IDEMIA Public Security

• Develop and execute a market business plan in partnership with field sales and build account plans across Digital S&L market, resulting in a business growth pipeline and achieving quarterly business objectives. • You will proactively prospect and qualify potential customers for our Digital products and solutions in our Civil Identity S&L market segment and schedule follow-up meetings and/or solution demonstrations in partnership with the Civil Identity Field Sales team. • Manage multiple opportunities simultaneously, work with cross-functional teams, and serve as a key customer contact the entire sales cycle. • Manage all elements of the sales cycle within assigned geographic areas and/or product line; with primary focus on new accounts including sales prospecting activities, follow-up, business value analysis, involvement in proposal development, contract negotiation, and effective management of the sales closure. • Assist customers in identifying use cases suitable for IDEMIA ID&V and mID Products. • Articulate key differentiators, and typical customer journeys. • Partner with Marketing, Go-to-Market, and Field Sales to generate prospecting campaigns at scale. • Drive initiatives for increased adoption, use, and growth of Digital Solutions and Products in the S&L market. • Develop a comprehensive knowledge of Idemia products and technical architecture, industry characteristics and competitive environment, including conducting market research to understand competitors and trends. • Responds to solution and product inquiries. • Add a positive sales culture and sale centric atmosphere among the team members. • Attend conferences as required.

• Handling daily remote security service operations • Monitoring and maintaining operations of the security systems • Responding to events and following standard operating procedures to resolve issues • Providing timely updates to stakeholders and upholding confidentiality of information • Maintaining high levels of professional conduct and exercising initiative to improve service

• Lead and support annual budgeting processes across multiple departments • Build complex financial models, including scenario and sensitivity analyses to support strategic initiatives and business decisions • Partner with department heads to analyze budget vs. actual variances and provide actionable financial commentary to leadership • Reforecast throughout the year • Partner with parent company in France and other sister companies to align on expectations and deadlines with clear understanding of parent company goals and objectives as well as Civil Identity goals and objectives • Push back/ask questions as needed • Deliver meaningful reporting with actionable financial insights • Identify and implement process improvements to enhance financial planning, reporting accuracy, and efficiency • Prepare recurring and ad hoc financial analyses for executive leadership • Support month-end, Qtr-end, Year-end reviews of monthly close • Assist with long-range planning, forecasting accuracy initiatives throughout the company

