Retell AI

Role Description We're looking for a Contract Recruiter to help scale hiring across technical and go-to-market teams. You'll partner closely with hiring managers and leadership to identify, engage, and close exceptional talent while helping us maintain a high hiring bar during a period of rapid growth. This role is ideal for someone who thrives in fast-paced startup environments, can independently drive searches from kickoff through offer stage, and enjoys working on difficult-to-fill roles. You'll play a critical role in helping Retell attract world-class talent across engineering, product, AI/ML, sales, customer success, and operations. Key Responsibilities - Partner with hiring managers to understand hiring needs and build sourcing strategies - Source and engage high-quality candidates through LinkedIn, referrals, and outbound recruiting efforts - Manage candidates throughout the interview process and ensure an exceptional candidate experience - Conduct recruiter screens and assess candidate fit - Coordinate closely with interviewers and hiring managers to drive efficient hiring decisions - Track recruiting activity and maintain accurate data within the ATS - Develop creative approaches to attract top talent in highly competitive markets - Help improve recruiting processes, interview workflows, and hiring operations Qualifications - You have 3+ years of full-cycle recruiting experience - You have experience recruiting for technical, product, AI/ML, or GTM roles - You are highly organized and can manage multiple searches simultaneously - You are proactive, resourceful, and comfortable operating with limited structure - You have strong written and verbal communication skills - You enjoy building relationships with candidates and hiring managers - You are excited about startups and high-growth environments - You have a track record of successfully filling difficult or specialized roles Job Details - Compensation: $35–$45 USD per hour + Placement Bonus - Location: Fully Remote (can work anywhere in the world) - Engagement Type: Independent Contractor (1099) - Hours: 40 hours per week depending on hiring volume - Must be available and able to work primarily during Pacific Time (PT/PST) business hours to collaborate closely with hiring managers and interview teams. - Contract Length: Initial 3–6 month engagement with potential extension based on business needs and performance

Role Description We’re looking for an Experiential Marketing Manager to own and scale Retell AI’s event and webinar motion across the customer support, contact center, and AI ecosystem. This person will lead the planning, execution, and operational management of: - Conferences - Webinars - Executive dinners - Customer events - Sponsorships - Ecosystem partnerships These initiatives will directly drive pipeline and brand awareness. You’ll work closely with sales, growth, founders, and GTM leadership to create high-impact programs that generate measurable business outcomes. This is a highly cross-functional role for someone who thrives in fast-paced environments, enjoys building relationships, and is excited to operate with high ownership. This is not a brand-only marketing role; we are looking for someone with strong commercial instincts who is excited to help build pipeline and drive revenue through events and field marketing initiatives. Qualifications - 3–5 years of experience in field marketing, experiential marketing, event marketing, demand generation, or other go-to-market functions. - Recent graduates with academic backgrounds in marketing, communications, journalism, or related fields are also encouraged to apply. - Experience planning and executing B2B SaaS events, webinars, conferences, or executive programs. - Strong operational and project management skills with the ability to independently run complex programs. - Experience partnering directly with sales teams on pipeline generation and event follow-up strategies. - Familiarity with modern GTM and marketing tooling such as HubSpot, Salesforce, webinar platforms, and event management software. - Strong written communication and presentation skills. Requirements - Own the sourcing, planning, execution, and measurement of webinars, conferences, executive dinners, trade shows, and customer-facing events. - Build and manage co-marketing partnerships with strategic partners, agencies, communities, technology platforms, and ecosystem organizations. - Partner closely with Sales and BDR teams on attendee sourcing, outbound targeting, event engagement strategies, and post-event follow-up. - Manage webinar operations end-to-end including speaker coordination, registration funnels, promotion, logistics, execution, and reporting. - Create scalable operational playbooks and workflows for field marketing and event execution. - Track and report on event performance, pipeline generation, conversion metrics, and ROI. - Coordinate cross-functional execution across marketing, sales, recruiting, operations, and leadership teams. - Continuously improve attendee experience, event quality, and operational efficiency across all programs. Benefits - Direct exposure to founders and GTM leadership. - Opportunity to help build and scale Retell AI’s field marketing engine from the ground up. - High ownership with significant impact on pipeline generation and company growth. - Fast-paced environment with rapid career growth opportunities across marketing and demand generation. Job Details - Compensation: $45–60/hour USD depending on experience (1099). - Engagement Type: Contractor, with potential for extension and/or conversion to a full-time role based on business needs and performance. - Location: San Francisco / Bay Area or Remote. - Travel: Frequent travel required for conferences, customer events, and industry programs across the United States. - Hours: This role may require extended hours around events, launches, and travel schedules. - Reporting Structure: Directly reports to company leadership and works cross-functionally with Sales and GTM teams. Interview Process - Recruiter Screen (20 mins): Background review, communication assessment, and discussion around work style, travel expectations, and startup intensity. - Hiring Manager Interview (30 mins): Deep dive into past event execution experience, pipeline impact, and operational ownership. - Final (2 hours): Includes content intuition, behavioral interviews, and a cross-functional conversation with sales leadership. - Final Conversation: Discussion focused on long-term growth, ownership, and alignment with Retell AI’s operating culture.

