Serve Robotics

• Build, test, and maintain internal web services and user interfaces that support software release workflows for engineering, QA, and operations teams. • Focused work on frontend, backend, cloud infrastructure and embedded software. • Collaborate with your teammates on the entire software lifecycle for internal services - design, implementation, testing, deployment and operations. • Add and improve observability across the deployment experience, including real-time status, logs, timelines, and audit trails that make it easier to understand rollout health and debug failures. • Strengthen CI/CD, automated testing, and release safety checks to improve confidence in deployment tooling and reduce operational risk. • Contribute to deployment governance features such as auditability, role-based access, and privileged action tracking. • High expectation on production quality clean, maintainable code and provide thoughtful PR feedback, including constructively challenging assumptions, identifying risks, and improving overall engineering quality. • Support production rollouts and release operations as needed, Participate in the oncall rotation for internal services.

• Develop and execute communications plans for new city launches and policy priorities, aligned to regulatory milestones, operational readiness, permit decisions, contract deadlines, and other outcomes that support Serve’s license to operate. • Lead day-to-day communications execution for policy, public affairs, and market-entry work across priority markets. • Identify and engage local audiences who shape public opinion, including editorial boards, business leaders, accessibility advocates, neighborhood association leaders, academics, and influential local voices. • Build and manage local media strategies and reporter relationships across priority markets, including local, trade, tech, AI, culture, business, mobility, accessibility, and urban policy outlets. • Sequence announcements, validator activity, earned media, and stakeholder engagement to support permit asks, contract announcements, policy milestones, and public affairs campaigns. • Build and manage networks of named third-party validators who can provide credible, on-the-record support in priority markets. • Monitor legislation, regulation, media coverage, and opposition activity that could affect Serve’s license to operate, and recommend communications responses before issues gain momentum. • Partner with Government Relations on federal, state, and city engagements by translating policy and regulatory developments into clear narratives for media, partners, stakeholders, and the public. • Support messaging for testimony, hearings, comment letters, rulemaking processes, regulatory engagement, and other public affairs priorities. • Maintain incident response playbooks and coordinate communications execution during sensitive moments, including rapid response support in partnership with Legal, Operations, Government Relations, and Communications. • Draft holding statements, talking points, Q&A, fact sheets, one-pagers, reactive press materials, and briefing materials for use across markets. • Prepare local general managers, operations leads, partner spokespeople, and executives for media interviews, stakeholder meetings, and public-facing engagements. • Manage inbound media inquiries with sound judgment about when to engage, decline, redirect, or escalate.

• Serve as the primary incident lead during your region’s daytime hours, coordinating technical investigations, centralizing communication, and engaging the appropriate engineering and SRE teams when escalation is required. • Respond to escalations from Tier 1 support, using runbooks, metrics, logs, and system diagnostics to investigate and remediate issues or determine when escalation to Tier 3 is necessary. • Develop and update runbooks, workflows, and operational documentation to ensure consistent and reliable responses to recurring issues, collaborating with product teams to expand coverage over time. • Write, maintain, and enhance automation scripts and tools that streamline common remediation steps, improve response times, and reduce manual operational overhead. • Use metrics, logs, and tracing tools (Grafana/Prometheus, GCP Monitoring, OpenTelemetry) to proactively identify problems, validate system behavior, and support continuous improvement of detection mechanisms. • Act as the central point of communication during active incidents, ensuring timely updates and clear routing to the correct product engineering and SRE stakeholders. • Collaborate with reliability and product teams to share insights, recommend improvements, and help refine processes that enhance the stability and operability of our systems. • Participate in a shared weekend on-call rotation to help maintain operational coverage for production systems, responding to incidents and escalations as needed and coordinating with engineering teams when issues arise. • Help establish operational best practices, refine workflows, and prepare the foundation for a broader reliability operations function.

• Lead incident investigations during your region’s daytime hours, providing timely updates, escalating appropriately, and supporting senior engineers leading the response. • Respond to escalations from Tier 1 support using established runbooks, metrics, logs, and diagnostics to remediate issues or escalate to Tier 3 when needed. • Update runbooks and operational documentation based on new issues, discoveries, and feedback, ensuring clarity and consistency across all procedures. • Run existing automations and collaborate with senior team members to enhance tooling and scripts that streamline troubleshooting and remediation tasks • Use observability tools such as Grafana/Prometheus, GCP Monitoring, and OpenTelemetry to interpret metrics, logs, and traces, helping identify anomalies and validate system performance. • Provide concise, accurate updates during incidents, ensuring information reaches the correct engineering and SRE contacts and supporting structured incident coordination. • Participate in discussions around root causes, share operational insights, and contribute to process improvements that enhance system stability and supportability. • Participate in a shared weekend on-call rotation to help maintain operational coverage for production systems, responding to incidents and escalations as needed and coordinating with engineering teams when issues arise. • Proactively strengthen workflows, adopt best practices, and build the foundation of the Reliability Operations function as it evolves.

