• Provide Tier 2 technical support for issues escalated from Tier 1 support teams. • Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows. • Investigate system errors, configuration problems, and data inconsistencies within healthcare systems. • Work closely with product, engineering, and implementation teams to resolve technical issues. • Document troubleshooting steps, solutions, and knowledge base updates. • Assist customers in understanding system functionality and resolving technical concerns.

• Administer and support Human Resources Jira Project and Jira Service Management environments, including HR Service Desk operations, HR initiative and OKR tracking, and HR system change management workflows, in partnership with IT and other stakeholder teams. • Configure and optimize workflows, request types, queues, SLAs, permissions, automations, and reporting to support effective HR service delivery, intake management, and operational visibility. • Serve as a primary technical partner to HR stakeholders by gathering requirements, evaluating tradeoffs, and translating business needs into scalable system configurations. • Catalogue HR policies, processes, and operational information in Confluence Cloud (Einstein) and build a structured, searchable HR Knowledge Base aligned to self-service and support workflows. • Enable HR self-service by integrating knowledge content with HR Service Delivery intake experiences to improve resolution efficiency and employee experience. • Provide operational support for the HR Service Desk, including ticket queue monitoring and execution of a regular quality assurance process to ensure adherence to service standards. • Deliver medium complexity HR technology enhancements end-to-end, including analysis, configuration, testing, and release support. • Develop and maintain technical documentation and user guidance to support adoption, consistency, and operational sustainability. • Analyze service and project data to identify trends, risks, and opportunities for automation, standardization, and continuous improvement. • Collaborate with HR Ops Engineering peers, IT, Security, and cross-functional partners to ensure solutions align with enterprise standards and data privacy requirements. • Own defined HR technology domains or workstreams (e.g., HR Service Desk, HR Knowledge Base).

Title: Client Technical Analyst - Expert - Remote Location: United States Remote Employees can work remotely Full-time Employee Status: Regular Role Type: Home Job Posting - Salary Range: $89,865 - $155,767 Department: Customer Service Flexible Time Off: 15 Days Schedule: Full Time Job Description: Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Experian is looking for a Client Technical Analyst, Expert. Reporting to the Director Production Support, you will support our main API/Member platform and subsequent services and systems. Provide excellent customer service and help resolve customer application issues. Our vision is for their people, data and technology to become a necessary part of every major consumer economy in the world. ECS is the industry leader in providing online credit education and identity protection tools to consumers. Our mission is to develop products that help keep people financially healthy. What you'll do - Research, and diagnose complex software issues raised by clients/members - Develop, and test SQL queries to aid in the investigation and analysis of issues - Examine error logs and database content to determine the cause of a problem - Document and implement workaround solutions wherever possible. - Document steps to reproduce for resolution with internal and external resources - Document processes procedures, and technical instructions for future reference and use by support teams - Create/manage production/staging support tickets Qualifications - Bachelor's Degree in Computer Science or related field - You have 3+ years of development or technical support experience - You are experienced with the development and support of sites using API and SDK integration - Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting - Experience implementing automation or self service technologies - Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting, Splunk, Data Dog, MuleSoft and Salesforce Additional Information Benefits/Perks - Competitive compensation package and bonus plan - Core benefits including full medical, dental, vision, and matching 401K - Flexible work environment, ability to work remotely, hybrid, or in-office - Flexible time off, including volunteer time off, vacation, sick, and 12 paid holidays Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Hybrid

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking a Sr. Support Engineer, SAP. This role is based in India. About Rimini Street, India, GCC. Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc). Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion. Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software. Position Summary The role of the Sr. Support Engineer, SAP ABAP is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients. The role of the Sr. Support Engineer SAP ABAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Essential Duties & Responsibilities - Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. - Work closely with customers on a daily basis to understand their needs, support business change and deliver consistently high-quality customer experience. - Provide remote-based functional support & training for your specialist SAP modules. - Support client customizations, sharing implementation and best practices advice. - Develop application break fixes for critical product defects. - Create scripts to identify, analyze and correct data issues. - Manage one or more key assigned accounts as a technical/functional advisor. - Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. - Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours. - Collaborate with team members in a virtual team environment to extend field experience to different client situations. - Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. Additional Duties & Responsibilities - Other job-related duties and responsibilities may be assigned from time to time. Experience - 15+ years relevant all-round SAP experience particularly with SAP ABAP. - Skilled in ABAP OO, ABAP new syntax >7.4 version - Experienced in ABAP performance analysis and tuning, Webservices, Odata, UI5, Fiori Apps troubleshooting, Fiori app deployment, ABAP RAP, CDS Views, ABAP on Hana. - Skills in client-facing Support. - A track record of successful roles in several SAP implementation or upgrade projects. - Deep working knowledge and understanding of supporting business processes. - Analytical, logical problem resolution skills. - SAP certification(s) preferred. - Knowledge of architecture, implementation, and key functionality. - Expertise with S/4 Hana including full life-cycle implementation experience, configuration, and administration of the application. - Knowledge of maintenance/patching mechanics and SAP architecture. - Demonstrable history solving complex problems across multiple modules. Skills - Must be able to speak, read and write English fluently. - Speak, read, and write another language fluently is desirable. - Excellent interpersonal, presentation and communication skills – verbal & written. - Superb trouble-shooting skills and tenacity in problem solving. - Passionate focus on customer support and the ability to build long term, successful working relationships with clients and colleagues. - Strong knowledge of key application functionality, tables, and relationships. - Deep knowledge of SAP customization/extension methodologies. - Attention to detail and the ability to learn quickly. - Extreme focus on client satisfaction. - Demonstrated ability to work independently and as part of a team. - Ability to work calmly and professionally in high pressure situations.. - Experience with ABAP Debug and Troubleshooting. - Nice to have: experience with SAP SWPM tool. Desired Qualifications - The best candidates will have extensive knowledge of multiple SAP modules across releases including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology. - Knowledge of SAP Industry Solutions would be an advantage. - Knowledge of any Country Specific Solutions would be an advantage. - A consulting background, while not mandatory, would be useful. - Experience with global implementations would be an advantage. Education - Bachelor Degree in Computer Science or related field or equivalent experience Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth - Nasdaq-listed under ticker symbol RMNI since October 2017 - Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies - Over 2,000 team members in 23 countries - US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.