Starface World

• Support the day-to-day execution of our logistics and operations function • Own key operational workstreams across outbound logistics, retailer fulfillment, and distribution center management • Ensure products move efficiently from our third-party warehouses to customers and retail partners • Serve as the primary point of contact for our distribution center (DC) partners, focusing on outbound logistics (shipping to retailers) • Ensure on-time order fulfillment across assigned retail partners and sales channels, delivering best-in-class service • Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs • Help maintain and further SOPs, vendor guidelines, routing guides, and other operational documentation • Support continued development of operational best practices, tools, and processes across outbound logistics • Analyze operational data to identify trends, measure performance, and support key operational KPIs, including retailer chargebacks and claims management • Support continuous improvements to 3PL warehouse fulfillment processes to improve efficiency, reduce costs, and increase on-time delivery • Partner cross-functionally to improve operational processes and business performance • Participate in User Acceptance Testing (UAT) for system updates and enhancements • Develop understanding of inbound logistics and provide backup support as needed • Manage retailer chargebacks by reviewing dispute claims, identifying root causes, coordinating with internal teams to resolve discrepancies, and helping prevent recurring issues • Analyze shipping records and transaction data to validate claims and identify opportunities for process improvement • Maintain documentation that supports operational consistency and strengthens retailer and vendor relationships

• Lead the full accounting function, including the monthly close, general ledger, reconciliations, financial reporting, consolidation, accounts payable, accounts receivable, inventory accounting, and technical accounting. • Quickly assess the current state of the function, team, systems, open workstreams, and key risks, while identifying immediate opportunities to improve accuracy, accountability, and efficiency. • Bring outstanding audits, covenant reporting, reconciliations, tax-related workstreams, and other critical external deliverables fully current. • Establish a reliable and well-controlled close process, with clear timelines, ownership, documentation, and reporting standards. • Lead relationships with external auditors, accountants, tax advisors, and other partners, serving as Starface’s primary accounting subject-matter expert and point of accountability. • Build and begin executing a practical roadmap for improving accounting processes, controls, systems, documentation, and team structure. • Own accounting systems and tools, including NetSuite, and partner with Operations and Systems to ensure cross-functional decisions support accurate and efficient financial processes. • Evaluate the accounting team’s structure, capabilities, and capacity, develop existing talent, and recommend future hiring priorities. • Manage and coach the accounting team, establishing clear expectations, strong operating rhythms, and opportunities for growth. • Partner closely with the SVP of Finance on priorities, risks, decisions, and communication with executive leadership and the Board. • Strengthen Starface’s readiness for future financing, investment, diligence, or M&A activity by ensuring our accounting records, controls, reporting, and documentation can withstand increased scrutiny. • Identify issues early, communicate them clearly, and bring forward practical recommendations and paths to resolution. • Balance strong controls and financial discipline with the speed and flexibility required in a fast-growing business.

• Ideate and manage the execution of social content across owned organic, paid, and retail channels. • Support growth, engagement, awareness, and brand love across Starface’s social channels. • Evolve Starface’s creative approach across existing platforms and emerging channels. • Maintain Starface’s brand integrity while pushing the creative boundaries of social content. • Manage, mentor, and support one direct report in their creative growth. • Lead creative brainstorming and oversee content execution with thoughtful feedback. • Source and manage creators from start to finish, including traditional influencers and unexpected collaborators. • Collaborate with cross-functional partners across marketing, retail, creative, and copy.

• Own daily community management across all social platforms (including Instagram, TikTok, and Facebook) with a focus on monitoring and responding to comments, direct messages, and user generated content • Maintain fast, thoughtful responses across social platforms while balancing humor, warmth, and brand self-awareness • Collaborate with the Influencer/Marketing team to create copy for seeding initiatives, gifting, launches, and VIP communications • Monitor and reply to comments on paid ads and support the Copy team as needed with in-asset copy and descriptions • Draft comments for owned social content and reactive communications during launch periods, as well as captions and IG Threads as needed • Track recurring community questions, feedback, and trends and proactively identify and escalate sensitive topics to necessary teams (including CX and Regulatory) • Flag potential UGC and creators to relevant Social/Influencer teams • Stay on top of platform-native behaviors, in-the-know humor, internet culture, and the conversations Starface should be a part of • Assist with various copy projects as needed, including Big Yellow character development, product launches, evergreen marketing, brainstorms, and new social platforms • Be available after hours when necessary for timely or urgent matters (including weekends)

• Concept creative campaigns, social-first content, and product concepts that feel fresh, unexpected, and on-brand. • Lead smaller-scale creative projects from concept through final execution with increasing autonomy. • Bring thoughtful references, fresh inspiration, and a strong creative POV to the table consistently. Stay tapped into internet culture, fashion, beauty, entertainment, and emerging creative trends. • Support photo and video shoots from pre-production through post-production, including on set direction, shotlists, creative briefs, retouching notes, and crop guidelines. • Produce high-quality assets with strong attention to craft and detail. • Brief and provide creative feedback to internal and external collaborators as needed (creators, photographers, stylists, etc). • Jump into content creation as needed - solving creative problems in real time — whether that means designing, editing, or animating. • Contribute meaningfully to brainstorms and collaborative creative workstreams. • Partner closely with social, design, copy, brand marketing, and creative production to ensure cohesive storytelling and execution across touchpoints. • Present creative ideas clearly and confidently to stakeholders, building and maintaining organized up-to-date creative decks. • Manage timelines, feedback, and shifting priorities while maintaining a positive and solutions-oriented attitude.

