Key responsibilities include: - Implementing and administering Zoho CRM and Zoho Recruit to support business operations. - Building workflow automations and leveraging Zoho APIs for process efficiency. - Configuring custom modules and fields within Zoho to meet business requirements. - Integrating Zoho with other platforms using webhooks or iPaaS tools. - Creating and maintaining comprehensive technical and process documentation. - Supporting end-users through ticketing systems and delivering training for business systems.

• Serve as the primary administrator and subject-matter expert for Workday Learning, supporting all learning teams and training programs across the business • Administer and maintain the Workday Learning module, including course creation, enrollment rules, learning campaigns, and content management • Configure and manage learning campaigns, assignments, curricula, certifications, and compliance training programs • Maintain system integrity by managing security roles, business processes, configuration updates, and tenant settings • Partner with the People team, cross-functional L&D teams, and business stakeholders to support training initiatives and translate requirements into system solutions • Monitor system performance, troubleshoot issues, and provide end-user support • Maintain data integrity, including auditing learning records, completions, and reporting accuracy • Generate and analyze reports and dashboards to measure learning effectiveness and compliance • Support integrations and updates, including Workday releases, testing, and enhancements • Ensure system configurations align with organizational policies and compliance requirements • Maintain and expand third-party integrations (e.g., external LMS platforms, content providers) • Develop and maintain documentation, job aids, and training materials for end users • Partner with stakeholders to track course compliance and provide regular updates • Continuously identify opportunities to improve system functionality and user experience

• Provide efficient operations and maintenance of select systems within the organization • Manage SCCM environment including deployment of applications, windows updates, Operating System Deployment, Reports and overall health • Provide 2nd & 3rd level technical support • Maintain and monitor system health and stability of infrastructure systems

• Responsible for managing and implementing Microsoft 365 features for organization. • Promote the health of Microsoft platforms; address failing automations, sprawl, and technical debt. • Build solutions that meet or exceed business requirements on Microsoft platforms including SharePoint, Power Platform, and Azure. • Track development efforts in Jira, Azure DevOps, or similar; partner with the business to maintain a prioritized backlog. • Champion the adoption of Microsoft 365 services as appropriate for our business; support a ‘maker community’ of citizen developers. • Create and maintain policies, practices, and governance controls related to field of expertise; properly document policies, practices, and controls for future reference, updating information as needed. • Build and maintain development best practices for Microsoft platforms. • Keep up to date on feature releases, changes, and bugs related to Microsoft platforms. • Use expertise to support and provide guidance to junior level teammates; help resolve escalated issues as needed. • Oversee and assign tasks to junior-level systems administrators & contractors.