About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking a Sr. Support Engineer, SAP. This role is based in India. About Rimini Street, India, GCC. Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc). Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion. Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software. Position Summary The role of the Sr. Support Engineer, SAP ABAP is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients. The role of the Sr. Support Engineer SAP ABAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Essential Duties & Responsibilities - Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. - Work closely with customers on a daily basis to understand their needs, support business change and deliver consistently high-quality customer experience. - Provide remote-based functional support & training for your specialist SAP modules. - Support client customizations, sharing implementation and best practices advice. - Develop application break fixes for critical product defects. - Create scripts to identify, analyze and correct data issues. - Manage one or more key assigned accounts as a technical/functional advisor. - Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. - Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours. - Collaborate with team members in a virtual team environment to extend field experience to different client situations. - Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. Additional Duties & Responsibilities - Other job-related duties and responsibilities may be assigned from time to time. Experience - 15+ years relevant all-round SAP experience particularly with SAP ABAP. - Skilled in ABAP OO, ABAP new syntax >7.4 version - Experienced in ABAP performance analysis and tuning, Webservices, Odata, UI5, Fiori Apps troubleshooting, Fiori app deployment, ABAP RAP, CDS Views, ABAP on Hana. - Skills in client-facing Support. - A track record of successful roles in several SAP implementation or upgrade projects. - Deep working knowledge and understanding of supporting business processes. - Analytical, logical problem resolution skills. - SAP certification(s) preferred. - Knowledge of architecture, implementation, and key functionality. - Expertise with S/4 Hana including full life-cycle implementation experience, configuration, and administration of the application. - Knowledge of maintenance/patching mechanics and SAP architecture. - Demonstrable history solving complex problems across multiple modules. Skills - Must be able to speak, read and write English fluently. - Speak, read, and write another language fluently is desirable. - Excellent interpersonal, presentation and communication skills – verbal & written. - Superb trouble-shooting skills and tenacity in problem solving. - Passionate focus on customer support and the ability to build long term, successful working relationships with clients and colleagues. - Strong knowledge of key application functionality, tables, and relationships. - Deep knowledge of SAP customization/extension methodologies. - Attention to detail and the ability to learn quickly. - Extreme focus on client satisfaction. - Demonstrated ability to work independently and as part of a team. - Ability to work calmly and professionally in high pressure situations.. - Experience with ABAP Debug and Troubleshooting. - Nice to have: experience with SAP SWPM tool. Desired Qualifications - The best candidates will have extensive knowledge of multiple SAP modules across releases including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology. - Knowledge of SAP Industry Solutions would be an advantage. - Knowledge of any Country Specific Solutions would be an advantage. - A consulting background, while not mandatory, would be useful. - Experience with global implementations would be an advantage. Education - Bachelor Degree in Computer Science or related field or equivalent experience Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth - Nasdaq-listed under ticker symbol RMNI since October 2017 - Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies - Over 2,000 team members in 23 countries - US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking a Sr. Support Engineer, SAP. This role is based in India, Hyderabad. About Rimini Street, India, GCC. Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc). Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion. Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software. Position Summary The role of the Sr. Support Engineer, SAP Basis is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients. The role of the Sr. Support Engineer SAP Basis requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Essential Duties & Responsibilities - Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. - Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience. - Provide remote-based functional support & training for your specialist SAP modules. - Support client customizations, sharing implementation and best practices advice. - Develop application break fixes for critical product defects. - Create scripts to identify, analyze and correct data issues. - Manage one or more key assigned accounts as a technical/functional advisor. - Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. - Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours. - Collaborate with team members in a virtual team environment to extend field experience to different client situations. - Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. Additional Duties & Responsibilities Other job-related duties and responsibilities may be assigned from time to time. Experience - 10+ years relevant all-round SAP experience particularly with SAP Basis. - Working knowledge as a system administrator with at least two of the following: Linux, Solaris, AIX, HP-UX or Windows. - Working knowledge of databases