WE ARE STARFACE Starface World is reinventing the way we care for acne-prone skin as the first complexion brand to combine efficacy and optimism. We take skincare concerns that were once thought of as flaws and translate them into an opportunity for expression. Starface World is a positively uplifting place where everyone is safe & accepted exactly as they are. We support causes and do our own work in the world to help build a better, more supportive universe. The same thinking applies to the way we care for skin: we don’t identify flaws or imperfections, we just nurture what’s there—it’s perfect because it’s all just skin. Our team is a small (but growing) group of committed individuals who are passionate, empathetic, creative, and eager to learn. We are committed to a sustained focus on diversity, equity, anti-racism, and inclusion. your impact @ Starface Starface is seeking a Manager, Sales & Operations Planning (S&OP) to help strengthen how we plan, prioritize, and make decisions across our fast-growing business. Reporting directly to the Director of S&OP, this role fully owns the demand forecast across assigned channels and SKUs and plays a central role in translating complex, imperfect data into clear, executive-ready insights that leadership can rely on to make smart decisions around growth, inventory, and risk. The right person for this role is an experienced planning professional who is comfortable operating independently and collaboratively, navigating ambiguity, and building structure while supporting continued business momentum. You’re grounded when things get messy, curious about the “why” behind the numbers, and confident partnering cross-functionally to align teams around a realistic and actionable plan. At Starface, we love people who defy convention and bring curiosity, structure, and clarity to everything they do. If you’re excited about owning a forecast end-to-end, continuously improving how a business plans and scales, and helping leadership make better decisions through data, we want to hear from you. we’ll count on you to Demand Planning & Forecast Ownership Own and maintain the demand forecast across DTC and retail channels with minimal oversight Build, run, and maintain statistical forecasts using planning tools and historical data Continuously improve forecast accuracy and reduce bias by channel, customer, and SKU Identify drivers of forecast error, proactively surface risks, and recommend corrective actions Incorporate promotional activity, marketing plans, and NPD milestones into forward‑looking forecasts Supply, Inventory & Risk Planning Translate approved demand plans into high‑level supply and procurement strategies aligned with lead times, capacity constraints, and business priorities Partner closely with the Supply Chain Analyst on inventory health, risk reviews, and disposition planning Support allocation and balancing of inventory across distribution centers Identify potential stockout or overstock risks early and collaborate cross‑functionally on mitigation plans S&OP, Reporting & Executive Communication Prepare clear, concise, and executive‑ready materials for monthly S&OP and leadership meetings Turn complex and messy datasets into clear narratives, dashboards, and visuals leadership can act on Clearly communicate risks, opportunities, tradeoffs, and recommended actions Help establish a disciplined, reliable monthly S&OP cadence that leadership trusts Continuously improve reporting structure, cadence, and clarity as the business and data maturity evolve Leverage planning tools, automation, and data storytelling to elevate decision‑making across the organization this role is for you if You have 5+ years of experience in demand planning, supply planning, and/or S&OP You have strong experience supporting retail and omnichannel businesses (DTC + wholesale) You have advanced Excel skills You’ve worked in a scaling consumer or CPG business and are comfortable with imperfect data and fast timelines You can fully own a forecast end‑to‑end and operate independently with real accountability You’re confident building structure and process without adding unnecessary friction You’re highly analytical, detail‑oriented, and grounded when priorities shift You’re a strong communicator who can translate data into clear insights and recommendations for senior stakeholders You’re comfortable working in ERP and planning systems; experience with Atomic, NetSuite, and/or Forecast Pro is a strong plus You thrive in a fast‑paced, fully remote, highly cross‑functional environment salary & benefits The compensation range for this role is a $90,000-$110,000 base salary depending on level of experience + bonus eligibility. Additional benefits include: Access to high-quality health care options Access to a 401k with 5% employer match eligibility 4 weeks of vacation plus up to 20 paid holidays 12 weeks fully paid parental leave 5 days of pet-ernity leave for pet adoption Home office & internet supplement stipend Annual learning & development stipend Flexible Fridays, and Summer Fridays Fully remote work environment ...and much, much more! Starface is an Equal Opportunity Employer where the spirit of inclusion feeds into everything that we do.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.  We believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Starface is committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. Starface is an Equal Opportunity Employer where the spirit of inclusion feeds into everything that we do.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.  We believe that opportunity, access, resources and rewards should be available to and for the benefit of all.  Starface is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

