Role Description The Bid & Commercial Excellence Lead is accountable for leading and orchestrating complex and strategic bids across the UK Electrification business. This role provides commercial leadership, pricing rigour, and operational discipline across Solutions, Switchgear, and Grid Components ensuring high-quality bid execution, accurate forecasting, and strong Salesforce governance. In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. - Work model: remote - Lead end-to-end bid management for high-value, complex opportunities, ensuring timely delivery and governance. - Orchestrate cross-functional teams across Sales, Finance, Engineering, Legal, and Operations to drive successful outcomes. - Own bid plans, timelines, approvals, and commercial risk management, ensuring adherence to governance frameworks. - Provide commercial leadership on deal structuring, pricing strategy, margin optimisation, and contract negotiations. - Partner with Finance and Sales to ensure profitability, compliance, and effective risk alignment. - Drive Salesforce data quality, pipeline integrity, and forecasting accuracy across the sales organisation. - Standardise bid frameworks, templates, and commercial processes while leading continuous improvement initiatives. - Act as a trusted commercial partner to business leaders, providing clear visibility on bid progress, risks, performance, and engaging customers proactively. Qualifications - Significant experience in bid management, commercial excellence, or sales operations - Strong commercial acumen with proven pricing and margin management exposure - Advanced Salesforce CRM capability and forecasting expertise - Ability to lead complex processes without direct authority - Strong stakeholder engagement and communication skills - Experience in electrical infrastructure, power, utilities, data centres, or industrial sectors - Exposure to framework agreements and large project bids - Finance, engineering, or commercial background Benefits - Competitive salary - 25 days annual leave plus bank holidays - Competitive contributory pension scheme - Life assurance - Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more) - Internal mobility opportunities, mentorships & access to projects globally - Employee Assistance Programme - Generous employee referral scheme

ABOUT RETELL AI Retell AI is using the first principles to reimagine the call center with cutting edge voice AI. Since launching 18 months ago, thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $36M ARR with a team of 20 people, up from $5M at the start of 2025. Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers — continuously executing, monitoring, and improving customer interactions. We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups. Let’s build the future together. We’re a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025 We're also one of the top ranking startups on: https://leanaileaderboard.com/ ABOUT THE ROLE As the Sales Operations Lead at Retell AI, you will build and run the GTM operating system that makes our revenue engine predictable as we scale. You will be directly responsible for the data, tooling, and operating cadence that the sales team runs on day to day, and for turning a fast-moving motion into something consistent, inspectable, and repeatable. This is a ground-floor opportunity to build Sales Ops from zero to one, reporting directly to the CEO and shaping how Retell executes across Enterprise, Mid-Market, and SMB for years to come. You will join a high-velocity startup with real traction and high expectations, partnering closely with Sales, Finance, and Product to remove friction across the funnel, from lead flow and pipeline hygiene to forecasting and quote-to-cash. You will have the autonomy to own the system end-to-end, ship improvements weekly, and create the operational foundation that enables the team to scale from $40M to $100M+ ARR. KEY RESPONSIBILITIES Pipeline, Forecasting, and Revenue Reporting Own pipeline, funnel, bookings, and revenue reporting with clear definitions and one set of numbers the team trusts Support weekly forecast and pipeline inspection by keeping stages tight, data clean, and risks surfaced early Build and maintain dashboards that make performance, gaps, and trends obvious CRM Architecture and GTM Stack Ownership Own the CRM as the source of truth: data model, lifecycle stages, required fields, and governance Manage the GTM tooling stack (inbound and outbound): integrations, automation, adoption, and ongoing system health Troubleshoot CRM and tooling issues, and build durable fixes instead of one-off patches Operating Cadence Across Enterprise, Mid-Market, and SMB Run and standardize the operating cadence across motions: forecasting, QBR/MBR, pipeline reviews, deal inspection Turn ad hoc questions into repeatable reporting and consistent operating processes Process Design and Enablement Through Systems Translate the sales playbook into enforceable workflows: SOPs, rules of engagement, lead routing, and handoff SLAs Remove friction, eliminate manual work, and make execution faster and more consistent Deal Support and Quote-to-Cash Velocity Partner with Finance and Legal to streamline pricing validation, approvals, and contracting Support non-standard terms, order forms, renewals workflows, and cycle time improvements across quote-to-cash YOU MIGHT THRIVE IF Bachelor’s degree (or equivalent practical experience) 3+ years in Sales Ops at a SaaS company Hands-on ownership of CRM and GTM stack end-to-end (not just reporting) Strong analytical ability with excellent spreadsheet skills Startup DNA: urgency, ownership, comfort in ambiguity, and bias toward action Clear communicator who can translate messy questions into clean systems and numbers Bonus: Computer science or similarly technical degree Ability to write scripts (Python/JavaScript) to solve edge-case operational problems Experience implementing MEDDPICC, Challenger, or Command of the Message inside a CRM Strong understanding