RainFocus

Associate Solution Consultant (Remote) Remote Client Success – Solution Consulting / Full Time / Remote RainFocus, one of the most innovative software companies, is in search of an exceptional Associate Solution Consultant.    About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.   About the Role As a team member of the RainFocus Client Success organization, the Associate Solution Consultant is critical to driving post-sale client implementations at RainFocus. As a member of a team, the Associate Solution Consultant is responsible for working alongside Solution Consultants and Solution Architects to consult on platform configuration best practices, drive requirements, design and configure solutions and educate our clients on the implemented RainFocus toolset.     We need collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and who work well within small, focused teams.  Solution Consultants are thought leaders within the Client Success organization and often assume additional responsibilities to mentor, train and build the consulting skill set with their peers.  Primary Responsibilities - Technical  - Become an expert in RainFocus platform - Train client admins on the RainFocus tools and processes as necessary - Configure the RainFocus platform   - Analysis / Business Acumen - Work with clients to identify business requirements - Facilitate holistic system configuration - Identify and mitigate risks to achieve implementation success   - Domain / Industry Knowledge - Follow best practices for implementing RainFocus products - Consult with clients on new ideas and best practices   - Communication - Document requirements, solution designs and testing plans - Provide regular updates on milestones and tasks to project managers - Engage in regular touch points with internal and client teams - Communicate issues and risks to project managers and leadership   - Organization - Balance priorities across multiple assignments - Thoroughly track tasks and complete all assignments on time - Contribute to implementation tools, processes and templates Required Qualifications - Has software implementation experience (less than 3 years)  - Solutions delivery through platform configuration, not custom development. - Ability to think strategically to ensure solution supports business goals - Ability to work independently, problem-solve, improvise - Perform consistently under pressure  - Great communication skills, both written and verbal - Team players only - Must be able to travel domestically or internationally up to 20% Preferred Qualifications - Experience implementing SaaS platforms for Enterprise level clients, including gathering and documenting complex requirements, configurations, and integrations. - Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing. - Proven track record in delivering innovative and creative solutions - Experience with HTML, CSS, SQL, JSON Personal Characteristics - The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include: - Ability to creatively solve complex problems - Friendly and outgoing, but assertive when necessary - Willing to go the extra mile in support of reasonable client requests - Team-player with a service-oriented mindset - Self-motivated, thrives in fast-paced environments - Proactive, relentless learner - Excited by and eager to take on new challenges and opportunities - Strong communicator with ability to be self-guided - Embraces change Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.   As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.    What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Act as a technical pillar and strategic lead within engineering and branding teams. • Ensure architectural integrity of RainFocus platform’s user interfaces. • Drive innovation by evaluating new technologies and architecting solutions. • Mentor junior staff and champion team initiatives. • Ensure platform meets high-scale demands of Fortune 500 clients. • Focus on architecture, mentorship, innovation, and high-level strategy.

• Provide technical assistance to customers • Provide professional business-to-business customer service • Ensure that reported problems and anticipated issues are resolved • Work closely with colleagues to collaborate on behalf of the customer • Accelerate issues toward timely resolution and communication

• Lead and contribute to market research sprints that define what is commercially viable before product specifications are handed to the product team — starting with the end in mind: what is the customer buying, and what outcome are they paying for? • Identify and document market expectations for new initiatives and use cases — translating external signals into a clear picture of what a market-viable product must deliver. • Produce a standard set of concise, dense research artifacts (not verbose AI dumps) that define customer outcomes, commercial viability, and prioritization rationale for each initiative. • Serve as the voice of the market in product development discussions — ensuring product decisions are grounded in customer and buyer expectations, not just internal assumptions. • Partner with Product Management and Sales to validate that proposed solutions align with what customers are actually willing to buy. • Use AI tools to accelerate the research and synthesis cycle — compressing weeks of discovery into days — while bringing findings back to the team through structured presentations and collaborative review sessions. • Support the end-to-end launch process for new features and releases, contributing to readiness activities across Sales, CS, and Product teams. • Assist in coordinating launch timelines, ensuring messaging, enablement, and marketing assets are aligned and delivered on schedule. • Operate effectively in an agile marketing environment, supporting 1-week sprint cycles and rapid iteration. • Equip Sales and Client Success teams with tools, assets, and messaging that communicate product value at every stage of the customer journey. • Attend and support customer events, webinars, industry conferences, and company-run events. • Approach AI as a core thinking partner — using it to accelerate research, sharpen drafts, and synthesize complex information faster. • Actively experiment with AI tools (Claude, Gemini, Notebook LM, etc.) to increase output speed — while ensuring all AI-generated content is inspected, condensed, and validated before sharing.