• Serve as a strategic partner to sales leadership and department heads, identifying sales performance gaps, organizational challenges, and opportunities for sales force competency improvements and enhanced efficiency across the sales organization. This includes proactively identifying areas where emerging technologies, particularly AI, can drive transformative change in sales processes and competitive advantage. • Work closely with Sales, Marketing, and Product teams to ensure sales tools, content, and training materials are optimized for adoption and effectiveness throughout the various stages of the sales process. • Own sales enablement program design and execution: gathering requirements from the sales floor, designing and developing new hire onboarding and continuous learning programs, and meticulously documenting sales process information, as appropriate, to fundamentally improve sales efficiency, accelerate ramp time, and directly support organizational growth. • Schedule and facilitate high-impact, cross-functional workshops and meetings to gather input, drive alignment, and ensure seamless communication and collaboration, specifically focusing on breaking down content and knowledge silos between departments and the sales team. • Implement advanced sales process improvement initiatives using methodologies like sales pipeline analysis and competency mapping to strategically streamline the sales cycle, enhance the adoption of sales methodology, and optimize go-to-market strategies. • Establish and maintain robust metrics and key performance indicators (KPIs) to measure the success and return on investment (ROI) of sales enablement initiatives (e.g., ramp time, content utilization, win rates). This includes leveraging tools for predictive analytics on sales performance and communicating metrics and status regularly with senior leadership. • Strategically manage the rollout of new sales technologies, content, and training across departments, ensuring a smooth, phased transition with minimal disruption to the sales team's daily operations. • Act as the primary point of contact and subject matter expert for any sales content or tool-related issues, ensuring quick resolution and continuous optimization through proactive problem-solving. • Collaborate closely with Marketing and Product Marketing to confirm sales assets and messaging are highly effective, helping sales employees understand, successfully adopt, and proficiently utilize new or updated content and product narratives. This includes supporting content creation, execution, scheduling, and launch. • Regularly update comprehensive sales enablement documentation (e.g., battlecards, competitive intelligence, playbooks) to reflect changes, ensuring it remains accurate, up-to-date, and easily accessible on appropriate sales enablement platforms. • Continuously evaluate, recommend, and lead the implementation of cutting-edge tools and software (e.g., LMS, CRM add-ons) to automate and significantly improve sales force efficiency, with a strong emphasis on AI and intelligent automation solutions.

Role Description The Bid & Commercial Excellence Lead is accountable for leading and orchestrating complex and strategic bids across the UK Electrification business. This role provides commercial leadership, pricing rigour, and operational discipline across Solutions, Switchgear, and Grid Components ensuring high-quality bid execution, accurate forecasting, and strong Salesforce governance. In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. - Work model: remote - Lead end-to-end bid management for high-value, complex opportunities, ensuring timely delivery and governance. - Orchestrate cross-functional teams across Sales, Finance, Engineering, Legal, and Operations to drive successful outcomes. - Own bid plans, timelines, approvals, and commercial risk management, ensuring adherence to governance frameworks. - Provide commercial leadership on deal structuring, pricing strategy, margin optimisation, and contract negotiations. - Partner with Finance and Sales to ensure profitability, compliance, and effective risk alignment. - Drive Salesforce data quality, pipeline integrity, and forecasting accuracy across the sales organisation. - Standardise bid frameworks, templates, and commercial processes while leading continuous improvement initiatives. - Act as a trusted commercial partner to business leaders, providing clear visibility on bid progress, risks, performance, and engaging customers proactively. Qualifications - Significant experience in bid management, commercial excellence, or sales operations - Strong commercial acumen with proven pricing and margin management exposure - Advanced Salesforce CRM capability and forecasting expertise - Ability to lead complex processes without direct authority - Strong stakeholder engagement and communication skills - Experience in electrical infrastructure, power, utilities, data centres, or industrial sectors - Exposure to framework agreements and large project bids - Finance, engineering, or commercial background Benefits - Competitive salary - 25 days annual leave plus bank holidays - Competitive contributory pension scheme - Life assurance - Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more) - Internal mobility opportunities, mentorships & access to projects globally - Employee Assistance Programme - Generous employee referral scheme

