• Ensuring the program is designed and implemented as per the sponsor’s strategic direction. • Ensuring all program Client’s needs are being met • Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc. • Continue to build upon existing experiences, become the reimbursement expert in each therapeutic area being managed, in order to build content for training and ensuring the team has all required context within their therapeutic landscape. • Ensuring that any stakeholder escalations are managed appropriately and to the Client’s satisfaction • Providing the program sponsor with portfolio insights and intelligence (market, competitive, and payer) • Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement. • Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process • In collaboration with the analytics team, facilitate the design, production, and delivery of all program-related reporting • Participate/lead in respective client meetings • Collaborate with internal departments, including Client Solutions Managers, and all others who deliver program-related services to ensure optimal execution and performance in all aspects of client communications and client relations. • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities. • Oversees case managers to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls. • Monitors the performance of staff members to assess training needs • Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes. • Manage and participate in program design and development activities (i.e., development of primary and secondary documentation, program manuals, SOPs, flows, and charts) • Manage and participate in the project technical set up (i.e., telephony, data collection tools and processes, reports, and project reporting requirements) • Manage day-to-day project activities (i.e., responding to client/internal inquiries and troubleshooting) • Address ad hoc client requests and case escalations, coordinate internal resources, and communicate to external stakeholders • Participate in consulting and/or research projects as necessary to support the project and other departmental projects and initiatives • Communicate effectively and on an ongoing, scheduled basis program status to account manager/project director • Additional duties as determined by your Manager

Role Description As a PMO Project Manager you will be working within the Project Management Office providing our customers with best practices in planning and managing projects with emphasis on delivering on customer expectations of quality, budget and schedule. - Coordinate internal resources and third parties/vendors - Create and present project Agendas, Status Reports and other project documentation to customers and Illumia project teams - Track and analyze projects' performance, expenditures, procurement, and report about any possible or current blockers, risks, overflows, and deficits - Maintain and report projects pipeline and monthly forecasting - Track and analyze project performance, schedule, and report to management on the changes to project scope, and project schedule, being able to suggest the improvements to all the above - Report and escalate to management as needed - Close project and transition project deliverables to operations - Contribute to the continuous improvement of the PMO by participating in team meetings and providing feedback and suggestions on processes and deliverables Qualifications - Passion for project management - Proven track record of successfully managing projects in a software environment for a minimum of three years, preferably within Healthcare or Higher Ed - Strong analytical and problem-solving skills - Ability to work well with large and diverse virtual teams - Ability to work under pressure - Experience with task scheduling - Excellent written and verbal business communication skills - Solid organizational skills including attention to detail - Experience using project management tools such as MS Project and Professional Services Tools such as Kantata - Experienced user of MS Office toolset - Project Management Certification a plus Requirements - This is a fast-paced and exciting position that will be delivered predominately remotely but some travel may be required - This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws Benefits - Flexible time off to include paid holidays and volunteer time - Robust health, dental, and vision insurance plans on your first day of employment - Employer-paid life insurance/AD&D/short-term and long-term disability insurance - Comprehensive employee assistance program (EAP) - Flexible spending account (FSA) or health savings account (HSA) - Matched 401(k) - Employee stock purchase plan - Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions

• Design, manage, and execute a portfolio of complex initiatives (e.g., regranting programs, workshops, research collaborations, and multi-institutional projects), from scoping through delivery and evaluation. • Contribute to the development and implementation of program strategy, ensuring alignment across initiatives, projects, and field-building activities. • Organize and coordinate field-building activities, such as workshops, panels, and webinars. • Provide scientific guidance to the program to ensure initiatives, projects, and external communications are technically rigorous and strategically sound. • Conduct interviews, primary research, and/or synthesize research to inform program strategy, and contribute to roadmaps, briefs, reports, or peer-reviewed publications. • Support the Program Director in tracking field development and research prioritization by synthesizing project outcomes and key learnings. • Represent Spark’s Agricultural Nitrogen Transformation Program at key external events, including conferences and workshops.

• The Program Manager, Client Relationship Expansion is a hands-on operator responsible for the curriculum, infrastructure, and operational discipline that allow the firm's Relationship Expansion programs to run at scale. • This role owns coaching module development, field interaction tracking, Business Insights partnership, and integration of advisor platforms — including Opportunity Engine 2.0 and Aspen — into the program's behavioral framework. • The Program Manager is the connective tissue between the field team and the dedicated Business Insights analyst, ensuring that reporting is timely, relevant, and translated into program action. • Approximately 75% of this role is program operations and build; 25% is direct collaboration with field team members and cross-functional partners.