Synoptek

Role Description The Cloud & Infrastructure Solutions Architect is a senior-level individual contributor responsible for architecture, design governance, and technical delivery oversight across assigned customer environments. This role provides technical leadership for cloud infrastructure, on-premises platforms, networking, database infrastructure, backup, disaster recovery, and operational resilience initiatives. This position serves as a customer-facing technical advisor, partnering closely with customer stakeholders and internal leadership to define infrastructure strategies, architecture roadmaps, technical standards, and long-term operational objectives. The role is primarily focused on architecture leadership and governance and does not include direct people-management responsibility; however, the individual is expected to influence delivery teams, reinforce technical standards, and drive accountability for architecture alignment and implementation quality. The role reports to the Vice President of Technology Operations and collaborates extensively with cloud, infrastructure, network, database, development, security, and project delivery teams. Qualifications - Bachelor’s degree in information technology, Computer Science, Engineering, or a related field, or equivalent combination of education and relevant experience. - Customarily has at least 10+ years of experience designing and governing complex cloud, hybrid, and on-premises infrastructure environments. - Demonstrated experience providing architecture leadership, technical governance, stakeholder engagement, and resilience-focused infrastructure design. - Strong architecture experience with Microsoft Azure, including cloud infrastructure, networking, identity integration, security, backup, and disaster recovery. - Experience supporting multi-cloud environments utilizing AWS and Google Cloud Platform for targeted workloads and integrations. - Experience governing enterprise infrastructure environments that include virtualization platforms, compute infrastructure, storage solutions, networking technologies, backup platforms, and disaster recovery solutions. - Experience collaborating with infrastructure, development, database, networking, and security teams to support integrated technology delivery. - Experience working within managed services or enterprise IT operations environments is preferred. - Relevant industry certifications are beneficial, including Microsoft Azure Solutions Architect Expert, Azure Administrator, AWS Solutions Architect, VMware, Fortinet, backup, database, or disaster recovery certifications. Requirements - Lead architecture design and technical governance for cloud, hybrid, and on-premises infrastructure environments. - Define and maintain architecture standards, design principles, solution patterns, and technical governance processes. - Provide technical leadership and oversight across infrastructure initiatives to ensure alignment with approved architecture standards, resilience objectives, implementation timelines, and operational requirements. - Serve as a trusted technical advisor to customer stakeholders by translating complex technical concepts into practical business and operational recommendations. - Present infrastructure strategies, technical roadmaps, architectural recommendations, risks, dependencies, and resilience considerations to customer and internal leadership teams. - Lead architecture design activities for Microsoft Azure environments, including networking, identity integration, cloud security alignment, backup, disaster recovery, and cloud-native resilience solutions. - Provide architecture guidance for AWS and Google Cloud Platform environments supporting targeted workloads, integrations, and platform-specific requirements. - Govern architecture standards across on-premises infrastructure domains, including compute, virtualization, storage, networking, database infrastructure, backup platforms, and disaster recovery technologies. - Develop disaster recovery and operational resilience architecture strategies, including dependency mapping, recovery patterns, platform alignment, and resiliency planning. - Provide architecture direction for disaster recovery technologies and cloud-native recovery solutions while partnering with operational teams responsible for implementation and ongoing support. - Collaborate with development teams to evaluate infrastructure dependencies, deployment requirements, security needs, performance considerations, and environment strategies. - Review technical designs, implementation approaches, infrastructure changes, and architecture risks to ensure alignment with operational standards and long-term technology strategy. - Support architecture-related project coordination activities, including tracking technical decisions, dependencies, risks, and design approvals. - Partner with project managers, delivery leaders, and technical teams to support successful execution of infrastructure initiatives. - Mentor and guide infrastructure and cloud engineering teams through architecture reviews, knowledge sharing, and reinforcement of technical best practices. - Collaborate across cloud, infrastructure, network, database, security, operations, and development teams to ensure integrated and scalable solution delivery. - Evaluate technical solutions and provide recommendations that balance scalability, operational supportability, resilience, security, performance, and cost. - Identify technical debt, operational risks, resilience gaps, and architectural dependencies and communicate mitigation recommendations effectively. - Contribute to continuous improvement of architecture standards, documentation practices, implementation methodologies, and customer technology roadmaps. - Maintain awareness of emerging infrastructure, cloud, database, backup, and disaster recovery technologies and recommend practical improvements where appropriate. Benefits - Comprehensive benefits package, which may include medical, dental, and vision insurance. - Paid time off. - Retirement contributions, subject to plan terms and eligibility requirements. Working Conditions - Work is performed primarily in a remote environment with occasional travel required for customer meetings, workshops, planning sessions, architecture reviews, and other business-related activities. - May be required to work under tight deadlines and time-sensitive project constraints. Salary Range The anticipated base salary range for this role is $120,000–$150,000 per year. This range represents a good-faith estimate of the base compensation we expect to pay for this role at the time of hire. Actual base salary within this range will be determined based on job-related factors, including skills, level of experience, geographic work location, and any required licenses or certifications, in accordance with applicable law. FLSA Exempt EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Role Description This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. The Systems Engineer II is responsible for all aspects related to the