Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a Junior Technical Support Engineer to manage incident response, system monitoring, and operational support for contact center platforms. The ideal candidate will ensure system stability, quick issue resolution, and seamless coordination across technical and business teams. Responsibilities - Monitor system alerts, performance, and contact center platforms - Triage and manage incidents using defined priority frameworks - Coordinate with cross-functional teams for issue resolution - Track system health, queue performance, and call volumes - Escalate critical issues to internal teams and vendors - Participate in standups and war room calls for high-priority incidents - Maintain incident logs, reports, and compliance documentation - Communicate updates to stakeholders and ensure smooth coordination - Leverage AI tools (e.g., Copilot) for productivity and reporting - Support ad-hoc operational tasks and continuous improvements Qualifications - 3+ years of experience in incident management, crisis handling, and vendor coordination - 3+ years in IT operations / network monitoring / command center environments - Experience with tools like ServiceNow, Splunk, Dynatrace - 2+ years of experience with contact center platforms (e.g., Genesys Engage) - Ability to work in fast-paced, multi-tasking environments - Familiarity with AI tools such as Microsoft Copilot - Strong communication and teamwork skills Nice To Have - Knowledge of Amazon Connect and NICE CXone - Familiarity with AI tools on Azure or Google Cloud - Basic knowledge of Python - Exposure to Pindrop or similar voice security tools We offer: - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.

• Provide Tier 2 technical support for issues escalated from Tier 1 support teams. • Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows. • Investigate system errors, configuration problems, and data inconsistencies within healthcare systems. • Work closely with product, engineering, and implementation teams to resolve technical issues. • Document troubleshooting steps, solutions, and knowledge base updates. • Assist customers in understanding system functionality and resolving technical concerns.

• Administer and support Human Resources Jira Project and Jira Service Management environments, including HR Service Desk operations, HR initiative and OKR tracking, and HR system change management workflows, in partnership with IT and other stakeholder teams. • Configure and optimize workflows, request types, queues, SLAs, permissions, automations, and reporting to support effective HR service delivery, intake management, and operational visibility. • Serve as a primary technical partner to HR stakeholders by gathering requirements, evaluating tradeoffs, and translating business needs into scalable system configurations. • Catalogue HR policies, processes, and operational information in Confluence Cloud (Einstein) and build a structured, searchable HR Knowledge Base aligned to self-service and support workflows. • Enable HR self-service by integrating knowledge content with HR Service Delivery intake experiences to improve resolution efficiency and employee experience. • Provide operational support for the HR Service Desk, including ticket queue monitoring and execution of a regular quality assurance process to ensure adherence to service standards. • Deliver medium complexity HR technology enhancements end-to-end, including analysis, configuration, testing, and release support. • Develop and maintain technical documentation and user guidance to support adoption, consistency, and operational sustainability. • Analyze service and project data to identify trends, risks, and opportunities for automation, standardization, and continuous improvement. • Collaborate with HR Ops Engineering peers, IT, Security, and cross-functional partners to ensure solutions align with enterprise standards and data privacy requirements. • Own defined HR technology domains or workstreams (e.g., HR Service Desk, HR Knowledge Base).

Title: Client Technical Analyst - Expert - Remote Location: United States Remote Employees can work remotely Full-time Employee Status: Regular Role Type: Home Job Posting - Salary Range: $89,865 - $155,767 Department: Customer Service Flexible Time Off: 15 Days Schedule: Full Time Job Description: Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Experian is looking for a Client Technical Analyst, Expert. Reporting to the Director Production Support, you will support our main API/Member platform and subsequent services and systems. Provide excellent customer service and help resolve customer application issues. Our vision is for their people, data and technology to become a necessary part of every major consumer economy in the world. ECS is the industry leader in providing online credit education and identity protection tools to consumers. Our mission is to develop products that help keep people financially healthy. What you'll do - Research, and diagnose complex software issues raised by clients/members - Develop, and test SQL queries to aid in the investigation and analysis of issues - Examine error logs and database content to determine the cause of a problem - Document and implement workaround solutions wherever possible. - Document steps to reproduce for resolution with internal and external resources - Document processes procedures, and technical instructions for future reference and use by support teams - Create/manage production/staging support tickets Qualifications - Bachelor's Degree in Computer Science or related field - You have 3+ years of development or technical support experience - You are experienced with the development and support of sites using API and SDK integration - Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting - Experience implementing automation or self service technologies - Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting, Splunk, Data Dog, MuleSoft and Salesforce Additional Information Benefits/Perks - Competitive compensation package and bonus plan - Core benefits including full medical, dental, vision, and matching 401K - Flexible work environment, ability to work remotely, hybrid, or in-office - Flexible time off, including volunteer time off, vacation, sick, and 12 paid holidays Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Hybrid