience that goes far beyond a standard consultation. We offer patients seamless access to personalized care plans and expert care navigation, ensuring no one has to manage their journey alone. This mission is powered by our multidisciplinary specialized care teams, which include world-class physicians, nurse practitioners, physician associates, and dedicated care coaches. We leverage AI-powered workflow optimization and continuous monitoring for everything from chronic headaches and epilepsy to complex memory disorders. Backed by $22M in funding from world-class investors, we are not just improving neurology; we are revolutionizing it. We are looking for purpose-driven innovators to join us in making high-quality brain health a reality for everyone. We’re seeking an experienced Strategic Account Growth Manager with digital health experience to join our growing commercial team. This role is key to ensuring our enterprise clients achieve success with Neura Health. You will own client relationships end-to-end — from onboarding to ongoing engagement, adoption, and renewals — while collaborating with internal teams to drive value, advocate for client needs and help scale our success operations. This is a fully remote position with flexibility to accommodate clients in different time zones. This role will require travel to key clients to build rapport and relationships. Key Responsibilities Serve as the primary point of contact for enterprise clients across the full customer lifecycle, building trusted relationships and deeply understanding each client’s goals, workflows, and value drivers. Lead onboarding, implementations, and launches in close partnership with Product, Engineering, Clinical, Marketing, and B2B Operations to ensure seamless deployments and measurable impact. Configure and optimize Neura’s platform to align with client workflows, drive frictionless patient activation, and deliver clear business outcomes. Own customer health, retention, renewals, and expansion by proactively identifying risks, developing engagement strategies, and tracking performance against agreed success metrics. Lead regular check-ins and business reviews, clearly articulating ROI, outcomes, and progress toward success goals. Partner cross functionally to translate client feedback into actionable product and operational improvements, serving as the voice of the customer internally. Co-create and refine the post sale activation and growth playbook to drive patient adoption and revenue realization. Develop client advocacy by cultivating referenceable customers and collaborating with Marketing on case studies and thought leadership opportunities. Continuously improve client engagement, workflows, and operational efficiency through innovative problem solving. Qualifications Benefits : Comprehensive health coverage, equity options, flex time off, L&D stipend - details found here Compensation Range: $130,000-180,000 Culture: About Being a “Neuron” Neura is building a category-defining neurology company, and we’re doing it with a team that’s all-in. We move with urgency, we take ownership end-to-end, and we hold an extremely high bar because the work is real and the impact is personal. We’re here to raise the standard of care and deliver a patient experience that is world-class. You’ll thrive here if you have an unwavering curiosity to do right by the patient and you’re energized by delivering a radically better patient experience, not incremental improvement. If you’re the kind of person who sees what could be better and can’t let it go, who learns fast, executes with precision, and follows through to outcomes, you’ll fit right in. You’ll be surrounded by a highly committed, humble, and inspiring team that challenges each other directly, supports each other deeply, and gets better every week. If you want real responsibility, real velocity, and the chance to build something transformative from the ground up, this is the place for you. Neura Health Hybrid Model We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. If located within a reasonable commuting distance to our NYC office, employees in hybrid roles are required to be in the office 2 days per week (Tuesdays & Thursdays) for the full 8 hours of a typical business day. Our office is conveniently located at 205 East 42nd Street in New York. About the Founders: Liz Burstein is the CEO and was previously Head of Product at Maven Clinic, Director of Product at Zocdoc and Senior Product Lead at LinkedIn. She has fifteen years of experience in the tech industry, and a wealth of knowledge in the health tech domain. Sameer Madan is the CTO and was previously an engineer at Facebook for 9 years. At Facebook, Sameer was the technical lead for Live Video, and built several well known products such as Facebook Mentions, threaded-ranked comments, and more. Neura is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.