Role Description The Deal Analyst / Deal Manager (DA/DM) serves as the operational owner of the proposal and quote process, coordinating inputs, drafting customer-focused narratives, managing pricing inputs, enforcing review SLAs, and ensuring CRM and repository accuracy from Quote Request (QR) intake through final delivery. - High-quality, customer-ready proposals aligned to customer needs and executive readability standards. - On-time progression through Red Team, Gold Team, and White Glove (DOA) review stages. - Accurate and complete Salesforce and SharePoint records supporting audit readiness. Responsibilities Mapped to Deal Desk SOP: - Accountable and Responsible for drafting, coordinating, editing, and finalizing proposals from QR intake through delivery and repository closeout. - Coordinates inputs across Sales, PM, and Solutions Engineering. - Authors the Business Volume. - Manages Red Team and Gold Team reviews. - Submits packages for White Glove (DOA) approval. - Ensures Salesforce and SharePoint accuracy in accordance with the Deal Desk SOP. - QR Intake & Coordination – Accept assignment, review QR completeness, identify risks, and drive cross-functional follow-ups. - Customer Context & Story – Capture champion, pain points, and competitive posture; translate into a coherent customer narrative. - Solution Development Support – Obtain configuration from Solutions Engineering and clarify assumptions. - Proposal Drafting – Author cover letter, narrative executive summary, solution summary, and insert preliminary pricing; enforce ≤10-page Business Volume. - Red Team Management – Coordinate Red Team review, track approvals and N/C responses, and enforce 48-hour SLA. - Gold Team & Finalization – Secure Market Leader and Program Director approvals; prepare final customer-ready package. - White Glove (DOA) & Delivery – Submit for DOA approval, update Salesforce status to Delivered, and close out SharePoint folders with Final Version tagging. - Professional Communication & Escalation – Proactively follow up, document actions, and escalate per SOP guidance. Qualifications - 3–6 years of experience in Deal Desk, Proposal Management, Sales Operations, Pricing, or Revenue Operations roles. - Demonstrated ownership of end‑to‑end proposal or quote processes, from intake through customer delivery. - Experience supporting complex, cross‑functional deals involving Sales, Program Management, Solutions Engineering, Pricing, and Finance. - Prior exposure to formal review frameworks (e.g., Red Team / Gold Team / Executive or DOA approvals) preferred. - Strong ability to author and edit customer-facing proposal content, including executive summaries, solution descriptions, and cover letters. - Proven skill translating technical and commercial inputs into clear, concise, executive‑readable narratives. - Experience enforcing page limits, formatting standards, and content quality benchmarks. - High attention to detail to ensure accuracy, consistency, and compliance across proposal materials. - Working knowledge of Deal Desk SOPs, approval workflows, and internal SLAs. - Ability to manage parallel workstreams (solution, pricing, approvals, documentation) without losing momentum. - Strong record of maintaining audit‑ready CRM and repository data (e.g., Salesforce and SharePoint). - Proficiency with Salesforce (opportunity stages, quote requests, status updates, reporting hygiene). - Experience managing structured content in SharePoint or similar repositories with version control and final tagging. - Advanced skills in Microsoft Word for proposal creation and final packaging. - Familiarity with pricing summaries, BOMs, or configuration outputs (even if pricing is owned by another team). - Clear, professional communicator able to drive follow‑ups, secure inputs, and enforce deadlines. - Confidence engaging with senior reviewers (Market Leaders, Program Directors, executives) during approval cycles. - Ability to ask the right clarifying questions to identify risk, gaps, or assumptions early. - Comfortable escalating risks or delays appropriately, with documented context and recommended actions. - Highly organized with a bias toward ownership and follow‑through. - Calm and effective under deadline pressure, especially during late‑stage reviews. - Customer‑oriented mindset with strong judgment on what matters most to evaluators and decision‑makers. - Continuous‑improvement mindset; willing to refine templates, checklists, and processes. Preferred / Differentiating Qualifications - Experience in regulated, public sector, or enterprise environments. - Familiarity with executive approval or delegation‑of‑authority (DOA) models. - Exposure to proposal best practices (e.g., Shipley‑inspired reviews, compliance matrices). - Prior role acting as a single-threaded owner (“cat herder”) across a deal lifecycle. Note to third-party recruiters IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

• Develop, troubleshoot and deploy business solutions using Java, Angular, API endpoints and Apache Camel routes. • Collaborate with Delivery teams to achieve common goals and objectives allowing for continuous collaboration and rapid decision-making to shorten development cycles and reduce time to market • Create/update technical engineering documentation • Ability to work collaboratively with others within the team, including both receiving assistance from subject matter experts as well as being a subject matter expert for others to refer to • Advanced ability to debug and troubleshoot software, configuration and database related issues in a complete Enterprise application

