IDEMIA Public Security

• Solid technical aptitude and an ability to understand technical designs, software development lifecycle, challenges and risks. • Extensive experience with Agile methods and tools such as Jira and Confluence. • Ability to describe and figure out the shape of a problem and work through a solution. • Strong technical and analytical skills with the ability to use data and metrics to back up assumptions, recommendations, and drive decisions. • Ability to work collaboratively with others within the team, including both receiving assistance from subject matter experts as well as being a subject matter expert for others to refer to. • Understand complex interactions between various software suites and be able to validate, transform and route data appropriately. • Advanced ability to debug and troubleshoot software, configuration and database related issues in a complete Enterprise application. • Create/update technical engineering documentation. • Work together with Delivery teams to achieve a common goals and objectives allowing for continuous collaboration and rapid decision-making to shorten development cycles and reduce time to market. • Effectively communicate with other team members, Delivery Engineers, Solution Architects, Program Managers, QA Engineers, and Application Engineers.

Role Description - Lead and oversee multiple projects within the program to ensure alignment with organizational goals and strategic objectives. - Develop program plans, including scope, timelines, resource allocation, budgets, and success metrics. - Coordinate and support project managers, providing guidance, removing roadblocks, and ensuring consistent communication and execution across all workstreams. - Monitor program performance, track milestones, and produce clear progress reports for senior leadership and key stakeholders. - Identify, assess, and mitigate risks, issues, and dependencies that may impact program delivery. - Manage program budgets, track expenditures, and ensure financial accountability and alignment with approved funding. - Facilitate cross-functional collaboration between internal teams, vendors, and external partners. - Establish and maintain strong stakeholder relationships, ensuring transparent communication and expectation management. - Drive continual process improvement, implementing best practices for program execution, documentation, and governance. - Ensure compliance with organizational policies, regulatory requirements, and contractual obligations. - Support change management initiatives, including training, communication, and adoption strategies for new processes or systems. - Present program updates to executive leadership, steering committees, and other governing bodies. - Ensure deliverables meet quality standards and that outcomes achieve the intended business value. Qualifications - Proven ability to manage complex programs with multiple stakeholders, timelines, and dependencies. - Strong understanding of project management methodologies (Waterfall, Agile, or hybrid). - Demonstrated experience with budgeting, forecasting, and financial oversight. - Excellent communication, presentation, and stakeholder-management skills. - Strong analytical and problem-solving abilities with a focus on proactive risk mitigation. - Ability to lead cross-functional teams and influence without direct authority. - Proficiency in project management tools such as MS Project, Smartsheet, Jira, Monday.com, or similar. - Ability to travel as needed to support program needs. Requirements - 5+ years of project or program management experience, preferably overseeing multi-state or multi-team initiatives. - Minimum BA degree in related field. - Must be a sole US citizen without dual citizenship. - Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications. Preferred Qualifications - PMP, PgMP, Agile, or other recognized project/program management certifications. - Experience managing government regulatory, or large enterprise programs. - Knowledge of contract management, vendor oversight, and procurement processes. - This is a Remote opportunity. Preference for candidates residing in Northeastern US region but not required. Benefits - The US base salary for this full-time position is $112,000 - $140,000 plus bonus and benefits. - Our salary ranges are determined by role, level, and location. - The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. - Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Company Description IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in various sectors. IDEMIA is made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Core Business Hours 80 Hours Bi-Weekly

