Serve Robotics is dedicated to transforming communities through AI-powered, zero-emission sidewalk delivery robotics, aiming to build a more sustainable and accessible future for c
Senior Reliability Operations Engineer
Location
Sweden
Posted
28 days ago
Salary
kr570K - kr705K / year
Seniority
Senior
Job Description
Senior Reliability Operations Engineer
Serve Robotics
• Serve as the primary incident lead during your region’s daytime hours, coordinating technical investigations, centralizing communication, and engaging the appropriate engineering and SRE teams when escalation is required. • Respond to escalations from Tier 1 support, using runbooks, metrics, logs, and system diagnostics to investigate and remediate issues or determine when escalation to Tier 3 is necessary. • Develop and update runbooks, workflows, and operational documentation to ensure consistent and reliable responses to recurring issues, collaborating with product teams to expand coverage over time. • Write, maintain, and enhance automation scripts and tools that streamline common remediation steps, improve response times, and reduce manual operational overhead. • Use metrics, logs, and tracing tools (Grafana/Prometheus, GCP Monitoring, OpenTelemetry) to proactively identify problems, validate system behavior, and support continuous improvement of detection mechanisms. • Act as the central point of communication during active incidents, ensuring timely updates and clear routing to the correct product engineering and SRE stakeholders. • Collaborate with reliability and product teams to share insights, recommend improvements, and help refine processes that enhance the stability and operability of our systems. • Participate in a shared weekend on-call rotation to help maintain operational coverage for production systems, responding to incidents and escalations as needed and coordinating with engineering teams when issues arise. • Help establish operational best practices, refine workflows, and prepare the foundation for a broader reliability operations function.
Job Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- 5+ years of professional experience in Reliability Operations, Site Reliability Engineering, DevOps, IT Operations, or a related technical support function.
- Demonstrated experience owning or participating in Tier 2 or Tier 3 technical investigations, including triage, log analysis, and structured escalation.
- Experience supporting distributed systems, cloud-hosted services, or production operational environments.
- Hands-on experience participating in incident response processes.
- Strong proficiency with Linux, including navigating systems, reviewing logs, and performing diagnostics.
- Experience writing, executing, and maintaining runbooks, automations, and operational workflows.
- Ability to interpret metrics, logs, and traces using tools such as Grafana/Prometheus, Google Cloud Monitoring, and OpenTelemetry.
- Familiarity with modern cloud environments, preferably Google Cloud Platform (GCP), including basic debugging, permissions, and service-level triage.
- Ability to investigate and remediate issues following documented procedures, escalating effectively when needed.
- Understanding of CI/CD pipelines, deployed application behavior, and operational dependencies across microservices.
- Proficiency with Jira or similar platforms for ticketing and structured incident tracking.
- Exceptional communication skills, especially during high-pressure incidents where clear, concise updates are critical.
- Calm and methodical approach to troubleshooting, prioritization, and decision-making.
- Strong collaboration skills when coordinating with product engineering, SRE, and global support teams.
- High level of ownership, reliability, and accountability when handling operational responsibilities and incident leadership.
Benefits
- Offers Equity
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