• Perform site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools (e.g. X-ray, automated AFM, Photomask Repair tools) • Perform corrective and preventive maintenance • Provide technical support, basic application support, and customer training • Build strong relationship with key accounts • Serve as a supportive and effective communication link between the customer and Bruker to ensure customer service satisfaction • Timely complete and submit all required paperwork • Effectively handle multiple priorities, organize workload, and meet deadlines • Become a trusted advisor and support service contract and new tool sales

• Start your day from home, head to customer sites, and manage jobs through our field service system. • Meet the customer, understand the issue, and keep them updated as you resolve the problem. • Use a Windows laptop to review system logs, run checks, and record your work. • Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step. • Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed. • Test the equipment and clearly document what you’ve done before leaving. • Use quieter time for structured learning and training modules. ****Service levels & priority work** • You’ll work to agreed service levels (SLAs) that help keep customer sites running. • Most work is planned maintenance and scheduled visits. • When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams. • Our aim is always a first-time fix and minimal disruption for the customer. ****Training & support** • Structured onboarding and shadowing. • Product training and access to learning modules/Academy development. • Ongoing support from schedulers, technical support, and field leadership.

• Install and configure NetApp FAS, AFF, ASA, and E/EF-series systems (switch-based or switchless setups) • Lead planning, design, implementation, and closure • Collaborate with internal engineering teams and client stakeholders to ensure successful delivery • Conduct technical knowledge-sharing and mentoring sessions

• Responsible for installation, commissioning, site acceptance tests and repair of PowerStation, Transmission, Substation & Transformer monitoring equipment. • Planning and Scheduling FS Engineering visits for installation, commissioning, site acceptance tests repair, training and support with OEM and Utility customers. • Liaise with customers to increase FS sales. • Identification and development of commercial opportunities. • Provide V.O.C. feedback to Management, Sales associates, Factory Quality and commercial associates. • Travel required – up to 75%.