Role Description This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. The Systems Engineer II is responsible for all aspects related to the maintenance, repair and support of systems and storage products to ensure continued operation and functionality. This role will act in a technical support and consulting capacity to ensure quality services are provided to both internal and external clients. Additionally, the Systems Engineer II will serve as a mentor and leader for others in the organization and work to continually improve processes and practices. Responsibilities - Perform root cause analysis for infrastructure related outages - Acquire and maintain knowledge of current support policies and methods of support to provide accurate solutions to customers - Adhere to ticketing processes and documents issues appropriately and in a timely fashion - Focus on proactive tasks as they are the foundation for increased system performance and reduced reactive tasks - Follow ITIL concepts and procedures - Ensure compliance with Synoptek’s document security standards and policies - Remain quality conscious via phone and email with both technical and non-technical customers - Ensure compliance with the company’s code of business ethics, standards, and policies - Evaluate the issue to determine the problem and identify the source and possible solutions using critical thinking skills - Draw connections between various aspects of a problem, and propose viable solutions that have been tested - Use and contribute to resources such as the Knowledgebase in the Synoptek portal to aid in issue resolution and increase efficiency - Participate in the Systems on-call rotation Qualifications - Degree in technology or related field from an accredited college or university - In lieu of a Bachelor’s degree, 3 years of experience in the same or closely related field/occupation, may be counted towards 1 year of education - Microsoft role-based certification, VCP / EMCSA, SCSP, AWS, Azure or preferred - Customarily has at least 6 years technical experience - Customarily has at least 4 years systems engineer experience - Customarily has at least 2 year of mentorship experience - Customarily has at least 2 year of customer facing project management and client engagement experience - Experience supporting Active Directory, general server operating systems - Experience managing industry leading cloud provider platforms: Vcloud, Azure, AWS, Linux, preferred - Experience managing remote access solutions including Microsoft RDS, preferred - Experience providing recommendations for new server hardware to meet specific requirements, preferred - Experience troubleshooting SAN technologies, preferred - Experience working with vendors in an introductory support role, a plus Skills/Attributes - Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses - OwnIT: Shows integrity, innovation, and accountability in completing daily assignments - Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals - Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment - Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative - Comprehensive knowledge of managed services & multi-tenant support environments - Hands-on virtualization experience using VMware and/or Hyper-V - Conceptual knowledge of how application data flows over the network (firm foundation of OSI model) - Proven ability to isolate and diagnose problems with common Internet technologies: DNS, TCP/IP, SMTP, SNMP, HTTP, SSL - Knowledge of Patching process and tools (Servers) - Operate with integrity, follow through on commitments, maintain a can-do attitude and demonstrate courage under pressure - Comply with HR policies and meet general employment expectations Working Conditions We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment; final location is subject to business need. May be subject to time constraints and tight deadlines. May require occasional travel. EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Role Description Für den Einsatz im virtuellen Online-Live-Unterricht suchen wir Microsoft Certified Trainer (MCT) für mehrwöchige Schulungseinsätze im geförderten Bildungsbereich. - Unterrichten eines oder mehrerer der folgenden Themen: - Microsoft Cloudlösung Azure (AZ-900 und AZ-104) - Microsoft Certified: Azure AI Fundamentals (AI-900) - Microsoft Certified: Security, Compliance and Identity Fundamentals (SC-900) - Windows Server Hybrid Administrator Associate (AZ-800 und AZ-801) - Microsoft Teams Administrator: Microsoft 365 Workloads konfigurieren, bereitstellen und verwalten (MS-700) - Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) - Microsoft 365 Certified: Administrator Expert (MS-102) Qualifications - Microsoft Certified Trainer (m/w/x) mit entsprechenden aktuellen Zertifizierungen - Unterrichtserfahrung in der Erwachsenenbildung (Nachweis erforderlich), idealerweise im geförderten Bildungsbereich - Abgeschlossene Berufsausbildung in der IT oder abgeschlossenes IT-Studium - Spaß am Unterrichten und dem Unterstützen von Teilnehmenden bei ihrer Kompetenzentwicklung - Die Bereitschaft sich kontinuierlich weiterzubilden - Gute Englischkenntnisse Benefits - Möglichkeit zur langfristigen Zusammenarbeit - Frühzeitige Auftragsplanung - Professionelle Unterstützung bei fachlichen und methodisch-didaktischen Fragen - Bereitstellung von Unterrichtsunterlagen - Faire Honorare

Role Description Für den freiberuflichen Einsatz oder in Festanstellung im geförderten Bildungsbereich suchen wir ab sofort Dozenten (m/w/x) für ein- oder mehrwöchigen Onlineunterricht in unseren IT-Weiterbildungen zum/zur Linux-Administrator:in und/oder unseren Umschulungen der Fachinformatiker:innen Systemintegration (FISI). - Unterricht folgender Kurse und Lernfelder: - Linux Essentials - LPIC-1 Linux Administrator:in (u.a. Prüfungsvorbereitung) - Lernfeld "Netzwerke und Dienste bereitstellen" - Lernfeld "Servicedienste bereitstellen und Administrationsaufgaben automatisieren" - Lernfeld „Betrieb und Sicherheit vernetzter Systeme gewährleisten“ Qualifications - Ausbildereignung IHK (AEVO) oder die Bereitschaft, diese zu erlangen - Unterrichtserfahrung in der Erwachsenenbildung, idealerweise im geförderten Bildungsbereich (Nachweis erforderlich) - Abgeschlossene(s) IT-Ausbildung/Informatikstudium oder vergleichbare Qualifikation - Idealerweise Erfahrung im Pflegen von Servern unter verschiedenen Linux-Distributionen - Kentnisse im Hardening von Servern und Netzwerken - Erfahrung mit Containern - Aktuelle LPIC-1 Zertifizierung (nicht älter als 5 Jahre) oder die Bereitschaft, diese abzulegen; weitere Linux-Zertifizierungen sind von Vorteil - Keine Scheu vor heterogenen Gruppen - Bereitschaft zur kontinuierlichen Weiterbildung Benefits - Frühzeitige Auftragsplanung und die Möglichkeit zur langfristigen Zusammenarbeit - Schulungsmöglichkeiten online und/oder in Präsenz - Faire Honorare - Unterrichtsinhalte und -unterlagen werden bereitgestellt - Unterstützung bei fachlichen sowie methodisch-didaktischen Fragen Company Description GFN – Empowering you - to empower others. Als einer der größten deutschen Bildungsanbieter im digitalen Bereich und Marktführer für IT-Umschulungen nehmen wir unsere gesellschaftliche Verantwortung ernst: - Seit fast 30 Jahren ermöglichen wir nicht nur berufliche Perspektiven, sondern begleiten unsere Teilnehmenden individuell mit Umschulungen, IT-Weiterbildungen und individuellen Coachings in einen zukunftssicheren Job. - Remote, digital und an Standorten in ganz Deutschland. - Es ist Zeit, dein Talent sichtbar zu machen: Du weißt, wie man Wissen teilt. - Bei uns begleitest du Menschen, die ihren beruflichen Weg neu definieren. - Du gibst ihnen das Selbstvertrauen, ihre Zukunft neu zu gestalten. - Bei GFN machst du damit einen echten Unterschied. - Gleichzeitig entdeckst du dein eigenes Potenzial und entwickelst dich weiter – für andere und für dich.

Role Description We are seeking an experienced Finance System Business Analyst to join a critical programme of work within a major UK energy company. The successful candidate will act as the key liaison between the finance department and the technical delivery teams. Your primary responsibility will be to analyse, define, and document business requirements for enhancing and integrating core finance systems. You will be instrumental in translating complex financial processes into functional specifications that drive technical development and ultimately improve the efficiency and accuracy of financial operations. Qualifications - Financial Accounting Principles: A strong understanding of financial accounting, including concepts like double-entry bookkeeping, debits and credits, and chart of accounts. - Financial Business Processes: Knowledge of finance business processes such as financial planning & analysis, treasury management, and accounts receivable. - Regulatory Compliance: Understanding of regulatory requirements applicable to the financial industry, such as GDPR. - Proven experience as a Business Analyst on finance system projects. - Strong, demonstrable understanding of core accounting and finance principles. - Expertise in requirements elicitation, analysis, and documentation. - Experience in process modelling (e.g., BPMN, UML, or flowcharts). - Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders. - A strong analytical and problem-solving mindset, with high attention to detail. Company Description AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or ‘Clubs’) building strong relationships with our partners, so that they are always prioritised by a team within close proximity. This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years. Join us - and help us fulfil our mission to close the world’s digital skills gap.