maintenance, repair and support of systems and storage products to ensure continued operation and functionality. This role will act in a technical support and consulting capacity to ensure quality services are provided to both internal and external clients. Additionally, the Systems Engineer II will serve as a mentor and leader for others in the organization and work to continually improve processes and practices. Responsibilities - Perform root cause analysis for infrastructure related outages - Acquire and maintain knowledge of current support policies and methods of support to provide accurate solutions to customers - Adhere to ticketing processes and documents issues appropriately and in a timely fashion - Focus on proactive tasks as they are the foundation for increased system performance and reduced reactive tasks - Follow ITIL concepts and procedures - Ensure compliance with Synoptek’s document security standards and policies - Remain quality conscious via phone and email with both technical and non-technical customers - Ensure compliance with the company’s code of business ethics, standards, and policies - Evaluate the issue to determine the problem and identify the source and possible solutions using critical thinking skills - Draw connections between various aspects of a problem, and propose viable solutions that have been tested - Use and contribute to resources such as the Knowledgebase in the Synoptek portal to aid in issue resolution and increase efficiency - Participate in the Systems on-call rotation Qualifications - Degree in technology or related field from an accredited college or university - In lieu of a Bachelor’s degree, 3 years of experience in the same or closely related field/occupation, may be counted towards 1 year of education - Microsoft role-based certification, VCP / EMCSA, SCSP, AWS, Azure or preferred - Customarily has at least 6 years technical experience - Customarily has at least 4 years systems engineer experience - Customarily has at least 2 year of mentorship experience - Customarily has at least 2 year of customer facing project management and client engagement experience - Experience supporting Active Directory, general server operating systems - Experience managing industry leading cloud provider platforms: Vcloud, Azure, AWS, Linux, preferred - Experience managing remote access solutions including Microsoft RDS, preferred - Experience providing recommendations for new server hardware to meet specific requirements, preferred - Experience troubleshooting SAN technologies, preferred - Experience working with vendors in an introductory support role, a plus Skills/Attributes - Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses - OwnIT: Shows integrity, innovation, and accountability in completing daily assignments - Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals - Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment - Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative - Comprehensive knowledge of managed services & multi-tenant support environments - Hands-on virtualization experience using VMware and/or Hyper-V - Conceptual knowledge of how application data flows over the network (firm foundation of OSI model) - Proven ability to isolate and diagnose problems with common Internet technologies: DNS, TCP/IP, SMTP, SNMP, HTTP, SSL - Knowledge of Patching process and tools (Servers) - Operate with integrity, follow through on commitments, maintain a can-do attitude and demonstrate courage under pressure - Comply with HR policies and meet general employment expectations Working Conditions We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment; final location is subject to business need. May be subject to time constraints and tight deadlines. May require occasional travel. EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Responsibilities We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity. D365 Solution Architect – Field Service Position Overview This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. Synoptek is seeking a D365 Solution Architect with strong expertise in Microsoft Dynamics 365 Field Service to lead the design and delivery of scalable, end-to-end service management solutions. This role is responsible for defining architecture, guiding development teams, and ensuring successful implementation across medium to large-scale engagements. The architect will work closely with business stakeholders to translate requirements into optimized technical solutions while driving delivery excellence across the full project lifecycle. Duties and Responsibilities - Define end-to-end solution architecture for D365 Field Service implementations aligned to business requirements - Lead design and configuration of Field Service capabilities including work order management, scheduling, mobile enablement, and connected services - Collaborate with stakeholders to gather requirements and conduct solution design workshops - Provide technical leadership to onshore and offshore teams and ensure adherence to architecture standards - Drive integration design across D365 CE, ERP platforms, and third-party systems - Oversee application lifecycle management, including environment strategy, release planning, and deployment governance - Ensure solution scalability, performance, and security across high-volume environments - Support data migration, cutover planning, and go-live activities - Contribute to pre-sales activities including solution demonstrations and proposal development - Mentor and guide junior consultants and architects to build capability within the team Education - Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience Job-related Experience - Customarily has at least 10+ years of experience in Microsoft Dynamics 365 CE implementations - Minimum 5+ years of focused experience in D365 Field Service on medium-to-large-scale engagements - Proven experience delivering large-scale Field Service solutions (e.g., high-volume work orders or large field workforce environments) - Experience integrating D365 Field Service with ERP platforms such as D365 Finance & Operations or other enterprise systems - Demonstrated experience leading distributed delivery teams across onshore and offshore models - Experience in industries such as utilities, manufacturing, telecommunications, healthcare, or facilities management preferred - Pre-sales experience including solution demos and proposal development preferred Job-related Skills/Attributes - Synoptek core DNA behaviors: - Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses - OwnIT: Shows integrity, innovation, and accountability in completing daily assignments - Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals - Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment - Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative - Strong expertise in D365 Field Service including work orders, agreements, scheduling, and mobile solutions - Hands-on experience with Resource Scheduling Optimization (RSO) in complex environments - Working knowledge of D365 CE modules including Sales, Customer Service, and