Role Description We are seeking a Telephony Engineer who will own the technical success of our telephony integrations, act as the first line of defense for advanced enterprise telephony support, and drive seamless post-onboarding experiences. Your work will directly impact call quality, reliability, and customer experience. You’ll move fast, collaborate with customers, and help define the gold standard for AI voice infrastructure. Key Responsibilities - Integration Ownership: Manage and collaborate with customers to support complex SIP integrations with CCaaS/CPaaS platforms like NiCE, Five9, Avaya, Genesys, Amazon Connect, Twilio, and Telnyx, while driving future platform integrations. - Advanced Troubleshooting: Investigate and debug call failures via PCAP analysis, SIP traces, and carrier logs to improve reliability. - Enterprise Support Frontline: Act as the primary technical point of contact for enterprise clients post-onboarding. - Product Advocacy: Translate customer technical feedback and friction points into actionable product improvements for our development teams. Qualifications - 5+ years as a Telephony Engineer, VoIP Engineer, or equivalent low-latency networking role. - Deep understanding of the SIP Protocol (RFC 3261), RTP (media) debugging voice quality issues with PCAPs and trace tools such as Wireshark/TShark. - Strong Networking fundamentals (TCP/IP/TLS, DNS, Firewalls). - Familiarity with modern CPaaS/cloud communication platforms (e.g., Twilio, Plivo, Telnyx). - Ability to write or modify basic scripts (e.g., Python, Bash, JavaScript) to automate routine troubleshooting tasks. - Exceptional ability to guide premium clients through complex setups and communicate technical issues clearly. - Familiarity with Asterisk/FreeSWITCH/Kamailio or relevant SIP proxy / SIP servers is a plus. Requirements - Compensation: $25–45/hour USD - Location: Fully Remote (Global candidates welcome) - Working Hours: Candidates must be comfortable working full-time within US Eastern Time business hours

Role Description We’re looking for an Inbound Sales Development Representative to help scale and optimize Retell AI’s inbound pipeline engine. You’ll be one of the first touchpoints for companies evaluating Retell and play a critical role in how inbound demand gets qualified, routed, and converted into pipeline. You’ll work closely with the VP of Revenue and account executives to ensure high-quality customer experiences across every inbound interaction. This role is ideal for someone who thrives in fast-moving environments, communicates exceptionally well, and wants exposure to one of the fastest-growing AI companies in the market. Key Responsibilities - Own timely responses across inbound channels including website forms, email, live chat, and LinkedIn - Qualify inbound leads and route opportunities appropriately across enterprise and SMB/mid-market segments - Schedule discovery and demo calls for account executives - Maintain clean, accurate CRM hygiene across all prospect interactions and stages - Develop strong product knowledge and confidently communicate Retell’s value proposition - Partner with revenue leadership to improve inbound qualification processes, messaging, and workflows - Track performance against qualified meetings, opportunities created, and pipeline contribution Qualifications - You’re naturally high-energy and enjoy interacting with people throughout the day - You have prior customer-facing experience in hospitality, retail, service, support, or sales environments - You communicate clearly, ask thoughtful questions, and actively listen - You stay organized under volume and consistently follow through on details - You’re comfortable operating in fast-paced environments with evolving processes - You learn quickly and are excited to understand technical products deeply - You want to grow rapidly in a high-performance startup environment with meaningful ownership Job Details - Cash Compensation: $6,000 – $8,000/month base (1099) - Variable Compensation: Performance-based bonus tied to qualified meetings and opportunities created - Location: Fully Remote (US or Canada) - Reporting Structure: Directly reports to the VP of Revenue

