Relativity

• Administer and own configuration of the Zuora platform, including Billing and Revenue/RevPro, to meet current business needs and support future growth • Translate business requirements into functional specifications and solution designs • Triage issues and identify required bug fixes for Zuora in partnership with third-party resources • Identify process gaps, recommend improvements, and act quickly to implement solutions • Participate in all stages of the SDLC, including QA and UAT, for Zuora-related changes and dependent system impacts • Collaborate closely with cross-functional stakeholders to drive alignment and successful outcomes • Ensure system configurations and processes meet audit and SOX compliance requirements

• Own and continuously improve endpoint management capabilities. • Implement and support endpoint security controls and hardening baselines. • Own endpoint provisioning workflows and zero-touch/low-touch deployment practices. • Function as a top-level escalation point for complex endpoint incidents. • Build and support automation to reduce repetitive manual work. • Create and support runbooks, operational playbooks, and high-quality documentation. • Collaborate across IT Operations and Security.

• Define and steward endpoint architecture patterns across management, security, deployment, and compliance. • Provide technical leadership across major endpoint roadmap initiatives. • Lead design and implementation of endpoint hardening and baseline configuration approaches. • Partner with Security using a shared delivery model. • Configure enforcement, remediations, reporting, and repeatable deployment pipelines. • Function as the final technical escalation point for complex endpoint incidents. • Own the endpoint engineering “source of truth” expectations.

• Provide technical support to a mix of technical and non-technical customers • Diagnose, troubleshoot, repair and debug complex software and/or networked systems • Create, resolve, and maintain tickets, while escalating tickets to other teams as necessary • Inform management of important issues regarding personnel, performance, customer perception, and project statuses • Maintain accurate records of all activities and interactions in Salesforce

Title: Senior Software Engineer Location: Illinois time type Full time Remote job requisition id 26-0205 Job Description: Posting Type Hybrid/Remote Job Overview WHO WE ARE Relativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth, and act on it with confidence. Our AI-powered, cloud platform, RelativityOne, transforms massive volumes of complex information into actionable insights for litigation, investigations, regulatory inquiries, data breach responses, and other high-stakes legal work where accuracy and trust are crucial. The world’s largest law firms, corporations, and government agencies rely on Relativity’s legal AI software to securely surface and manage the most relevant and impactful information in their matters. Beyond our commercial impact, we’re deeply committed to expanding access to technology for academic institutions through Relativity Academic and supporting pro bono legal work through Justice for Change. WHAT WE DO At Relativity, engineers don’t just write code. They shape how industries uncover critical insights, ensure compliance, and continuously evolve our platform using cloud-native architectures, AI capabilities, and modern developer tooling. Engineering is at the heart of how we deliver secure, reliable systems at scale. If you’re passionate about solving hard problems, designing for scale, and building tools that matter while working in a culture that values transparency, innovation, and shared success, Relativity offers the opportunity to make a measurable impact. Job Description and Requirements WHAT YOU’LL DO Build and Deliver - Design, develop, and operate secure, maintainable, and scalable cloud-native web applications using object-oriented principles, modern architecture, and cloud-native patterns. Lead by Example - Provide technical guidance and mentorship by driving design decisions, elevating engineering practices, and enabling delivery of reliable, high-quality software. Raise the Bar - Champion security, quality, observability, and DevOps workflows to ensure performance and reliability. Full-Stack Impact - Deliver solutions across front-end (modern JavaScript frameworks) and back-end (distributed, service-oriented systems). Leverage the Cloud - Use microservices, containers, and managed Azure services (.NET, Cosmos DB, SQL Server, App Services, Docker) to deliver scalable cloud platforms. Work Smarter with AI - Use AI-assisted and agentic coding to accelerate development while maintaining strong engineering rigor, including secure-by-design practices, test-first development, code review, and clear documentation of AI-generated changes. Foster Collaboration - Drive team success through pair programming, thoughtful code reviews, shared design sessions, and high-quality documentation. Mentor and Grow Talent - Coach engineers on secure coding, cloud-native design, and troubleshooting distributed systems using modern observability practices. WHAT WE’RE LOOKING FOR Required - U.S. citizen required; must be able to obtain and maintain a Public Trust clearance when required to support sensitive government-related projects. - 5+ years of professional experience building commercial-grade software and cloud-native applications. - Hands-on experience with Azure cloud services, Docker, .NET, JavaScript, React, Cosmos DB, and SQL Server. - Deep knowledge of object-oriented design, distributed services, and Microsoft Azure technologies. - Demonstrated ability to improve engineering velocity using AI-assisted coding tools while maintaining code quality, security, and test coverage. - Proven ability to deliver solutions in dynamic, fast-paced environments. - Excellent collaboration, communication, and problem-solving skills. - Bachelor’s degree in Computer Science or a related field, or equivalent practical experience. - Strong full-stack expertise across front-end, back-end, and cloud infrastructure tiers. WHY WE COULD BE A GREAT FIT Impactful Mission - Build technology that helps customers organize data, discover the truth, and act on it with confidence in high-stakes legal matters. Cloud-Native Engineering on Azure - Work hands-on with modern Azure services and cloud-native patterns to deliver scalable, secure, and highly available systems. Security and Reliability Focus - Help raise the bar on secure-by-design engineering, observability, and operational excellence for production systems. AI-Enabled Delivery - Use AI-assisted and agentic coding in a practical way to accelerate delivery while maintaining high standards for quality, security, and test coverage. Collaborative Culture - Partner closely with teammates through code reviews, pairing, shared design sessions, and mentorship to improve outcomes and team effectiveness. Compensation and Benefits - Eligible for total compensation including competitive base salary, annual performance bonus, and long-term incentives, plus Relativity’s broader benefits and time-off programs. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $126,000 and $190,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Automation, Data Analysis, Database Management, Network Architecture, Performance Optimizations, Problem Solving, Project Management, Software Development, System Designs, Technical Leadership

