Role Description The SFS Financial Crimes Team is seeking an experienced Senior Program Manager to expand the capabilities of the Bank’s Fraud Risk Management program. You will be responsible for the enhancement and ongoing management of the fraud program within the Bank, and development of a formal fraud oversight framework for our Risk partners across Block. You Will: - Build and iterate on the Bank’s fraud program, including all relevant documentation, metrics and reporting, communication channels/forums with relevant partners, and program oversight. - Manage updates to the Anti-Fraud Policy and related documents. - Develop key risk and performance indicators for board/senior management reporting and day-to-day management of the fraud program, reviewing, actioning, and escalations observations as appropriate. - Develop and oversee, along with Block Risk partners, a change management process for updates to fraud processes as required and dictated by Bank Policy. - Lead and liaise with cross-functional teams such as Product, Engineering, Risk, Operations, and Legal to ensure alignment with requirements for our fraud program; delegating and overseeing assigned tasks on the underlying project(s). - Participate in audits and regulatory examinations related to the fraud program. Assist in addressing deficiencies and help prepare responses and action plans. - Represent the fraud program on cross-functional initiatives (new product launches, technology/systems enhancements, vendor management, etc.) that support our fraud program. - Complete additional projects and duties as directed. Qualifications - 10+ years of experience in fraud at a bank or financial technology company spanning both commercial and consumer products. - Experience building fraud programs from the ground up or evolving existing programs, as opposed to focusing solely on investigations or operational execution. - Proficient knowledge of fraud rules and regulations at the federal level, and the ability to understand and communicate legal and regulatory concepts and convert them into relevant, practical business requirements. - Experience working with data and technology teams to build machine learning and heuristic fraud signals and rules. - Experience collaborating with data analytics teams to develop relevant fraud KRIs and KPIs, and the ability to present KRIs and KPIs across a variety of different audiences. - Experience using AI to augment and scale your work. - Ability to interface effectively and build relationships with counterparts and partners both internal and external to the Bank. - Ability to develop and implement new policies, procedure documents, strategies, and work processes across multiple operational units and business affiliates. - Comfort with living in ambiguity at times, with an eye toward continuous improvement, taking ownership of projects with little direction. Requirements - Even Better: Active CFE or CAFS designation or similar preferred. Benefits - Remote work. - Medical insurance. - Flexible time off. - Retirement savings plans. - Modern family planning.

• Ensuring the program is designed and implemented as per the sponsor’s strategic direction. • Ensuring all program Client’s needs are being met • Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc. • Continue to build upon existing experiences, become the reimbursement expert in each therapeutic area being managed, in order to build content for training and ensuring the team has all required context within their therapeutic landscape. • Ensuring that any stakeholder escalations are managed appropriately and to the Client’s satisfaction • Providing the program sponsor with portfolio insights and intelligence (market, competitive, and payer) • Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement. • Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process • In collaboration with the analytics team, facilitate the design, production, and delivery of all program-related reporting • Participate/lead in respective client meetings • Collaborate with internal departments, including Client Solutions Managers, and all others who deliver program-related services to ensure optimal execution and performance in all aspects of client communications and client relations. • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities. • Oversees case managers to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls. • Monitors the performance of staff members to assess training needs • Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes. • Manage and participate in program design and development activities (i.e., development of primary and secondary documentation, program manuals, SOPs, flows, and charts) • Manage and participate in the project technical set up (i.e., telephony, data collection tools and processes, reports, and project reporting requirements) • Manage day-to-day project activities (i.e., responding to client/internal inquiries and troubleshooting) • Address ad hoc client requests and case escalations, coordinate internal resources, and communicate to external stakeholders • Participate in consulting and/or research projects as necessary to support the project and other departmental projects and initiatives • Communicate effectively and on an ongoing, scheduled basis program status to account manager/project director • Additional duties as determined by your Manager

Role Description As a PMO Project Manager you will be working within the Project Management Office providing our customers with best practices in planning and managing projects with emphasis on delivering on customer expectations of quality, budget and schedule. - Coordinate internal resources and third parties/vendors - Create and present project Agendas, Status Reports and other project documentation to customers and Illumia project teams - Track and analyze projects' performance, expenditures, procurement, and report about any possible or current blockers, risks, overflows, and deficits - Maintain and report projects pipeline and monthly forecasting - Track and analyze project performance, schedule, and report to management on the changes to project scope, and project schedule, being able to suggest the improvements to all the above - Report and escalate to management as needed - Close project and transition project deliverables to operations - Contribute to the continuous improvement of the PMO by participating in team meetings and providing feedback and suggestions on processes and deliverables Qualifications - Passion for project management - Proven track record of successfully managing projects in a software environment for a minimum of three years, preferably within Healthcare or Higher Ed - Strong analytical and problem-solving skills - Ability to work well with large and diverse virtual teams - Ability to work under pressure - Experience with task scheduling - Excellent written and verbal business communication skills - Solid organizational skills including attention to detail - Experience using project management tools such as MS Project and Professional Services Tools such as Kantata - Experienced user of MS Office toolset - Project Management Certification a plus Requirements - This is a fast-paced and exciting position that will be delivered predominately remotely but some travel may be required - This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws Benefits - Flexible time off to include paid holidays and volunteer time - Robust health, dental, and vision insurance plans on your first day of employment - Employer-paid life insurance/AD&D/short-term and long-term disability insurance - Comprehensive employee assistance program (EAP) - Flexible spending account (FSA) or health savings account (HSA) - Matched 401(k) - Employee stock purchase plan - Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions

• Design, manage, and execute a portfolio of complex initiatives (e.g., regranting programs, workshops, research collaborations, and multi-institutional projects), from scoping through delivery and evaluation. • Contribute to the development and implementation of program strategy, ensuring alignment across initiatives, projects, and field-building activities. • Organize and coordinate field-building activities, such as workshops, panels, and webinars. • Provide scientific guidance to the program to ensure initiatives, projects, and external communications are technically rigorous and strategically sound. • Conduct interviews, primary research, and/or synthesize research to inform program strategy, and contribute to roadmaps, briefs, reports, or peer-reviewed publications. • Support the Program Director in tracking field development and research prioritization by synthesizing project outcomes and key learnings. • Represent Spark’s Agricultural Nitrogen Transformation Program at key external events, including conferences and workshops.