Role Description - Design and develop microservices written in Java/J2EE with Spring Boot + JPA/Hibernate. - Possesses full grasp of the software development process including: - Requirements - Analysis - Design - Coding - System testing - User testing - Problem resolution - Planning - Serve in a leadership capacity to promote best practices and conventions while mentoring other software engineers within and outside of the team. - Consistently creates optimal design and implementation adhering to architectural standards, considering scalability, reliability, and performance of impacted systems/services. - Develop reusable patterns and encourage innovation that will enable team productivity and velocity. - Exhibits relentless focus on software reliability engineering standards embedded into development principles. - As a leader, contribute to a culture of innovation, collaboration, and continuous improvement. - Conduct code reviews to provide guidance on engineering best practices in compliance with development procedures and methodologies. - Assist with deployment automation duties to build out a robust, scalable, and highly available ecosystem within AWS EKS using Helm. - Work alongside other DevOps engineers to strategize and implement capabilities that will improve overall Automation posture across the organization. - As a senior engineer, provide technical guidance and mentorship to less experienced team members. - Collaborate with global and overseas counterparts to acquire and/or author product development and automation code. - Work closely with the Cloud Platform Engineering Team to provision/deploy and maintain the underlying infrastructure through IaaC managed by Terraform using GitLab pipelines. - Operate, understand, and support the logging and visualization of log metrics through an ELK-like stack (FluentD, Opensearch, Kibana). - Manage and automate the state of PKI and handling of secrets in a highly sensitive environment, including certificate creation/management, encryption, key cryptography, etc. - Operate in unison with Test Automation engineers to functionally test the validity of environments and their underlying services. - Assist SRE Operations with the triaging, diagnosing, and troubleshooting of both internal and customer-facing issues. - Drive forth key deliverables from a deployment automation aspect tied to a defined roadmap and pipeline of customers' schedules. Qualifications - Experience working with generative AI. - At least 6-8 years of experience as a Software Engineer or a similar role. - At least 6-8 years of experience working with Java/J2EE. - Experience with Microservices, Spring Boot, Batch. - Basic working knowledge of Cryptography. - Experience with Maven, TeamCity, GitLab. - Experience with AWS, Docker, Kubernetes, Helm. - Experience with Fortify, SonarQube, XRay. - Experience working on a cloud-based application with high availability and performance SLAs. - Experience with Git and GitLab source control and CI/CD orchestration. - Experience deploying to and managing a Kubernetes environment. - Experience with deployment automation tools such as Ansible and Helm. - Experience or familiarity with IaaC automation tools such as Terraform, CDK, CloudFormation. - Basic working knowledge of databases (relational and non-SQL). - Experience working within Cloud AWS with the use of managed services. - Experience working in a multi-tenant, distributed architecture. - Experience or familiarity with access protocols e.g. LDAP, OIDC, Cognito, Keycloak. - Experience deploying and managing a micro-service oriented environment. - Possesses a versatile breadth of core and fundamental skill sets e.g. PKI, networking fundamentals, Linux administration, scripting, coding (client and server side), security, storage, etc. - Has the ability to work well with others and effectively communicate and/or collaborate. Requirements - The US base salary for this full-time position is $112,130 - $140,171 plus bonus and benefits. - Our salary ranges are determined by role, level, and location. - The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. - Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Benefits - IDEMIA is an equal opportunity employer. - We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Core Business Hours - 80 Hours Bi-Weekly

Role Description Our Civil Identity product engineering org is looking for a skilled load and performance software development engineer in test (SDET) to assist all of our product development teams build software and solutions that are scalable and exceed all non-functional testing requirements. - Work with solutions architects and business analysts to determine load and performance metrics, goals and acceptance criteria for each product and customer program. - Work alongside solutions architects, product design and developers, as well as the business stakeholders and strive to automate the testing acceptance criteria. - Plan a strategy to automate maximum scenarios as possible. - Responsible for building robust test automation solutions for load and performance testing, implementing reusable scripts/tools and driving at the same performance measurements across products and programs wherever possible. - Build dashboards and reports to show load and performance test results vs. goals over time. - Assist teams with determining proper sizing of physical or virtual hardware, given the trends and results of load and performance testing for the software to be executed on the system. - As a load and performance SME, participate in solution and software architectural design discussions and provide effective feedback in code reviews. Qualifications - Expert at current software load and performance testing concepts and principles across the industry. - Solid understanding of testing principles, testing types, and methodologies. - Highly proficient at debugging software problems including the use of debugging tools, such as debuggers, profilers, loggers, and code analyzers. - Should be aware of white box, black box, and gray box testing tools and techniques. - API testing clients such as Postman. - Front-end automation frameworks such as Selenium. - XML, XSD and XSLT. - JSON. - SOAP and REST services. - PostgreSQL and SQL Server. - Java, C#, JavaScript, Python or another similar programming language. - OO design principles. - Continuous Integration / Continuous Delivery (CI / CD) concepts, including how to hook automation tests into CI/CD pipelines. - Experience with popular software ALM tools (Jira, BitBucket, SourceTree, TeamCity, Artifactory or equivalents). - Fundamental concepts of security testing and OWASP top ten. - x.509 certificates, JWTs, OAuth and associated security measures. - Agile development methodologies, preferably SAFe. - Cloud platforms, preferably AWS. Requirements The US base salary for this full-time position is $112,130 - $140,171 plus bonus and benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Benefits IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Core Business Hours 80 Hours Bi-Weekly

