Job Description We are seeking a highly skilled Senior Systems Administrator to join our team, focusing on deploying, configuring, and supporting Microsoft Teams Rooms systems to deliver seamless collaboration experiences. The ideal candidate will have a strong background in video conferencing, unified communications, and AV technologies, with expertise in Microsoft Teams Rooms and excellent technical, communication, and customer service skills. As a key team member, you will provide tier 3 support for enterprise conference rooms, troubleshoot issues, and ensure optimal performance of AV/VTC systems supporting live events, presentations, and meetings. Key Responsibilities: - Deployment & Configuration - Design, deploy, and configure Microsoft Teams Room systems, including cameras, microphones, speakers, and displays. - Integrate Teams Rooms with IT infrastructure (networks, Active Directory, Exchange, Microsoft 365). - Collaborate with project managers, AV integrators, and IT teams to ensure successful installation and configuration. - Develop and maintain deployment standards, documentation, and training materials. Project Oversight - Manage all phases of AV projects, including planning, installation, testing, troubleshooting, and maintenance of audio-visual systems. Troubleshooting & Issue Resolution - Serve as the primary contact for Teams Room-related incidents and provide tier 3 support. - Monitor system health using Teams Admin Center, Pro Management Portal, and other monitoring tools. - Diagnose and resolve hardware, software, and connectivity issues; escalate to vendors when necessary. - Document issues, track resolutions, and identify recurring problems to implement long-term solutions. User Support & Training - Provide end-user support in-person and remotely as required. - Create and deliver training materials, guides, and quick reference documentation. - Assist meeting organizers with pre-meeting checks, live troubleshooting, and post-meeting support. Maintenance & Optimization - Ensure Teams Room devices are updated with the latest firmware and software. - Perform regular inspections, preventive maintenance, and system health checks. - Recommend configuration improvements based on analytics and feedback. - Manage hardware lifecycle, including decommissioning and repurpose. Collaboration & Communication - Partner with networking, security, facilities, and AV vendors to deliver high-quality meeting experiences. - Communicate technical information to both technical and non-technical audiences. - Participate in team meetings, project reviews, and knowledge-sharing sessions. Security & Compliance - Ensure compliance with security policies and industry standards. - Manage device authentication, access controls, password updates, and patching. - Support data privacy initiatives and audit readiness. What We Offer - A dynamic work environment with opportunities for professional growth and development. - Hands-on experience with the latest audio-visual technologies and Microsoft Teams collaboration platform. - Collaborative team with a focus on customer satisfaction and innovation. Required Education, Experience, & Skills - High School diploma and 8+ years experience, or 6+ years of experience in audio-visual support, audio-visual system management, and live event production, or equivalent experience. - Technical Skills: Hands-on experience with Microsoft Teams Rooms, QSYS Systems, projection systems, Creston systems, Extron, and various audio-visual systems. Familiarity with Microsoft 365, especially Microsoft Teams. - Customer Service Skills: Strong communication abilities with the capability to explain technical concepts to non-technical users. - Ticket Management: Hands-on experience with ticketing systems and managing support queues. - Problem-Solving: Ability to assess issues, ask clarifying questions, and determine appropriate next steps. - Organizational Skills: Proven ability to manage a dynamic workload, prioritize competing requests, and meet service expectations. - Team Collaboration: Comfortable working in a collaborative, team-oriented environment. Preferred Education, Experience, & Skills Certifications: Preferred certifications in Microsoft M365 collaboration suite, audio-visual technology, including Crestron, QSYS Systems, Extron, and Shure. Pay Information Full-Time Salary Range: $79370 - $134929 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.