• Develop a broad understanding of client business model to meet their expectations and drive a successful partnership • Build relationships with clients and serve as their advocate by becoming a trusted adviser • Leverage learnings from key accounts to drive value at scale to our broader client base • Develop plans for clients outlining critical success factors, metrics, targets, potential risks, and provide recommendations • Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value • Deliver best practices and coach clients to drive adoption and help clients derive value from the product • Monitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs • Coordinate with internal cross-functional teams to maximize overall account health

• This is a working Manager role that balances broad strategic and direct account oversight. • You will lead the vision and execution of RainFocus's 1:Many Scaled CSM Model. • Ensuring the health, retention, and expansion of our 1:Many account cohort through automation and AI. • Additionally, you will oversee a 'Top 10' list of emerging strategic accounts within the cohort. • Providing a more tailored account leadership approach while mentoring a team of CSM Associates to do the same. • Total travel could be up to 25% for client events and strategic leadership meetings.

• Develop and maintain our core product set with a focus on usability, security, and scalability • Contribute to the design and implementation of our AI agent platform, including LLM integrations and supporting infrastructure • Collaborate closely with Product Management and UX to build thoughtful, client-facing experiences • Build and iterate on advanced prototypes that integrate LLMs, APIs, and retrieval pipelines • Implement full-stack features—from database schema and backend services to frontend components and real-time user interactions

• Own and drive project execution and value creation for clients • Plan and drive project implementation; identify and manage project scope, goals and deliverables • Define tasks and required resources; disentangle escalations to ensure achievement of project timelines and positive client outcomes • Align with clients on key project milestones • Build and maintain project plans • Identify and manage dependencies, risks and priorities • Coordinate multiple work streams to remove obstacles • Document project activities and status • Communicate formal weekly status to client & RainFocus stakeholders • Co-facilitate workshops with clients and solution consultants and architects to define configuration requirements and capture action plans • Monitor and manage project financial performance against targets

Role Description As a team member of the RainFocus Client Success organization, the Solution Consultant (“SC”) is critical to driving post-sale client implementations at RainFocus. The SC is responsible for: - Working alongside Solution Architect to consult on platform configuration best practices - Driving requirements, designing and configuring solutions - Educating clients on the implemented RainFocus toolset This role should be located in a Japanese-speaking location including Brazil, Australia, Taiwan, Philippines, Indonesia, and Japan. Responsibilities - Technical - Become an expert in RainFocus platform - Train client admins on the RainFocus tools and processes as necessary - Configure the RainFocus platform - Analysis / Business Acumen - Work with clients to identify business requirements and workflows - Facilitate holistic system design and architecture workshops - Identify platform configuration requirements - Identify and mitigate risks to achieve implementation success - Domain / Industry Knowledge - Follow best practices for implementing RainFocus products - Consult with clients on new ideas and best practices - Communication - Document requirements, solution designs, and testing plans - Provide regular updates on milestones and tasks to project managers - Provide project managers with level of effort estimates - Communicate issues and risks to project managers and leadership - Lead solution project calls and demos with clients - Organization - Balance priorities across multiple assignments - Thoroughly track tasks and complete all assignments on time - Contribute to implementation tools, processes, and templates Qualifications - Software implementation experience (2-7+ years for Solution Consultants; 7+ years for Sr. Solution Consultants) - Must be fluent in both English and Japanese - SaaS solutions delivery through platform configuration, not custom development - Experience implementing SaaS platforms for Enterprise level clients - Proven success in creating efficiencies through process design - Ability to think strategically to ensure solution supports business goals - Proven track record in delivering innovative and creative solutions - Ability to work independently, problem-solve, improvise - Perform consistently under pressure - Superior communication skills, both written and verbal - Team players only - HTML, CSS, SQL, JSON optional but preferred - Must be able to travel domestically or internationally up to 20% Personal Characteristics - Ability to creatively solve complex problems - Friendly and outgoing, but assertive when necessary - Willing to go the extra mile in support of reasonable client requests - Team-player with a service-oriented mindset - Self-motivated, thrives in fast-paced environments - Proactive, relentless learner - Excited by and eager to take on new challenges and opportunities - Strong communicator with ability to be self-guided - Embraces change Benefits - Competitive salaries - Competitive benefits - 401k - Generous PTO - Countless team building activities

• Become an expert in RainFocus platform • Train client admins on the RainFocus tools and processes as necessary • Configure the RainFocus platform • Work with clients to identify business requirements and workflows • Facilitate holistic system design and architecture workshops • Identify platform configuration requirements • Identify and mitigate risks to achieve implementation success • Follow best practices for implementing RainFocus products • Consult with clients on new ideas and best practices • Document requirements, solution designs and testing plans • Provide regular updates on milestones and tasks to project managers • Provide project managers with level of effort estimates • Communicate issues and risks to project managers and leadership • Leads solution project calls and demos with clients • Balance priorities across multiple assignments • Thoroughly track tasks and complete all assignments on time • Contribute to implementation tools, processes and templates