Role Description - The Partner Advocate will update and maintain partner account plans and help identify areas for improvement that require additional support. - Respond to inquiries and service requests that are handled directly or forwarded to the appropriate contact, department, or liaison through the lifecycle of the inquiry. - Identify and anticipate solutions to individual Partner trends by documenting and tracking communications. - Provide superior customer service for the full life cycle of the Partnership. - Help sustain team metrics around call wait times, email response times, and time to close out escalated inquiries. - Submit Enrollment Center Change Requests (CRM) such as planned closures, hours of operation updates, system upgrades, point of contact updates, etc. - Monitor and/or submit approved supply requests and follow through on receipt. - Support new partner deployment activities to ensure seamless transition/hand off of the relationship from Partner Acquisition to PSG. - Provide partner feedback to support with expansion and/or replacement efforts. - Clear understanding of the vetting and credentialing processes for all programs. - Ensure staffing levels are met and facilitate onboarding of new partner EAs. - Identify and report problems relating to Customer Satisfaction and Operational Performance. - Assist in the collecting of feedback on Partner Satisfaction and retention. - Support various partner communications. - Perform and track tasks, progress, issues and risks associated with assigned areas of responsibility in a timely and accurate basis. - Update and maintain account plans, confidential records and data. - Understanding of contractual AQL’s and ability to effectively communicate. Qualifications - Ability to work independently and remotely with minimal direct day-to-day supervisor interaction. - Must have excellent highly developed written and oral communication skills. - Ability to manage issues and problems of medium to high complexity, and refer/escalate more complex issues to higher-level staff if necessary. - Ability to diffuse and professionally respond to escalated situations. - Ability to establish and maintain effective relationships with partners. - High degree of drive and initiative. - Ability to multitask and deal with ever changing priorities in a fast-paced work environment. - Team player attitude with excellent interpersonal skills and the ability to work as a member of a virtual team. - Able to complete a wide variety of tasks within the time constraints of each assignment. - Proficient in Microsoft Outlook, Word and Excel with intermediate experience in PowerPoint. - Excellent analytical, problem-solving skills and attention to detail. - Extensive knowledge of applicable Federal and State programs in all supported territories. - Proven ability to build and maintain working relationships with team members, colleagues, and other program stakeholders. - Ability to work within a matrixed and geographically distributed organization. Company Description

• Provide efficient operations and maintenance of select systems within the organization • Manage SCCM environment including deployment of applications, windows updates, Operating System Deployment, Reports and overall health • Provide 2nd & 3rd level technical support • Maintain and monitor system health and stability of infrastructure systems

• Manage & support CID network infrastructure • Ensure reliable service for CID teams & customer programs • Troubleshoot and remediate service outages & degradation • Ensure consistent network policies and rules across environment • Provide hands-on support of data center network equipment • Support all network team projects and initiatives • Collaborate with team members and department leadership to modernize and update infrastructure as needed • Document network environment and participate in change management as required