such as Oracle/MS-SQL/DB2/Sybase/SAP HANA. - Expertise in SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration. - Good experience with SLT installation and technical configuration. - Skills in client-facing Support. - A track record of successful roles in several SAP implementation or upgrade projects. - Deep working knowledge and understanding of supporting business processes. - Analytical, logical problem resolution skills. - SAP certification(s) preferred. - Knowledge of architecture, implementation, and key functionality. - Expertise with S/4 Hana including full life-cycle implementation experience, configuration, and administration of the application. - Knowledge of maintenance/patching mechanics and SAP architecture. - Demonstrable history solving complex problems across multiple modules. Skills - Must be able to speak, read and write English fluently. - Speak, read, and write another language fluently is desirable. - Excellent interpersonal, presentation and communication skills – verbal & written. - Superb trouble-shooting skills and tenacity in problem solving. - Passionate focus on customer support and the ability to build long term, successful working relationships with clients and colleagues. - Strong knowledge of key application functionality, tables, and relationships. - Deep knowledge of SAP customization/extension methodologies. - Attention to detail and the ability to learn quickly. - Extreme focus on client satisfaction. - Demonstrated ability to work independently and as part of a team. - Ability to work calmly and professionally in high pressure situations. - The ability to work remotely from a home-based office in a virtual environment. - Experience with ABAP Debug and Troubleshooting. - Nice to have: experience with SAP SWPM tool. Desired Qualifications - The best candidates will have extensive knowledge of multiple SAP modules across releases including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology. - Knowledge of SAP Industry Solutions would be an advantage. - Knowledge of any Country Specific Solutions would be an advantage. - A consulting background, while not mandatory, would be useful. - Experience with global implementations would be an advantage. Education: Bachelor Degree in Computer Science or related field or equivalent experience Location: Hyderabad - India Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth - Nasdaq-listed under ticker symbol RMNI since October 2017 - Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies - Over 2,000 team members in 23 countries - US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Title: Junior Developer Support Engineer Location: London, England At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. At Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds! Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries, handling billions of search queries monthly. The Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services. We're looking for a Developer Support Engineer to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks. This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users. As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers.. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success. YOUR ROLE WILL CONSIST OF: - Handling technical requests via web and email support channels. - Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles. - Submitting bug reports to the Engineering team for problems needing attention. - Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team. - Contributing to internal and external knowledge bases. - Participating in internal projects to improve processes and tools. REQUIREMENTS: - Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience - Experience with web development, REST APIs, and database management. - Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python. - Ability to handle and prioritize a portfolio of tickets at various stages of resolution. - Excellent spoken and written English skills.. - Ability to work in an on-call rotation. NICE TO HAVE: - Experience in technical customer support, supporting SaaS enterprise software. - Basic familiarity with iOS & Android platforms. - Experience supporting open-source projects & their GitHub communities. - Experience with Shopify, Magento. - Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure). WE'RE LOOKING FOR SOMEONE WHO CAN LIVE UP TO OUR VALUES: - GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment - TRUST - Willingness to trust our co-workers and to take ownership - CANDOR - Ability to receive and give constructive feedback. - CARE - Genuine care about other team members, our clients and the decisions we make in the company. - HUMILITY- Aptitude for learning from others, putting ego aside. #LI-Hybrid FLEXIBLE WORKPLACE STRATEGY: Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: - GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. - TRUST - Willingness to trust our co-workers and to take ownership. - CANDOR - Ability to receive and give constructive feedback. - CARE - Genuine care about other team members, our clients and the decisions we make in the company. - HUMILITY - Aptitude for learning from others, putting ego aside. We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

• Provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. • Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP ABAP as used in various applications functionality and technology. • Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience. • Support client customizations, sharing implementation and best practices advice. • Develop application break fixes for critical product defects. • Create scripts to identify, analyze and correct data issues. • Manage one or more key assigned accounts as a technical/functional advisor. • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience.