• Responsible for managing and implementing Microsoft 365 features for organization. • Promote the health of Microsoft platforms; address failing automations, sprawl, and technical debt. • Build solutions that meet or exceed business requirements on Microsoft platforms including SharePoint, Power Platform, and Azure. • Track development efforts in Jira, Azure DevOps, or similar; partner with the business to maintain a prioritized backlog. • Champion the adoption of Microsoft 365 services as appropriate for our business; support a ‘maker community’ of citizen developers. • Create and maintain policies, practices, and governance controls related to field of expertise; properly document policies, practices, and controls for future reference, updating information as needed. • Build and maintain development best practices for Microsoft platforms. • Keep up to date on feature releases, changes, and bugs related to Microsoft platforms. • Use expertise to support and provide guidance to junior level teammates; help resolve escalated issues as needed. • Oversee and assign tasks to junior-level systems administrators & contractors.

• Install, upgrade, and configure key Teamcenter components (web tier/pool manager, enterprise tier, FMS/FSC, security services, dispatcher, Rich Client, Active Workspace, and integrations with ECAD/MCAD/MBSE tools). • Apply application patches and manage version upgrades across all environments. • Provide recommendations on sizing and scaling of Teamcenter servers, cache, translation, and database tiers. • Execute integrity and performance tests; tune FMS/FSC, pool managers, web, and translation servers for optimal scalability. • Act as Teamcenter subject-matter expert to troubleshoot systemic production problems; lead root-cause analysis and corrective-action implementation. • Create scripts (PowerShell, Python, Bash) and configure monitoring tools to ensure services and scheduled jobs run correctly. • Manage user access, remove process & data locks, and perform routine systems administrator duties. • Develop runbooks, SOPs, and configuration documentation; support disaster-recovery exercises. • Clearly articulate technical solutions in written and verbal formats and present to both technical and non-technical audiences. • Identify and implement enhancements to improve reliability, performance, and scalability of the MPLM environment.

Role Description The Network and Computer Systems Administrator, Journeyman, is responsible for the installation, configuration, operation, and ongoing maintenance of networked computer systems. This role ensures the integrity, reliability, and efficiency of information systems supporting mission-critical operations. The Journeyman Administrator provides intermediate-level technical support in diagnosing, troubleshooting, and resolving hardware, software, and network-related issues in enterprise environments. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. Responsibilities - Oversee and manage the patch management process within the program, ensuring desktops, laptops, and remote desktops remain current with all relevant software patches to mitigate vulnerabilities. - Ensure compliance with client policies and establish cybersecurity standards by monitoring and verifying the status of patch deployments across all managed devices. - Collaborate closely with end users, IT personnel, and security teams to provide advanced technical support related to patch management initiatives. - Coordinate the planning, scheduling, and execution of patch deployment activities to minimize disruptions while maintaining operational continuity. - Maintain consistency and accuracy in patch management practices by developing and enforcing standardized procedures and documentation. - Other duties as assigned. Qualifications - Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, with a minimum of 4 years of experience in patch management or related IT role. - Strong understanding of patch management principles and experience with related tools (e.g., Microsoft WSUS, SCCM). - Strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively. - Familiarity with CASTLE-NET IT environment is a plus. - Relevant certifications (e.g., CISSP, CPMP) are preferred. - Proficiency in developing documentation and knowledge of data security best practices is necessary. - Experience in assessments, audits, and implementing automated patch management solutions is required. - Ability to maintain a patch management schedule and ensure timely deployment is critical. - Secret Security Clearance is required. - Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Requirements - Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. - Exceptional verbal and written communication skills. - Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. - Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. - Self-motivated and able to work well independently as well as on a multi-functional team. - Ability to handle sensitive and confidential information appropriately. - Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. Benefits - Medical, Dental and Vision Insurance; Wellness Program - Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) - Short-Term and Long-Term Disability options - Basic Life and AD&D Insurance (Company Provided) - Voluntary Life and AD&D options - 401(k) Retirement Savings Plan with matching after one year - Paid Time Off Working Conditions - Professional remote office environment. - Must be physically and mentally able to perform duties for extended periods of time. - Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. - Must be able to establish a productive and professional workspace. - Must be able to sit for long periods of time looking at a computer screen. - May be asked to work a flexible schedule which may include holidays. - May be asked to travel for business or professional development purposes. - May be asked to work hours outside of normal business hours. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $90,000.00 - USD $95,000.00 /Yr.

• Platform Administration: Manage administrative consoles for enterprise AI tools; oversee user provisioning, permission sets, and security configurations. • License & Spend Management: Track seat utilization and manage license lifecycles. Monitor API usage and monthly spend to ensure budget alignment. • Triage & Support: Act as the Tier 2/3 escalation point for AI-related help desk tickets. Manage and prioritize incoming service requests for new AI features or access. • Vendor Liaison: Serve as the primary technical point of contact for Anthropic and Google, managing account health, feature updates, and technical escalations. • Reporting & Analytics: Deliver quarterly reports on platform adoption, ROI, usage trends, and system performance to stakeholders. • Process Improvement: Continuous refinement of service request forms and automated workflows to streamline the AI onboarding experience.