Stainless

About Stainless Stainless is a fast-growing tech startup building the future of APIs. Our customers include industry leaders like OpenAI, Anthropic, and Cloudflare. We have raised over $35 million from a16z, Sequoia, and founders/C-levels from Stripe, Datadog, Segment, Linear, and more. We are headquartered in NYC, just west of SoHo, and are a team of ~60 strong expecting to double in the next ~9 to 12 months. About the Role As a Product Marketing Manager at Stainless, you'll drive product marketing for our suite of API developer platform products for customers ranging from open source hobbyists to some of the most sophisticated API companies, including OpenAI, Anthropic, and Cloudflare. This is a chance to help build and scale marketing from the ground up at a high-growth startup. You'll help define how we message and capture value in the developer community and beyond. What you'll do Ensure our website and online content communicates the breadth and value of our products in a compelling way Build deep customer empathy and amplify developer voices across everything we do Provide sales enablement leadership for account executives and customer engineers Maintain competitive analysis with Stainless and related tools in the market Author case studies and tell the stories of why our incredible customers have chosen Stainless Own product & feature launch strategy and execution Lead pricing and packaging initiatives Who you are Benefits We offer competitive salary and generous equity grants. Great healthcare coverage options (e.g., fully covered platinum plans). Paid commuter benefits & similar. Paid team lunch/meals during workdays. Flexible PTO plus 3 weeks of company-wide vacation a year (2 weeks in December, 1 week at the end of the summer). Flexible WFH and 1 month fully remote per year ("remote February").

• Serve as the primary technical point of contact for Stainless's most strategic customers • Build and maintain strong relationships with technical stakeholders at customer organizations • Investigate, triage, and resolve complex technical issues, coordinating across engineering, product, and support teams • Manage escalations effectively, ensuring customers feel heard and issues are resolved quickly • Track and organize dozens of customer requests, issues, and initiatives across multiple accounts simultaneously • Translate customer needs and feedback into actionable insights for the product and engineering teams • Develop deep expertise in the Stainless platform and stay current with customer use cases • Proactively identify risks to customer satisfaction and work to address them before they escalate • Conversely, also identify areas for expansion for the customer to use new products and services!