Role Description The Human Resources Analyst I provides operational and employee-focused human resources support to Human Resources Business Partners (HRBPs) and business leaders. This role assists in the administration of HR programs, employee relations activities, compliance initiatives, policy interpretation, HR systems management, reporting, and employee lifecycle processes. The Human Resources Specialist I helps ensure consistent application of HR practices, compliance with employment regulations, and a positive employee experience. Essential Duties and Responsibilities - HR Business Partner Support - Support HR Business Partners in implementing human resources programs, initiatives, and organizational objectives. - Coordinate and support day-to-day HR activities across assigned business units. - Respond to employee and manager inquiries regarding HR policies, procedures, and programs. - Assist with employee relations matters through documentation, fact gathering, meeting coordination, and record maintenance. - Prepare reports, presentations, and other materials to support HR decision-making. - Schedule and coordinate employee meetings, training sessions, investigations, performance discussions, and other HR-related activities. - Monitor HR workflows and follow up on outstanding action items to ensure timely completion. - Participate in workforce planning, organizational change, process improvement initiatives, and special projects as assigned. - Partner with Payroll, Benefits, and business leaders to ensure accurate and timely processing of employee information. - Employee Lifecycle Administration - Prepare, process, and maintain employee documentation, personnel records, employment changes, and related HR files. - Ensure employee records are accurate, complete, confidential, and maintained in accordance with company policies and legal requirements. - Support onboarding, orientation, and offboarding activities from an HR administration and compliance perspective. - Employee Relations - Assist HRBPs with employee concerns, investigations, performance management documentation, and corrective action processes. - Maintain confidential employee relations records and case documentation. - Support initiatives that promote employee engagement, employee recognition, and a positive workplace culture. - Escalate complex employee relations matters to HRBP leadership as appropriate. - Compliance and Policy Administration - Support compliance with applicable employment laws, regulations, and company policies. - Assist with the implementation, communication, and administration of employee handbooks, policies, procedures, and codes of conduct. - Conduct audits of HR records and documentation to ensure compliance, completeness, and accuracy. - Assist with regulatory reporting and compliance-related activities. - HR Systems and Reporting - Maintain employee data within Human Resources Information Systems (HRIS). - Generate routine and ad hoc HR reports, workforce metrics, and data analyses. - Review employee data for accuracy and resolve discrepancies. - Support HR system enhancements, testing, and process improvements. - Employee Programs and Benefits Support - Provide administrative support for benefits, leaves of absence, and employee programs. - Respond to employee questions regarding HR processes, programs, and available resources. - Assist with performance management, employee development, training coordination, and engagement initiatives. - Support HR communications and educational programs. Qualifications - High School Diploma or equivalent required. - Associate's degree or Bachelor's degree in Human Resources, Business Administration, or a related field preferred. - 0–2 years of Human Resources, administrative, or related business experience. - Experience supporting employee relations, HR administration, compliance activities, HRIS, or employee services preferred. - Basic knowledge of human resources principles, practices, and employment legislation. - Strong attention to detail and organizational skills. - Ability to handle confidential and sensitive information with discretion. - Effective verbal and written communication skills. - Strong customer service and relationship-building skills. - Proficiency in Microsoft Office applications and Human Resources Information Systems (HRIS). - Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment. - Strong analytical, problem-solving, and critical-thinking skills. Company Description

Role Description - Create and work on cases/tickets based on customer's technical support needs - Escalate reported issues to other teams on a timely manner based on existing SLAs - Answer calls that come via one or more phone support lines - Support customers via other non-phone support channels such as e-mail and chat - Utilize Salesforce for call log, tracking and documentation - Call customers back and provide updates as needed - Work in conjunction with other co-workers when supporting/troubleshooting issues - May be assigned to specific projects/platforms based on business needs - Attend regular team meetings - Attend project meetings and create/maintain deliverables as needed, using Microsoft tools (Office, Outlook, Teams, etc.) Qualifications - High level of organization skills - Ability to prioritize tasks based on different workloads - Previous applied experience with Microsoft tools (Office, Outlook, Teams, etc.) is a must - Passionate for technology - Ability to work on high-pressure, time-sensitive tasks required to honor SLAs - Willingness to learn new platforms - Ability and willingness to interact with peers and leadership inside and outside the department - Previous experience with a call log and tracking tool in a Support Center/Call Center environment is mandatory - Previous experience with Salesforce is highly desirable - Previous customer service and technical support experience is highly expected - Previous experience interacting directly with customers is highly desirable - A self-starter and driven by a sense of urgency based on competing priorities - Advanced Microsoft / CompTIA technical support certifications are very desirable - The following minimum certifications (or above) are required: CompTIA A+ or Microsoft MS-900 or Microsoft Endpoint Administrator Associate (MD‑102) - Previous (retired) Microsoft Windows certifications are accepted: MTA: Windows Operating System Fundamentals or MD‑100: Windows Client or MD‑101: Managing Modern Desktops - Working knowledge on troubleshooting IDMEIA platforms (with supporting references) may be considered in lieu of a Microsoft or CompTIA certifications - Bachelor or Associate degree in Computer Science-related fields is a plus - Experience using and troubleshooting Windows-based computers in a corporate environment is mandatory Requirements - The US base hourly range for this position is $19.01- $25.64/hr + benefits. - While candidates are not typically hired at or near the top of the range, all compensation decisions are based on the specific facts and circumstances of each hire. - Final offers may vary depending on factors such as skills, qualifications, experience, and geographic location. Note to Third-Party Recruiters - IDEMIA Public Security does not work with third-party recruiters absent a signed agreement. - Any resumes submitted without a signed agreement will be treated as the property of IDEMIA Public Security. - If IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