of SaaS metrics (NRR, CAC, LTV, Magic Number) and comfort modeling them JOB DETAILS Cash: $195k-$225k Equity : Equity Provided Location : Redwood City, CA, US US Visas : Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas. OTHER BENEFITS 100% coverage for medical, dental, and vision insurance $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks $200/month wellness reimbursement (gym, fitness classes, etc.) $300/month commuter reimbursement (gas, Caltrain, etc.) $75/month phone bill reimbursement $50/month internet reimbursement COMPENSATION PHILOSOPHY Best Offer Upfront: Choose from three cash-equity balance options; no negotiation needed. Top 1% Talent: Above-market pay (top 5 percentile) to attract exceptional builders. High Ownership: Small teams, >$1M revenue/employee, and significant equity. Performance-Based: Offers tied to interview performance, not experience or past salaries. INTERVIEW PROCESS Recruiter Screen (15 min): We will focus on exploring your experience with sales operations and give you an opportunity to learn more about us. Conversation with our ops team (1hr): You will demonstrate your technical understanding as it relates to sales operations, and you will also meet our CEO to discuss your knowledge of the sales process. Onsite (3.5 hours): You will participate in a work sample exercise, a GTM systems deep dive, and an XFN execution and collaboration session.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Anatta is looking for a Sales Operations & Enablement professional to support and scale our sales organization by owning the tactical, operational, and enablement foundation of our sales process. This role will work closely with senior sales leadership to reduce administrative burden, streamline sales-to-delivery workflows, and build a cohesive system of sales collateral, tools, and processes. This is a hands-on, execution-focused role responsible for creating, organizing, and continuously improving sales materials, documentation, and systems that support the entire sales lifecycle, from first conversation through handoff to delivery. The ideal candidate has a background in marketing operations, sales enablement, or sales operations, and thrives in building structures where things are still evolving. Responsibilities - Sales Enablement & Collateral Development: - Create, update, and maintain sales collateral including: - Pitch decks and proposal templates - Case studies and client success stories - Sales scripts, discovery guides, and talk tracks - Service overviews and capability decks - Partner with sales leadership to translate offerings into clear, compelling, and repeatable sales materials - Continuously refine messaging and positioning based on sales feedback and customer insights - Sales Operations & Process Optimization: - Document and streamline the sales process and sales-to-delivery handoff, making each step clear and repeatable - Identify manual, repetitive, or inefficient tasks and help build systems or workflows to reduce them - Support basic automation and process improvements across sales and marketing workflows (CRM, templates, intake forms, etc.) - Ensure sales materials and processes stay aligned as new services, offerings, or pricing models are introduced - Content Organization & Knowledge Management: - Build and maintain a centralized, well-organized repository for all sales content and documentation - Ensure materials are easy to find, clearly labeled, and always up to date - Own version control and lifecycle management of sales assets - Create simple documentation and internal guides so sales teams know how and when to use each asset - Ongoing Enablement & Iteration: - Work closely with leadership to understand evolving priorities, offerings, and go-to-market strategies - Regularly audit sales materials and processes to ensure relevance and effectiveness - Support enablement needs as the business grows into new service lines (e.g., managed services, new delivery models) - Act as a trusted operational partner to sales leadership, enabling them to focus on revenue-generating work Qualifications - 3–6+ years of experience in Sales Operations, Sales Enablement, Marketing Operations, or Revenue Operations - Strong experience creating and managing sales collateral (decks, case studies, scripts, documentation) - Excellent organizational skills with an ability to build structure from ambiguity - Strong written communication skills in English - Experience supporting sales teams in a consulting, agency, or B2B services environment - Comfort working closely with senior leadership and translating strategy into execution - Experience working with CRM systems (Salesforce is a plus), shared drives, and collaboration tools - High attention to detail with the ability to manage multiple workstreams simultaneously Nice to Have - Background in marketing before transitioning into sales enablement or operations - Experience working in an ecommerce, technology, or consulting environment - Familiarity with RevOps concepts and sales/marketing alignment - Experience supporting distributed or remote sales teams Benefits - Remote first organization - Full medical, dental, vision, disability, and company paid life insurance - Employer 401(k) contributions - Employee assistance program - Start accrual with 20 days of PTO annually + holidays - Annual winter break: We close the week between Christmas and New Year's so everyone can truly disconnect and recharge - Paid parental leave - Company events, happy hours, and retreats - Budget for continuing education - Other perks vary by location

• Work with the client services teams to fully understand their business problem and design solutions to meet their needs • Design data models and dashboards using PLX (SQL), Looker, Salesforce and Google sheets • Write SQL queries to extract data internal servers and database • Design and automate reoccurring report deliverables with Google PLX, internal reporting tools and Looker • Build and manage Salesforce reports and dashboards