• Lead the design and delivery of secure, scalable IT solutions that align with business priorities in a remote, cloud-first environment. • Serve as the technical owner for MDM, IdP/IAM, and core productivity platforms, including Intune, Entra ID (Azure AD), Google Workspace, Slack, and Zoom. • Design, implement, and continuously improve endpoint and identity capabilities, including device management, compliance, SSO, conditional access, and role-based access controls. • Drive automation across MDM, identity, and SaaS administration using scripting (e.g., PowerShell, Python, Bash) and APIs to reduce manual effort, improve consistency, and minimize operational risk. • Partner with IT Operations and cross-functional teams to translate requirements into solution designs, rollout plans, and clear operational documentation. • Establish and maintain standards for configuration, monitoring, and change management across endpoint, identity, and SaaS platforms.

Role Description We are looking for a skilled Systems Operations Engineer to join one of our clients - a leading fintech company specializing in payment processing, as a full-time B2B contractor (remote, EU-based). - Operate and support scheduled system jobs and data integration processes - Monitor batch jobs, interfaces, and data pipelines to ensure reliable daily operations - Set up proactive monitoring, alerts, and health checks for operational issues - Investigate job failures, data conversion errors, and system inconsistencies - Perform incident analysis, escalation, and recovery in cooperation with internal teams - Document operational processes, runbooks, and monitoring standards Qualifications - Experience with job schedulers and automation tools (e.g. VisualCron, Control‑M, cron) - Strong SQL skills and experience working with relational databases - Familiarity with file‑based integrations (FTP/SFTP, CSV/XML/JSON processing) - Knowledge of log analysis, monitoring, and alerting tools - Solid understanding of production operations, incident handling, and root cause analysis Requirements - Type: Full-time, B2B, remote - Project Length: Long-term Hiring Process - 30–45 min Technical Interview with Softup - Technical Interview with the Client Interested? Apply now!

Role Description This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. The Systems Engineer II is responsible for all aspects related to the maintenance, repair and support of systems and storage products to ensure continued operation and functionality. This role will act in a technical support and consulting capacity to ensure quality services are provided to both internal and external clients. Additionally, the Systems Engineer II will serve as a mentor and leader for others in the organization and work to continually improve processes and practices. Responsibilities - Perform root cause analysis for infrastructure related outages - Acquire and maintain knowledge of current support policies and methods of support to provide accurate solutions to customers - Adhere to ticketing processes and documents issues appropriately and in a timely fashion - Focus on proactive tasks as they are the foundation for increased system performance and reduced reactive tasks - Follow ITIL concepts and procedures - Ensure compliance with Synoptek’s document security standards and policies - Remain quality conscious via phone and email with both technical and non-technical customers - Ensure compliance with the company’s code of business ethics, standards, and policies - Evaluate the issue to determine the problem and identify the source and possible solutions using critical thinking skills - Draw connections between various aspects of a problem, and propose viable solutions that have been tested - Use and contribute to resources such as the Knowledgebase in the Synoptek portal to aid in issue resolution and increase efficiency - Participate in the Systems on-call rotation Qualifications - Degree in technology or related field from an accredited college or university - In lieu of a Bachelor’s degree, 3 years of experience in the same or closely related field/occupation, may be counted towards 1 year of education - Microsoft role-based certification, VCP / EMCSA, SCSP, AWS, Azure or preferred - Customarily has at least 6 years technical experience - Customarily has at least 4 years systems engineer experience - Customarily has at least 2 year of mentorship experience - Customarily has at least 2 year of customer facing project management and client engagement experience - Experience supporting Active Directory, general server operating systems - Experience managing industry leading cloud provider platforms: Vcloud, Azure, AWS, Linux, preferred - Experience managing remote access solutions including Microsoft RDS, preferred - Experience providing recommendations for new server hardware to meet specific requirements, preferred - Experience troubleshooting SAN technologies, preferred - Experience working with vendors in an introductory support role, a plus Skills/Attributes - Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses - OwnIT: Shows integrity, innovation, and accountability in completing daily assignments - Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals - Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment - Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative - Comprehensive knowledge of managed services & multi-tenant support environments - Hands-on virtualization experience using VMware and/or Hyper-V - Conceptual knowledge of how application data flows over the network (firm foundation of OSI model) - Proven ability to isolate and diagnose problems with common Internet technologies: DNS, TCP/IP, SMTP, SNMP, HTTP, SSL - Knowledge of Patching process and tools (Servers) - Operate with integrity, follow through on commitments, maintain a can-do attitude and demonstrate courage under pressure - Comply with HR policies and meet general employment expectations Working Conditions We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment; final location is subject to business need. May be subject to time constraints and tight deadlines. May require occasional travel. EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Role Description Für den Einsatz im virtuellen Online-Live-Unterricht suchen wir Microsoft Certified Trainer (MCT) für mehrwöchige Schulungseinsätze im geförderten Bildungsbereich. - Unterrichten eines oder mehrerer der folgenden Themen: - Microsoft Cloudlösung Azure (AZ-900 und AZ-104) - Microsoft Certified: Azure AI Fundamentals (AI-900) - Microsoft Certified: Security, Compliance and Identity Fundamentals (SC-900) - Windows Server Hybrid Administrator Associate (AZ-800 und AZ-801) - Microsoft Teams Administrator: Microsoft 365 Workloads konfigurieren, bereitstellen und verwalten (MS-700) - Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) - Microsoft 365 Certified: Administrator Expert (MS-102) Qualifications - Microsoft Certified Trainer (m/w/x) mit entsprechenden aktuellen Zertifizierungen - Unterrichtserfahrung in der Erwachsenenbildung (Nachweis erforderlich), idealerweise im geförderten Bildungsbereich - Abgeschlossene Berufsausbildung in der IT oder abgeschlossenes IT-Studium - Spaß am Unterrichten und dem Unterstützen von Teilnehmenden bei ihrer Kompetenzentwicklung - Die Bereitschaft sich kontinuierlich weiterzubilden - Gute Englischkenntnisse Benefits - Möglichkeit zur langfristigen Zusammenarbeit - Frühzeitige Auftragsplanung - Professionelle Unterstützung bei fachlichen und methodisch-didaktischen Fragen - Bereitstellung von Unterrichtsunterlagen - Faire Honorare