• Support CSM, ITSM, HRSD, ITOM ServiceNow applications. • Maintain the stability and usability of the ServiceNow platform across production and non-production environments. • Performs application maintenance to include performance monitoring and error identification and remediation. • Manage key stakeholders both internally and externally. • Manages ServiceNow instance security: user/group access, administration, access control lists. • Initiate health scans and tracks the remediation of findings. • Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages. • Use good coding practices, to ensure reliable, durable code. • Understand customer critical business issues, requirements, and outcomes • Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies • Incorporate ServiceNow best practices and accelerators. • Lead technical aspects of the ServiceNow implementation • Provide technical guidance during workshops and assist in the creation and refinement of stories • If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices • Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes • Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives. • Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications. • Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs • Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps) • Understanding and having experience in driving process optimisation, efficiencies and productivity using automation • Act as a mentor to support less experienced colleagues • Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform. • Contribute to the development of opportunities and provide input to grow our business

• Own the end-to-end solution build, ensuring every deliverable meets platform standards and best practices. • Guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants to refine complex solutions. • Lead work on at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM). • Translate intricate business needs into secure, scalable outcomes. • Influence platform-wide implementations and drive consistent, high-quality results across engagements.

• Lead the design, development, and implementation of complex ServiceNow applications, including custom modules, workflows, forms, and dashboards • Architect scalable and maintainable ServiceNow solutions aligned with organizational goals and platform best practices • Develop advanced client-side and server-side scripts using JavaScript and Glide APIs • Build reusable components and libraries to improve development efficiency and long-term maintainability • Design and implement integrations with external systems using REST and SOAP APIs • Develop and maintain integrations using IntegrationHub, Flow Designer, and custom scripting • Implement secure authentication mechanisms, including OAuth 2.0 and API keys • Collaborate with client leadership, project managers, and technical teams to gather requirements and translate them into technical solutions • Define and enforce ServiceNow development standards, governance policies, and best practices • Lead testing efforts including system testing, regression testing, and UAT • Optimize scripts, workflows, and integrations for performance, scalability, and reliability • Troubleshoot complex issues using ServiceNow diagnostic and monitoring tools • Support and optimize ServiceNow for service desk operations • Improve ticket workflows, SLAs, routing, and automation • Develop dashboards and reports to track KPIs, SLAs, and service performance • Plan and execute ServiceNow platform upgrades and ensure compatibility of customizations • Develop and maintain comprehensive technical documentation, including design specifications and configuration guides

Role Description We are looking for a highly experienced Senior ServiceNow Developer to design, build, and optimize scalable ServiceNow solutions across enterprise environments. This role requires deep platform expertise, strong engineering discipline, and the ability to work closely with architects, product owners, and stakeholders to deliver high-quality outcomes. As a senior contributor, you will not only develop solutions but also mentor other developers, enforce best practices, and help shape platform standards and governance. - Lead the development and configuration of ServiceNow solutions aligned with enterprise architecture and platform standards - Translate business requirements into technical designs, implementation plans, and high-quality deliverables - Develop advanced ServiceNow components including: - Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions - Flow Designer / IntegrationHub workflows - ACLs and security configurations - Custom applications (App Engine) and scoped development - Build and maintain integrations using REST/SOAP APIs, MID Server, and external authentication mechanisms - Ensure performance, scalability, maintainability, and compliance across ServiceNow implementations - Provide technical leadership in sprint delivery, backlog refinement, and solution reviews - Mentor junior developers and contribute to knowledge sharing and development standards - Support production releases, troubleshoot complex issues, and provide root cause analysis - Maintain high-quality documentation for solutions, configurations, and technical decisions Qualifications - 5+ years of hands-on ServiceNow development experience in complex environments - Strong ServiceNow platform expertise, including best practices for: - ITSM (mandatory) - CMDB and CSDM principles - Workflow/Flow Designer - Service Portal / UI Builder (depending on scope) - Advanced JavaScript skills and solid understanding of ServiceNow scripting patterns - Experience in designing and implementing enterprise integrations (REST/SOAP, MID Server, data imports) - Strong understanding of ITIL processes and service management operating models - Experience in Agile delivery (Scrum), with proven ability to work in cross-functional teams - Strong communication skills in English (written and spoken) Requirements - ServiceNow certifications such as: - Certified System Administrator (CSA) - Certified Application Developer (CAD) - Certified Implementation Specialist (CIS) in one or more modules - Experience with ITOM (Discovery, Service Mapping, Event Management) - Experience with SecOps, GRC, HRSD, or CSM - Knowledge of ServiceNow Performance Analytics and reporting - Experience with DevOps, CI/CD, ATF (Automated Test Framework), and release automation - Work on international ServiceNow programs with enterprise-level complexity Benefits - Clear growth path into Lead Developer / Architect roles - Certification and learning support - Competitive compensation package - Flexible work model (project-dependent) - Collaborative, delivery-focused culture - Flexible work model, including remote work within Mexico for candidates already residing there.