• Own and evolve Starface’s social media and platform strategy across TikTok, Instagram, YouTube, and emerging platforms • Lead the social content calendar and ensure every piece of content ladders back to a clear strategic purpose • Develop thoughtful, actionable creative briefs that push ideas forward and help unlock stronger creative work • Partner closely with the creative team, including our Director of Social Content to ensure strategy enhances creativity rather than constrains it • Create and continuously refine platform-specific playbooks, KPIs, benchmarks, and reporting frameworks • Monitor social performance and translate insights into recommendations and next steps • Maintain and grow Starface on TikTok and Instagram while helping identify and build meaningful presence on new and emerging platforms • Build a stronger feedback loop between organic and paid social, ensuring learnings are shared consistently across teams • Collaborate regularly with paid media partners to align on content needs, testing opportunities, and performance insights • Manage external agency partners and ensure high-quality strategic output and execution • Monitor content performance and turn insights into actionable recommendations that improve creative and business outcomes • Build and continuously refine platform-specific playbooks, KPIs, benchmarks, and reporting frameworks • Stay deeply informed on platform shifts, internet culture, creators, and competitive activity—and bring forward what’s actually worth paying attention to • Lead, mentor, and support two direct reports while helping elevate the overall social function

• Lead retail and shopper strategy to drive channel-specific growth across mass, grocery, club, specialty, e-comm, and others as needed • Translate syndicated data (IRI, Nielsen, SPINS) and internal data into actionable trends, takeaways, whitespace, opportunities, and risk signals to inform our commercial strategy • Translate insights into strategic recommendations that inform: • Assortment and pricing direction • LTOs and promotional programming • Retail go-to-market strategies • Partner with Product to influence roadmap decisions based on retail and shopper needs and category & market trends • Collaborate with Sales on joint business planning inputs, sell-in narratives, and retailer strategy • Guide Marketing on where and how to activate, grounded in shopper behavior and channel dynamics • Partner with Finance on trade investment decisions, promotional ROI analysis, and the P&L implications of channel and assortment choices • Establish a consistent insights cadence (monthly/quarterly) for leadership and cross-functional teams • Act as a thought partner across the business — bringing a “what matters and what to do about it” mindset

• Own weekly POS reporting across Mass and Grocery accounts, ensuring reporting is accurate, timely, and actionable • Track performance against forecast, budget, and plan, and proactively surface risks, opportunities, and anomalies • Maintain retailer systems and tools, including Walmart Retail Link/Supplier One, Target POL, and other retail platforms; monitor in-stock and out-of-stock performance and escalate issues early • Serve as a primary day-to-day contact for broker partners across key accounts, driving clear communication, accountability, and follow-through • Support retailer onboarding and account maintenance workstreams, including item setup, vendor forms, UPCs, WERCs, fixture company coordination, and related submissions • Assist in line reviews, sales presentations, and account recaps with organized, polished materials • Own management of promotional calendars and help track execution of TPRs, displays, and in-store programs across accounts • Partner cross-functionally with Creative, Brand, Operations, and Finance to keep retail initiatives moving and ensure strong execution • Coordinate closely with Operations on inventory availability, PO timing, and shipments, and with Finance on deductions and trade spend tracking • Help identify process gaps and recommend smarter ways of working as the retail business continues to grow • Support the team through the transition of Walmart to a direct relationship, helping ensure clean execution, strong communication, and operational readiness

• Serve as the primary point of contact and relationship manager for our distribution center (DC) partners, with a focus on outbound logistics (shipping to retailers) • Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope, delivering best in class service for all trade partners • Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs • Travel to attend physical inventory counts at DCs to ensure the count is executed according to procedure 2x per year • Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documents • Support the further development of operations & logistics best practices, tools, and processes across outbound flows to optimize efficiency and department performance • Analyze and model scenarios to optimize our operational engine, helping to further develop, measure, and meet KPIs and goals, including chargeback analysis and claims management for all retail partners • Drive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on-time delivery in full • Support and/or lead department projects as needed to support business activity • Participate in User Acceptance Training (UAT) for systems’ updates or add-ons • Develop an understanding of inbound logistics and provide backup/secondary support as needed