ABOUT RETELL AI Retell AI is using the first principles to reimagine the call center with cutting edge voice AI. Since launching 18 months ago, thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $36M ARR with a team of 20 people, up from $5M at the start of 2025. Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers — continuously executing, monitoring, and improving customer interactions. We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups. Let’s build the future together. We’re a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025 We're also one of the top ranking startups on: https://leanaileaderboard.com/ ABOUT THE ROLE As the Sales Operations Lead at Retell AI, you will build and run the GTM operating system that makes our revenue engine predictable as we scale. You will be directly responsible for the data, tooling, and operating cadence that the sales team runs on day to day, and for turning a fast-moving motion into something consistent, inspectable, and repeatable. This is a ground-floor opportunity to build Sales Ops from zero to one, reporting directly to the CEO and shaping how Retell executes across Enterprise, Mid-Market, and SMB for years to come. You will join a high-velocity startup with real traction and high expectations, partnering closely with Sales, Finance, and Product to remove friction across the funnel, from lead flow and pipeline hygiene to forecasting and quote-to-cash. You will have the autonomy to own the system end-to-end, ship improvements weekly, and create the operational foundation that enables the team to scale from $40M to $100M+ ARR. KEY RESPONSIBILITIES Pipeline, Forecasting, and Revenue Reporting Own pipeline, funnel, bookings, and revenue reporting with clear definitions and one set of numbers the team trusts Support weekly forecast and pipeline inspection by keeping stages tight, data clean, and risks surfaced early Build and maintain dashboards that make performance, gaps, and trends obvious CRM Architecture and GTM Stack Ownership Own the CRM as the source of truth: data model, lifecycle stages, required fields, and governance Manage the GTM tooling stack (inbound and outbound): integrations, automation, adoption, and ongoing system health Troubleshoot CRM and tooling issues, and build durable fixes instead of one-off patches Operating Cadence Across Enterprise, Mid-Market, and SMB Run and standardize the operating cadence across motions: forecasting, QBR/MBR, pipeline reviews, deal inspection Turn ad hoc questions into repeatable reporting and consistent operating processes Process Design and Enablement Through Systems Translate the sales playbook into enforceable workflows: SOPs, rules of engagement, lead routing, and handoff SLAs Remove friction, eliminate manual work, and make execution faster and more consistent Deal Support and Quote-to-Cash Velocity Partner with Finance and Legal to streamline pricing validation, approvals, and contracting Support non-standard terms, order forms, renewals workflows, and cycle time improvements across quote-to-cash YOU MIGHT THRIVE IF Bachelor’s degree (or equivalent practical experience) 3+ years in Sales Ops at a SaaS company Hands-on ownership of CRM and GTM stack end-to-end (not just reporting) Strong analytical ability with excellent spreadsheet skills Startup DNA: urgency, ownership, comfort in ambiguity, and bias toward action Clear communicator who can translate messy questions into clean systems and numbers Bonus: Computer science or similarly technical degree Ability to write scripts (Python/JavaScript) to solve edge-case operational problems Experience implementing MEDDPICC, Challenger, or Command of the Message inside a CRM Strong understanding of SaaS metrics (NRR, CAC, LTV, Magic Number) and comfort modeling them JOB DETAILS Cash: $195k-$225k Equity : Equity Provided Location : Redwood City, CA, US US Visas : Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas. OTHER BENEFITS 100% coverage for medical, dental, and vision insurance $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks $200/month wellness reimbursement (gym, fitness classes, etc.) $300/month commuter reimbursement (gas, Caltrain, etc.) $75/month phone bill reimbursement $50/month internet reimbursement COMPENSATION PHILOSOPHY Best Offer Upfront: Choose from three cash-equity balance options; no negotiation needed. Top 1% Talent: Above-market pay (top 5 percentile) to attract exceptional builders. High Ownership: Small teams, >$1M revenue/employee, and significant equity. Performance-Based: Offers tied to interview performance, not experience or past salaries. INTERVIEW PROCESS Recruiter Screen (15 min): We will focus on exploring your experience with sales operations and give you an opportunity to learn more about us. Conversation with our ops team (1hr): You will demonstrate your technical understanding as it relates to sales operations, and you will also meet our CEO to discuss your knowledge of the sales process. Onsite (3.5 hours): You will participate in a work sample exercise, a GTM systems deep dive, and an XFN execution and collaboration session.