Role Description - Primary interface between Program Teams and Purchasing/Supply-Chain to ensure seamless communication, focus, decision making, and collaboration through the program phases. - Actively participate in Customer RFP response development, including costing inputs for products/services; collaborate with internal teams to ensure IDEMIA has the appropriate supply chain in place to deliver each program. - Accountable to ensure program costs (hardware, services, etc.) are delivered at/below business case level to ensure successful financial performance of each program. Ensure detailed BOM level tracking of costs and cost evolution over time. - Provide standardized process and documentation for all program tracking and execution from the purchasing and supply chain teams. - Support category managers in negotiating moderate to highly complex contracts, amendments, addenda, SOWs, and project statements to ensure flowdown and alignment between customer and supplier contracts. - Liaison between Program Teams and Purchasing/Supply-Chain teams on all bidder communications, negotiations, and required meetings. - Review vendor proposals, pricing, and terms and conditions. Liaise with Legal for legal issues, while fostering a collaborative business relationship. - Advise management of contractual rights obligations and risks. Ensure ethical process and approach is utilized during all contract negotiations. - Perform or support request for proposals, competitive bids, market analysis, and supplier evaluations. Engage with teams to construct and develop logical sourcing strategies and fact-based options. - Develop collaborative relationships with the business. Maintain high level understanding of business and project alignments. Secure and adapt engagement models based on business level requirements. - Develop and implement program purchasing KPIs. Qualifications - Bachelor’s degree in engineering, business administration, procurement, or similar field. - 5-10 years of relevant experience in purchasing. - Previous purchasing experience in an international environment. - Ability to develop internal and external relationships with a high degree of integrity. - Commercial acumen. - Excellent analytical, problem solving, decision making, and negotiating skills. - Proficiency in Microsoft Office Suite including Excel, Word, Outlook. - Strong e-sourcing skills. - Strong written and verbal communication skills. - Results oriented with ability to function in a multi-cultural team environment, experience in working in a remote and distributed environment. - Fluency in English. - Proven experience evolving in a complex environment and in implementing robust strategies and processes, can do’ attitude. Requirements - Excellent analytical, problem solving, decision making, and negotiating skills. - Result oriented, ability to manage multiple projects while effectively meeting deadlines. Note to Third-Party Recruiters IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

• Own and maintain action trackers, and change control processes across the programme portfolio, ensuring nothing slips through the cracks. • Prepare for and facilitate governance forums - including steering committees and working-group sessions, producing structured notes and driving actions to completion. • Maintain SharePoint programme sites, ensuring documentation is current, organised, and accessible to all relevant stakeholders. • Proactively track cross-programme dependencies and flag risks or blockers before they become delivery issues. • Design and drive the automation and AI adoption roadmap, conceptualizing and executing use cases that increase efficiency and create value. • Build and maintain Excel-based data models, trackers, and performance reports that underpin the team's monthly and bi-weekly reporting cycles. • Develop Power BI dashboards that give leadership a clear, real-time view of portfolio status, KPIs, milestones, and resource utilisation. • Produce high-quality PowerPoint packs for senior and executive stakeholders, translating complex data into clear, compelling narratives.

• Develop and execute a market business plan in partnership with field sales and build account plans across Digital S&L market, resulting in a business growth pipeline and achieving quarterly business objectives. • You will proactively prospect and qualify potential customers for our Digital products and solutions in our Civil Identity S&L market segment and schedule follow-up meetings and/or solution demonstrations in partnership with the Civil Identity Field Sales team. • Manage multiple opportunities simultaneously, work with cross-functional teams, and serve as a key customer contact the entire sales cycle. • Manage all elements of the sales cycle within assigned geographic areas and/or product line; with primary focus on new accounts including sales prospecting activities, follow-up, business value analysis, involvement in proposal development, contract negotiation, and effective management of the sales closure. • Assist customers in identifying use cases suitable for IDEMIA ID&V and mID Products. • Articulate key differentiators, and typical customer journeys. • Partner with Marketing, Go-to-Market, and Field Sales to generate prospecting campaigns at scale. • Drive initiatives for increased adoption, use, and growth of Digital Solutions and Products in the S&L market. • Develop a comprehensive knowledge of Idemia products and technical architecture, industry characteristics and competitive environment, including conducting market research to understand competitors and trends. • Responds to solution and product inquiries. • Add a positive sales culture and sale centric atmosphere among the team members. • Attend conferences as required.