WE ARE STARFACE Since launching in 2019, Starface has transformed the historically negative experience of having acne into something joyful, relatable, and expressive. As the first complexion brand to combine efficacy and optimism, we’ve created a category of our own: effective, playful skincare that makes people feel good. We take skincare concerns once thought of as flaws and turn them into opportunities for self-expression—because it’s all just skin. From our colorful hydrocolloid pimple patches to limited-edition collaborations with fan-favorite characters like Hello Kitty and Snoopy—and fashion brands like Marc Jacobs’ Heaven—Starface lives at the intersection of beauty, culture, and community. Alongside our award-winning patches, we now offer salicylic acid skincare, pore strips, and lip balm. Many of our products, including Star Balm, were born from years of customer demand, reflecting our ability to grow across categories while staying true to who we are. Starface World is a positively uplifting place where everyone is safe and accepted exactly as they are. We support causes and actively work to help build a more supportive universe. That same philosophy guides how we care for skin: we don’t identify imperfections—we nurture what’s there. Our team is a growing group of passionate, empathetic, creative people who are eager to learn. We are committed to a sustained focus on diversity, equity, anti-racism, and inclusion. your impact @ starface Starface is looking for a Senior Manager, Influencer Marketing to lead and scale our creator ecosystem across platforms and communities. In this role, you’ll report directly to our SVP, Marketing and own the influencer marketing function end to end—defining strategy, driving execution, and building a best-in-class creator program that delivers both cultural relevance and measurable business impact. In this role, you’ll work cross-functionally with Growth, Creative, Social, PR, and Brand Marketing to bring product launches and brand initiatives to life through creators. You’ll play a critical role in shaping how Starface shows up in culture—building long-term relationships with creators, evolving our approach to influencer marketing, and establishing it as a key driver of both brand and performance. The right person for this role is both highly creative and deeply analytical, a strong operator, and a relationship-driven leader. You have a clear point of view on the creator landscape, know how to translate brand strategy into breakthrough content, and are equally comfortable operating at a strategic level as you are executing day to day. At Starface, we’re caring, joyful, bold, and resilient. We love people who defy convention and bring curiosity, leadership, and a bias toward action. If you’re excited to build and evolve a program with outsized impact—and thrive at the intersection of culture, creativity, and performance—please keep reading. we’ll count on you to - Own and evolve the creator strategy: Define and lead the influencer marketing roadmap across TikTok, Instagram, YouTube, and emerging platforms, ensuring alignment with brand and growth goals - Build and scale a best-in-class creator ecosystem: Identify, recruit, and develop a diverse, culturally relevant network of creators, building long-term partnerships that drive consistent, high-quality output and brand advocacy - Lead creative direction and briefing for creators: Develop insight-driven, platform-native briefs that translate brand strategy into compelling, authentic storytelling - Own end-to-end program execution: Lead campaign execution across multiple concurrent initiatives, including planning, contracting, onboarding (CreatorIQ), approvals, timelines, and delivery - Act as the central driver of cross-functional integration: Partner closely with Growth, Creative, Social, PR, Retail, and Product teams to ensure influencer is embedded across all major campaigns and launches - Own performance and optimization: Define and track KPIs including creator onboarding, organic views, EMV, and content volume; analyze performance and continuously optimize strategy and investment - Deliver reporting and insights: Translate creator performance into clear, actionable insights that connect to business outcomes and inform broader marketing decisions - Stay ahead of trends and culture: Maintain a strong point of view on platform evolution, creator trends, and cultural moments to keep Starface innovative and relevant - Own and scale the influencer function: Build and refine systems, processes, and infrastructure to support program growth, while managing external partners and tools - Lead and develop the team: Manage, develop, and mentor 1-2 direct report(s) , fostering growth while building a high-performing, scalable function this role is for you if - You have 6–8+ years of experience in influencer, creator, or partnership marketing, ideally within CPG, beauty, or lifestyle brands - You’ve owned and scaled influencer programs with both creative and performance accountability - You’re a strategic thinker who can translate brand and business goals into effective creator programs - You have a strong track record of developing briefs that lead to high-performing, culturally relevant content - You’re highly organized and can manage complex programs across multiple workstreams and timelines - You’re data-driven and comfortable using performance metrics to guide decisions and optimization - You’re an excellent communicator and relationship builder with creators, agents, and agencies - You have deep platform fluency and understand how content evolves across formats and audiences - You have experience with influencer platforms such as CreatorIQ, Aspire, Grin, LTK, Impact, or similar - You have experience managing or mentoring team members and building scalable processes - You’re scrappy, proactive, and solution-oriented - You balance creativity with analytical thinking and have a strong sense of taste - You enjoy building systems, processes, and programs from the ground up - You take ownership and operate with a founder mindset - You bring positive energy, curiosity, and low ego to your work - You have a strong bias toward action and follow-through - You embody our values: joyful, resilient, bold, and caring bonus points for (nice to have, but not required) - Experience in skincare, beauty, or community-driven brands - You’ve integrated creator content into paid media or performance marketing strategies - You have a strong point of view on the future of influencer and creator marketing salary & benefits - The compensation range for this role is $120,000-$135,000 base depending on level of experience, as well as bonus eligibility. - Additional benefits include: - Access to high-quality health care options - Access to a 401k with 5% employer match eligibility - 4 weeks of vacation plus up to 20 paid holidays - 12 weeks fully paid parental leave - 5 days of pet-ernity leave for pet adoption - Home office & internet supplement stipend - Annual learning & development stipend - Flexible Fridays, and Summer Fridays - Fully remote work environment - ...and much, much more! Starface is an Equal Opportunity Employer where the spirit of inclusion feeds into everything that we do. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Starface is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.