Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Digital Velocity ServiceNow Delivery Manager is a senior advisory, business, sales, and solutions thought leader at CDW. They provide leadership and support for Sales, Advisory consultants and Services teams within their region. The DV Delivery Manager is accountable for effective and efficient day-to-day Advisory Services operations, and for driving alignment with the Sales team and Solutions team. This role operates at the intersection of strategy, sales enablement, and platform thought leadership, supporting enterprise and executive-level client engagements. What you will do: * Provide leadership for Advisory teams, comprised of senior advisory consultants focused on strategy, platform maturity, operating model design, and transformation enablement. * Build and maintain strong technology relationships with key partner representatives to ensure CDW is top of mind. Expand these relationships to CDW account managers, regional managers, architects and engineers. * Collaborate with Sales, Advisory Consultants, Services Teams and Management to maximize services financial results. * Partner with Sales leadership to support complex pursuits, including opportunity qualification, deal shaping, advisory positioning, estimates, and executive-level client conversations. * Collaborate with practice, portfolio, and delivery leadership to ensure advisory work transitions effectively into delivery and managed services motions. * Manage team members' performance, including professional and technical skill development, through coaching and training ensuring laser focus on achieving current and future client demands while balancing team utilization and profitability. * Ensure team members fully understand their roles and follow best practices in the delivery of services of all solutions across practice(s) and geographies. * Act as escalation point for issue resolution related to team member performance or client satisfaction. * Build and maintain a trusted partner network to deliver additional engineering capacity and skills as needed. Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with "C" suite level leadership. What we expect of you: * Bachelor's degree and 7+ years' experience delivering large scale, enterprise class technical solutions including planning, development, implementation and support. Or, 11+ years' experience delivering large scale, enterprise-class technical solutions including planning, development, implementation and support. * 1-2+ years of people leadership or senior advisory leadership experience, preferably leading experienced consultants or architects. * 3+ years of ServiceNow platform experience, including advisory, architecture, or program-level engagements. * Proven ability to operate as a trusted advisor with executive and C-suite stakeholders. * Strong ability to lead through influence, gain consensus across cross-functional teams, and drive outcomes without direct authority. * Demonstrated experience shaping advisory offerings, transformation roadmaps, or platform innovation strategies. * Ability to identify, frame, and creatively resolve complex client, engagement, and organizational challenges. * Experience supporting sales pursuits, including executive presentations, deal strategy, estimates, and advisory positioning. * Strong financial acumen, with experience balancing utilization, margin, and investment in senior advisory roles. * Excellent written, verbal, and presentation skills, with a demonstrated ability to present technology and platform recommendations from a business-first perspective. * History of working effectively across levels, functions, geographies, and cultures, displaying diplomacy and sound judgment. * Comfort operating in ambiguity, change, and evolving market conditions while maintaining focus and strategic clarity. * Demonstrated ability to apply lessons learned, adapt emerging technologies, and translate advisory into tangible client value. Pay range: $121,450 - $170,010 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials * CDW is committed to being an AI-fluent organization * As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. * About Us * CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do. * Together, we Make Amazing Happen. * CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

• Lead the development and configuration of ServiceNow solutions aligned with enterprise architecture and platform standards • Translate business requirements into technical designs, implementation plans, and high-quality deliverables • Develop advanced ServiceNow components including: • Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions • Flow Designer / IntegrationHub workflows • ACLs and security configurations • Custom applications (App Engine) and scoped development • Build and maintain integrations using REST/SOAP APIs, MID Server, and external authentication mechanisms • Ensure performance, scalability, maintainability, and compliance across ServiceNow implementations • Provide technical leadership in sprint delivery, backlog refinement, and solution reviews • Mentor junior developers and contribute to knowledge sharing and development standards • Support production releases, troubleshoot complex issues, and provide root cause analysis • Maintain high-quality documentation for solutions, configurations, and technical decisions

• Support CSM, ITSM, HRSD, ITOM ServiceNow applications. • Maintain the stability and usability of the ServiceNow platform across production and non-production environments. • Performs application maintenance to include performance monitoring and error identification and remediation. • Manage key stakeholders both internally and externally. • Manages ServiceNow instance security: user/group access, administration, access control lists. • Initiate health scans and tracks the remediation of findings. • Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages. • Use good coding practices, to ensure reliable, durable code. • Understand customer critical business issues, requirements, and outcomes • Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies • Incorporate ServiceNow best practices and accelerators. • Lead technical aspects of the ServiceNow implementation • Provide technical guidance during workshops and assist in the creation and refinement of stories • If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices • Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes • Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives. • Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications. • Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs • Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps) • Understanding and having experience in driving process optimisation, efficiencies and productivity using automation • Act as a mentor to support less experienced colleagues • Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform. • Contribute to the development of opportunities and provide input to grow our business

• Own the end-to-end solution build, ensuring every deliverable meets platform standards and best practices. • Guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants to refine complex solutions. • Lead work on at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM). • Translate intricate business needs into secure, scalable outcomes. • Influence platform-wide implementations and drive consistent, high-quality results across engagements.