• Handling daily remote security service operations • Monitoring and maintaining operations of the security systems • Responding to events and following standard operating procedures to resolve issues • Providing timely updates to stakeholders and upholding confidentiality of information • Maintaining high levels of professional conduct and exercising initiative to improve service

• Lead and support annual budgeting processes across multiple departments • Build complex financial models, including scenario and sensitivity analyses to support strategic initiatives and business decisions • Partner with department heads to analyze budget vs. actual variances and provide actionable financial commentary to leadership • Reforecast throughout the year • Partner with parent company in France and other sister companies to align on expectations and deadlines with clear understanding of parent company goals and objectives as well as Civil Identity goals and objectives • Push back/ask questions as needed • Deliver meaningful reporting with actionable financial insights • Identify and implement process improvements to enhance financial planning, reporting accuracy, and efficiency • Prepare recurring and ad hoc financial analyses for executive leadership • Support month-end, Qtr-end, Year-end reviews of monthly close • Assist with long-range planning, forecasting accuracy initiatives throughout the company

Role Description The Deal Analyst / Deal Manager (DA/DM) serves as the operational owner of the proposal and quote process, coordinating inputs, drafting customer-focused narratives, managing pricing inputs, enforcing review SLAs, and ensuring CRM and repository accuracy from Quote Request (QR) intake through final delivery. - High-quality, customer-ready proposals aligned to customer needs and executive readability standards. - On-time progression through Red Team, Gold Team, and White Glove (DOA) review stages. - Accurate and complete Salesforce and SharePoint records supporting audit readiness. Responsibilities Mapped to Deal Desk SOP: - Accountable and Responsible for drafting, coordinating, editing, and finalizing proposals from QR intake through delivery and repository closeout. - Coordinates inputs across Sales, PM, and Solutions Engineering. - Authors the Business Volume. - Manages Red Team and Gold Team reviews. - Submits packages for White Glove (DOA) approval. - Ensures Salesforce and SharePoint accuracy in accordance with the Deal Desk SOP. - QR Intake & Coordination – Accept assignment, review QR completeness, identify risks, and drive cross-functional follow-ups. - Customer Context & Story – Capture champion, pain points, and competitive posture; translate into a coherent customer narrative. - Solution Development Support – Obtain configuration from Solutions Engineering and clarify assumptions. - Proposal Drafting – Author cover letter, narrative executive summary, solution summary, and insert preliminary pricing; enforce ≤10-page Business Volume. - Red Team Management – Coordinate Red Team review, track approvals and N/C responses, and enforce 48-hour SLA. - Gold Team & Finalization – Secure Market Leader and Program Director approvals; prepare final customer-ready package. - White Glove (DOA) & Delivery – Submit for DOA approval, update Salesforce status to Delivered, and close out SharePoint folders with Final Version tagging. - Professional Communication & Escalation – Proactively follow up, document actions, and escalate per SOP guidance. Qualifications - 3–6 years of experience in Deal Desk, Proposal Management, Sales Operations, Pricing, or Revenue Operations roles. - Demonstrated ownership of end‑to‑end proposal or quote processes, from intake through customer delivery. - Experience supporting complex, cross‑functional deals involving Sales, Program Management, Solutions Engineering, Pricing, and Finance. - Prior exposure to formal review frameworks (e.g., Red Team / Gold Team / Executive or DOA approvals) preferred. - Strong ability to author and edit customer-facing proposal content, including executive summaries, solution descriptions, and cover letters. - Proven skill translating technical and commercial inputs into clear, concise, executive‑readable narratives. - Experience enforcing page limits, formatting standards, and content quality benchmarks. - High attention to detail to ensure accuracy, consistency, and compliance across proposal materials. - Working knowledge of Deal Desk SOPs, approval workflows, and internal SLAs. - Ability to manage parallel workstreams (solution, pricing, approvals, documentation) without losing momentum. - Strong record of maintaining audit‑ready CRM and repository data (e.g., Salesforce and SharePoint). - Proficiency with Salesforce (opportunity stages, quote requests, status updates, reporting hygiene). - Experience managing structured content in SharePoint or similar repositories with version control and final tagging. - Advanced skills in Microsoft Word for proposal creation and final packaging. - Familiarity with pricing summaries, BOMs, or configuration outputs (even if pricing is owned by another team). - Clear, professional communicator able to drive follow‑ups, secure inputs, and enforce deadlines. - Confidence engaging with senior reviewers (Market Leaders, Program Directors, executives) during approval cycles. - Ability to ask the right clarifying questions to identify risk, gaps, or assumptions early. - Comfortable escalating risks or delays appropriately, with documented context and recommended actions. - Highly organized with a bias toward ownership and follow‑through. - Calm and effective under deadline pressure, especially during late‑stage reviews. - Customer‑oriented mindset with strong judgment on what matters most to evaluators and decision‑makers. - Continuous‑improvement mindset; willing to refine templates, checklists, and processes. Preferred / Differentiating Qualifications - Experience in regulated, public sector, or enterprise environments. - Familiarity with executive approval or delegation‑of‑authority (DOA) models. - Exposure to proposal best practices (e.g., Shipley‑inspired reviews, compliance matrices). - Prior role acting as a single-threaded owner (“cat herder”) across a deal lifecycle. Note to third-party recruiters IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.