• Perform detailed reviews of customer contracts and order forms to determine appropriate revenue recognition treatment under ASC 606/ IFRS 15, including identification of performance obligations, allocation, and timing of revenue. • Apply ASC 606/ IFRS 15 guidance to complex SaaS arrangements, including subscription, usage‑based, and multi‑element contracts. • Execute monthly and quarterly revenue close activities, including revenue and deferred revenue reconciliations, journal entries and supporting schedules, flux and variance analysis. • Ensure accuracy and completeness of revenue‑related accounts, including deferred revenue, contract assets, and AR‑related balances. • Partner with Sales, Deal Desk, Legal, Billing, and Finance Operations to resolve revenue and billing issues as well as to clarify contract terms with accounting impact. • Participate in system enhancements, process improvements, and testing activities (including UAT) related to revenue accounting. • Identify opportunities to improve efficiency, controls, and scalability across revenue processes. • Support internal and external audits by preparing schedules, documentation, and responding to audit inquiries related to revenue. • Ensure adherence to internal controls and compliance with company accounting policies and U.S. GAAP. • Act as a senior team member by reviewing work, sharing best practices, and informally mentoring less‑experienced revenue accountants. • Contribute to continuous improvement of revenue accounting standards and documentation.

• Collaborate closely with other Financial Applications administrators, Salesforce admins, developers/engineers, and technical analysts to align on solution design, release readiness, and shared platform standards. • Contribute strategic input and participate in CPQ and pricing/packaging roadmap planning, including evaluating tradeoffs, identifying risks, and recommending scalable platform approaches. • Provide guidance and light mentorship to more junior administrators (within Financial Applications and the broader Salesforce admin team ), including peer reviews, best-practice coaching, and support for consistent configuration standards. • Alongside other CPQ Admins, lead CPQ solution design for new pricing initiatives, working with technical analysts to translate business requirements into scalable configurations. • Administer and enhance Salesforce CPQ (product catalog, bundles, pricing, renewals/amendments) including Advanced Approvals. • Build and maintain scalable products and pricing/packaging models that enable accurate quoting and a clean downstream order/billing experience. • Design and implement complex automation and calculations using Price Rules, Product Rules, Quote Calculator Plugin (QCP), and Flows to support subscription pricing, proration , discounting, and multi-year scenarios. • Design CPQ solutions with awareness of downstream systems and integrations (including Zuora), partnering with integration owners to ensure changes are compatible with existing quote-to-cash flows. • Alongside Technical Analysts, manage CPQ delivery lifecycle for project-based work: intake and requirements, solution design, documentation, build, unit testing, UAT coordination, deployment, and post-release support. • Support disciplined delivery practices including work intake and tracking (e.g. Jira), and reliable deployment processes for CPQ changes (e.g. using Prodly for metadata and data deployments where applicable). • Provide daily CPQ administration and internal user support (triage and resolve tickets), troubleshoot issues end-to-end, perform root-cause analysis, and address tech debt and platform health items. • Create and maintain CPQ documentation, communicating changes to various internal teams as needed. • Serve as a CPQ and quote-to-cash subject-matter expert, collaborating across Deal Desk, Sales Operations, Pricing, Finance, and Engineering to drive continuous improvement and scalable operating practices. • Ensure security and compliance: profiles/permission sets, field-level security, audit readiness, and adherence to data handling standards.