• Support the evolution of Serve’s Safety Management System (SMS), ensuring alignment across SRM, SA, Safety Promotion, and Safety Policy. • Drive hazard identification and risk assessments, ensuring safety risks are systematically identified, controlled, and accepted in accordance with defined thresholds. • Continuously improve emergency response processes, including table top exercises, real-world event management, and post-incident learnings. • Lead cross-functional incident investigations and root cause analyses (RCA), ensuring timely identification of causal factors and implementation of effective corrective actions. • Support and monitor safety performance metrics, including leading indicators, to proactively identify risk trends and inform operational and engineering decisions. • Support safety assurance activities, including validation, verification, and auditing of safety-critical systems and processes. • Support safety promotion initiatives, including communication, training, and engagement efforts that reinforce safe behaviors and strengthen a positive safety culture. • Contribute to continuous improvement of safety processes and documentation, ensuring scalability, clarity, and alignment with industry best practices.

• Lead Serve’s security strategy across corporate security, platform security, product and robot security. • Own the security roadmap and drive progress on initiatives. • Partner closely with IT, Engineering, Product, and Platform teams. • Advance GRC maturity, including security policies and monitoring. • Build and mature incident response capabilities. • Develop and maintain security practices that support operations. • Lead, mentor, and grow a high-performing security organization. • Translate complex security risks into clear business decisions and actionable guidance. • Establish metrics, dashboards, and reporting cadences. • Evaluate and improve security tooling and operational processes. • Support executive leadership and board-level reporting.

• Develop and execute a comprehensive government affairs strategy aligned with the Serve Robotics business goals, and ensure their effective implementation • Be point of contact for stakeholder engagement and issues management at community meetings including town halls, regulatory hearings, etc • Coordinate with functional and technical team members as appropriate • Monitor and analyze regulator sentiment, concerns, and feedback, and work with the Policy team to develop proactive strategies to address issues and maintain positive relationships • Build and foster relationships with external stakeholders including, but not limited to, local elected officials, industry coalitions, community partners, regulatory bodies, and neighbors/landowners within Serve Robotics markets • Maintain an internal government affairs database, ensure all contact or activities are recorded, and run reports, as needed • Represent the organization at government meetings, events, and forums, serving as a spokesperson and advocate for Serve Robotics operations • Develop and produce written and oral communications on Serve Robotics operations for public dissemination including one pagers, town halls, public testimony, etc • Provide regular reports and updates to senior management on government affairs activities, outcomes, and key performance indicators, as well as the performance and development of the government affairs team

• Lead, mentor, and grow a team of data and analytics engineers. This includes hiring, performance management, career development, planning, and setting technical standards. • Define the data engineering and analytics roadmap, aligned with company goals. This includes prioritizing data platform investments, reporting needs, analytics capabilities, and cross-functional data initiatives. • Oversee the design, reliability, scalability, and governance of the company’s data infrastructure, such as data warehouses, data lakes, ETL/ELT pipelines, orchestration systems, semantic layers, and BI tooling. • Ensure business stakeholders have accurate dashboards, metrics, reporting, and ad hoc analysis to support decision-making across functions such as product, operations, finance, sales, marketing, and executive leadership. • Make self-service an organization-wide goal by building rich, trusted datasets and enabling access through AI-powered natural language interfaces. • Establish standards for data accuracy, lineage, documentation, access controls, privacy, security, and compliance.

• Serve as the primary incident lead during your region’s daytime hours, coordinating technical investigations, centralizing communication, and engaging the appropriate engineering and SRE teams when escalation is required. • Respond to escalations from Tier 1 support, using runbooks, metrics, logs, and system diagnostics to investigate and remediate issues or determine when escalation to Tier 3 is necessary. • Develop and update runbooks, workflows, and operational documentation to ensure consistent and reliable responses to recurring issues, collaborating with product teams to expand coverage over time. • Write, maintain, and enhance automation scripts and tools that streamline common remediation steps, improve response times, and reduce manual operational overhead. • Use metrics, logs, and tracing tools (Grafana/Prometheus, GCP Monitoring, OpenTelemetry) to proactively identify problems, validate system behavior, and support continuous improvement of detection mechanisms. • Act as the central point of communication during active incidents, ensuring timely updates and clear routing to the correct product engineering and SRE stakeholders. • Collaborate with reliability and product teams to share insights, recommend improvements, and help refine processes that enhance the stability and operability of our systems. • Participate in a shared weekend on-call rotation to help maintain operational coverage for production systems, responding to incidents and escalations as needed and coordinating with engineering teams when issues arise. • Help establish operational best practices, refine workflows, and prepare the foundation for a broader reliability operations function.

• Lead incident investigations during your region’s daytime hours, providing timely updates, escalating appropriately, and supporting senior engineers leading the response. • Respond to escalations from Tier 1 support using established runbooks, metrics, logs, and diagnostics to remediate issues or escalate to Tier 3 when needed. • Update runbooks and operational documentation based on new issues, discoveries, and feedback, ensuring clarity and consistency across all procedures. • Run existing automations and collaborate with senior team members to enhance tooling and scripts that streamline troubleshooting and remediation tasks. • Use observability tools such as Grafana/Prometheus, GCP Monitoring, and OpenTelemetry to interpret metrics, logs, and traces, helping identify anomalies and validate system performance. • Provide concise, accurate updates during incidents, ensuring information reaches the correct engineering and SRE contacts and supporting structured incident coordination. • Participate in discussions around root causes, share operational insights, and contribute to process improvements that enhance system stability and supportability. • Participate in a shared weekend on-call rotation to help maintain operational coverage for production systems, responding to incidents and escalations as needed and coordinating with engineering teams when issues arise. • Proactively strengthen workflows, adopt best practices, and build the foundation of the Reliability Operations function as it evolves.