Role Description We’re hiring an SEO Strategist to own organic growth end-to-end — from strategy to execution. You will be responsible for building a compounding growth engine across: - Google search - AI-native surfaces (ChatGPT, Perplexity, etc.) - Programmatic and product-driven SEO This is a high-ownership role. You won’t just optimize pages — you’ll design systems, build content moats, and create leverage. Key Responsibilities - Own SEO strategy end-to-end - Define how Retell wins across search and AI discovery channels - Build content as “source of truth” - Create and maintain core content pillars that dominate key topics - Ensure consistency across docs, blog, landing pages, and product - Design scalable growth systems - Build programmatic SEO and repeatable content loops - Turn one idea into hundreds or thousands of high-quality pages - Leverage AI deeply - Use AI to generate, maintain, and evolve content - Build workflows that keep content fresh and accurate over time - Own technical SEO and on-page optimization - Improve site architecture, indexing, crawlability, and performance - Continuously optimize pages for both ranking and conversion - Partner with product and engineering - Embed SEO into product surfaces and user workflows - Influence how the product itself generates organic growth - Experiment aggressively - Test unconventional ideas - Move fast, learn fast, and double down on what works Qualifications - 3+ years of experience in SEO or growth roles - Proven track record of driving 10x+ growth through SEO - Strong experience with technical SEO and on-page optimization - Hands-on execution — you don’t just plan, you ship - Experience using AI tools to scale content and workflows Requirements - Experience with programmatic SEO - Experience optimizing for AI-native search (ChatGPT, Perplexity, etc.) - Background in SaaS, developer tools, or technical products - Startup experience or working in fast-moving environments Job Details - Cash: 120k-160k per year - Equity: Equity Provided - Location: Redwood City, CA, US - US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas. - If Remote: the position will be contract with an hourly rate of: $55-$75 hourly with no equity Benefits - 100% coverage for medical, dental, and vision insurance - $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks - $200/month wellness reimbursement (gym, fitness classes, etc.) - $300/month commuter reimbursement (gas, Caltrain, etc.) - $75/month phone bill reimbursement - $50/month internet reimbursement Compensation Philosophy - Best Offer Upfront: Choose from three cash-equity balance options; no negotiation needed. - Top 1% Talent: Above-market pay (top 5 percentile) to attract exceptional builders. - High Ownership: Small teams, >$1M revenue/employee, and significant equity. - Performance-Based: Offers tied to interview performance, not experience or past salaries. Interview Process - Resume Screening (15 min): Look for real growth metrics (not vanity work) and evidence of 10x outcomes - SEO Deep Dive (45 min): Walk through past projects, what worked, what didn’t, why, and identify true ownership vs surface-level involvement - Onsite (2–3 hours): Live Strategy Exercise - “How would you grow Retell from X → Y using SEO?” Evaluate thinking in systems, prioritization, creativity

ABOUT RETELL AI Retell AI is using the first principles to reimagine the call center with cutting edge voice AI. Since launching 18 months ago, thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $36M ARR with a team of 20 people, up from $5M at the start of 2025. Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers — continuously executing, monitoring, and improving customer interactions. We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups. Let’s build the future together. We’re a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025 We're also one of the top ranking startups on: https://leanaileaderboard.com/ ABOUT THE ROLE As the Sales Operations Lead at Retell AI, you will build and run the GTM operating system that makes our revenue engine predictable as we scale. You will be directly responsible for the data, tooling, and operating cadence that the sales team runs on