• Create Shared Value • Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. • Identify and record “Verified Outcomes” (wins) when ROI is confirmed by the account. • Plan and deliver Executive Business Reviews to align with account and Relativity leadership on achieved and targeted ROI. • Represent the customer’s voice back to Relativity, proactively utilizing “feedback loop” processes to foster a company-wide culture of customer success. • Regularly analyze customer usage and account health to reduce any renewal risk or product churn while identifying potential up-sell opportunities. • Mentor and support junior team members. • Innovate New Success Motions. • Work with Customer Success leadership teams to help build new offerings and playbooks. • Propose and create new repeatable playbooks to address newly identified ROI opportunities and utilization blockers. • Orchestrate Across Departments. Project manage complex plans, such as onboarding new products across geographies or enabling account success with non-standard use cases. • Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements.

Title: Lead Data Engineer Location: Illinois Job Description: Posting Type Hybrid Job Overview Relativity powers the world’s most critical legal, compliance, and investigative work. From corporate compliance to human rights, our platform must preserve trust in global investigations while handling petabytes of sensitive evidence. Our team builds the distributed data backbone that powers AI-assisted evidence analysis across billions of documents daily. We are at the forefront of Legal Data Intelligence, building technology that helps organizations Organize Data, Discover Truth, and Act on It. As a Lead Data Engineer, you are the technical leader for your team: hands-on, design focused, and accountable for elevating engineering quality. You’ll drive architectural decisions, guide how systems are built, and mentor others to deliver high-performance, cloud-native data systems. You will work across modern data tooling, including Databricks, Kafka, dbt, and Snowflake, to directly support some of the most mission critical legal processes worldwide. Job Description and Requirements What You’ll Do • Architect, build, and operate distributed data pipelines and services that process massive volumes of structured and unstructured data. • Design and deliver scalable, secure, and observable data integration and ETL solutions using dbt to ensure end-to-end data integrity and availability. • Partner with AI/ML engineers and data scientists to build data foundations that accelerate model training, experimentation, and production deployment. • Drive improvements in data quality, lineage, reliability, and SLAs, shaping engineering standards for your team. • Contribute reusable patterns, frameworks, and best practices that strengthen our Azure cloud-native data platform. What You’ll Bring • 6+ years of experience in data engineering, backend engineering, or data architecture with substantial work on distributed systems and cloud-first data platforms. • Deep understanding of data modeling, ETL/ELT design, and workflow orchestration. • Proven ability to lead technical decisions within a team—breaking down complex problems, defining trade-offs, and driving alignment. • Strong communication skills and the ability to explain complex data concepts to diverse audiences. • A commitment to building systems that create clarity and insight through data, not just moving data from point A to point B. Preferred Experience • Expertise with Databricks and/or Azure-based data architectures. • Background building systems that support ML workflows or AI-driven applications. • Experience leading modernization or migration of large-scale data platforms. • Strong understanding of observability and cost-optimization strategies for cloudbased data systems. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $150,000 and $224,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Documentations, Innovation, Leadership, Problem Solving, Process Improvements, Project Management, Quality Assurance (QA), Risk Management, Technical Knowledge, Troubleshooting

• Develop, refine, and maintain commission plans that align with evolving business priorities and sales strategies. • Partner with Sales Leadership, Finance, and HR to ensure compensation structures drive the right behaviors and support company goals. • Model plan scenarios, assess financial impact, and recommend creative solutions that balance motivation and cost. • Conduct regular reviews to evaluate plan effectiveness and propose improvements based on performance data and market trends. • Build and maintain scalable workflows, documentation, and controls to support audit-ready commission operations. • Troubleshoot discrepancies, manage exceptions, and resolve rep inquiries in a clear and timely manner. • Serve as the primary contact for commission-related questions across Sales, Finance, People, and Revenue Operations. • Facilitate training sessions, enablement materials, and rollout documentation for new or updated plans. • Influence stakeholders through strong storytelling, data insights, and thoughtful recommendations. • Identify process gaps and implement solutions to improve plan governance, analytical capabilities, and rep experience. • Stay current on industry best practices for sales compensation and bring forward creative, strategic ideas.