day to day, and for turning a fast-moving motion into something consistent, inspectable, and repeatable. This is a ground-floor opportunity to build Sales Ops from zero to one, reporting directly to the CEO and shaping how Retell executes across Enterprise, Mid-Market, and SMB for years to come. You will join a high-velocity startup with real traction and high expectations, partnering closely with Sales, Finance, and Product to remove friction across the funnel, from lead flow and pipeline hygiene to forecasting and quote-to-cash. You will have the autonomy to own the system end-to-end, ship improvements weekly, and create the operational foundation that enables the team to scale from $40M to $100M+ ARR. KEY RESPONSIBILITIES Pipeline, Forecasting, and Revenue Reporting Own pipeline, funnel, bookings, and revenue reporting with clear definitions and one set of numbers the team trusts Support weekly forecast and pipeline inspection by keeping stages tight, data clean, and risks surfaced early Build and maintain dashboards that make performance, gaps, and trends obvious CRM Architecture and GTM Stack Ownership Own the CRM as the source of truth: data model, lifecycle stages, required fields, and governance Manage the GTM tooling stack (inbound and outbound): integrations, automation, adoption, and ongoing system health Troubleshoot CRM and tooling issues, and build durable fixes instead of one-off patches Operating Cadence Across Enterprise, Mid-Market, and SMB Run and standardize the operating cadence across motions: forecasting, QBR/MBR, pipeline reviews, deal inspection Turn ad hoc questions into repeatable reporting and consistent operating processes Process Design and Enablement Through Systems Translate the sales playbook into enforceable workflows: SOPs, rules of engagement, lead routing, and handoff SLAs Remove friction, eliminate manual work, and make execution faster and more consistent Deal Support and Quote-to-Cash Velocity Partner with Finance and Legal to streamline pricing validation, approvals, and contracting Support non-standard terms, order forms, renewals workflows, and cycle time improvements across quote-to-cash YOU MIGHT THRIVE IF Bachelor’s degree (or equivalent practical experience) 3+ years in Sales Ops at a SaaS company Hands-on ownership of CRM and GTM stack end-to-end (not just reporting) Strong analytical ability with excellent spreadsheet skills Startup DNA: urgency, ownership, comfort in ambiguity, and bias toward action Clear communicator who can translate messy questions into clean systems and numbers Bonus: Computer science or similarly technical degree Ability to write scripts (Python/JavaScript) to solve edge-case operational problems Experience implementing MEDDPICC, Challenger, or Command of the Message inside a CRM Strong understanding of SaaS metrics (NRR, CAC, LTV, Magic Number) and comfort modeling them JOB DETAILS Cash: $195k-$225k Equity : Equity Provided Location : Redwood City, CA, US US Visas : Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas. OTHER BENEFITS 100% coverage for medical, dental, and vision insurance $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks $200/month wellness reimbursement (gym, fitness classes, etc.) $300/month commuter reimbursement (gas, Caltrain, etc.) $75/month phone bill reimbursement $50/month internet reimbursement COMPENSATION PHILOSOPHY Best Offer Upfront: Choose from three cash-equity balance options; no negotiation needed. Top 1% Talent: Above-market pay (top 5 percentile) to attract exceptional builders. High Ownership: Small teams, >$1M revenue/employee, and significant equity. Performance-Based: Offers tied to interview performance, not experience or past salaries. INTERVIEW PROCESS Recruiter Screen (15 min): We will focus on exploring your experience with sales operations and give you an opportunity to learn more about us. Conversation with our ops team (1hr): You will demonstrate your technical understanding as it relates to sales operations, and you will also meet our CEO to discuss your knowledge of the sales process. Onsite (3.5 hours): You will participate in a work sample exercise, a GTM systems deep dive, and an XFN execution and collaboration session.