Omnichannel - Strong understanding of Dataverse architecture and data modeling best practices - Experience with Power Platform including Power Apps, Power Automate, and Power BI - Knowledge of Azure Integration Services such as Logic Apps, Azure Functions, and Service Bus - Familiarity with Azure IoT Hub and connected field service scenarios - Experience with data migration tools such as SSIS and KingswaySoft - Strong understanding of DevOps practices, including Azure DevOps and release management - Experience working in Agile/Scrum delivery environments - Strong stakeholder management, communication, and problem-solving skills - Ability to translate business requirements into scalable technical solutions Working Conditions We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment; final location is subject to business need. May be subject to time constraints and tight deadlines. May require occasional travel. Salary Range The following information is required by the Maryland Equal Pay Transparency Act and applies only to individuals working in the state of Maryland. The anticipated starting pay range for Annapolis, Maryland applicants for this role is $145,000-$185,000. Compensation is impacted by a number of factors including, but not limited to, skill set, level of experience, specific work locations and any potential licenses and certifications required for that role. EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. FLSA Exempt

Overview Synoptek We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity. Responsibilities Technical Consultant This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. The Technical Consultant is responsible for the Delivery of high-quality business and software application services Duties and Responsibilities - Configure Microsoft Dynamics AX/D365 to meet requirements - Work with the functional team to define and test customizations - This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice Qualifications Education - Bachelor’s degree in Computer Science or Information Technology from an accredited college or university - In lieu of a Bachelor’s degree, 3 years of experience in the same or closely related field/occupation, may be counted towards 1 year of education - Current Microsoft Dynamics 365 technical certification or the ability to obtain within 90 days of employment Experience - Customarily has at least 4 years of technical experience - Customarily has at least 4 technical consulting experience - Customarily has at least 4 years of customer facing project management and client engagement experience - Customarily has at least 4 years of AX/X++ development experience with in-depth knowledge of ERP platform in Microsoft Dynamics, web services, security, cloud, and infrastructure - Customarily has at least 3 year of mentorship experience Skills/Attributes - Synoptek core DNA behaviors: - Clarity:Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses - OwnIT: Shows integrity, innovation, and accountability in completing daily assignments - Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals - Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment - Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative - Has a proven track record of providing technical consultancy and delivering complex, full life-cycle implementation, upgrade, customization, performance optimization, integration, data migration, security, and support of D365/AX - Deep understanding of reporting features and Power BI in D365FO - Understanding of TFS/VSS version control - Knowledge of of AX 2009, AX 2012, DMF, EP and SSRS installation - Strong knowledge of coding standards and methodologies Working Conditions We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel. EEO STATEMENT We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Overview Position Overview At Synoptek, every role is an opportunity to make an impact — on our clients, our team, and the future of technology. As one of the fastest-growing Managed Services Providers in the industry, we invest in your growth and provide the support you need to thrive. Our culture blends high performance with genuine care, offering competitive benefits, professional development, and engaging team events. Here, your contributions drive real results, your ideas influence our direction, and your career path is yours to shape. The Channel Program Manager is responsible for developing and executing strategies to grow revenue through partnerships with third-party indirect channel partners such as value-added resellers, consultants, technology partners, and system integrators. This role will oversee Synoptek’s channel partner ecosystem, strengthen partner relationships, and drive indirect sales growth by aligning partner initiatives with our business goals. Duties and Responsibilities - Channel Program Strategy & Growth - Develop and implement a comprehensive channel partner strategy to expand sales and revenue. - Identify, recruit, onboard, and nurture high-value channel partners. - Partner Relationship Management - Serve as the primary liaison for channel partners, building strong, long-term relationships. - Facilitate regular executive and operational meetings to align on goals and share updates. - Enablement & Collaborative Selling - Create and deliver partner enablement programs, including training, co-marketing campaigns, and sales tools. - Ensure partners have access to current product information and sales resources. - Cross-Functional Coordination - Collaborate with internal teams – including sales, marketing, product, customer success, operations, and finance – to support partner initiatives and ensure smooth delivery of services sold through the channel. - Performance Monitoring & Optimization - Track and analyze partner performance metrics, such as sales figures, pipeline, and conversion rates. - Conduct regular business reviews with partners to identify opportunities for improvement. - Incentive Program & Compliance Management - Design and manage incentive structures, such as commissions, bonuses, and referral fees. - Oversee partner contracts, deal registration, and ensure compliance with policies and regulations. - Partner Program Development - Refine program framework, including partner tiers, benefits, and co-selling models, to remain competitive. - Monitor market trends to maintain a compelling value proposition for partners. - This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice Education - Bachelor’s degree in Business, Marketing, or related field (advanced degree a plus). Job-related Experience - Customarily has at least 5 years of experience in channel management, partner program management, or related roles. - Proven success in driving revenue through indirect channels within IT services, cloud, or technology solutions industries. - Strong understanding of MSP business models and priorities. - Experience with Technology Services Distributors (TSDs)/Master Agents such as Telarus, Avant, Intelisys, and AppSmart is preferred. Experience with Telarus is strongly preferred. Job-related Skills/Attributes - Synoptek core DNA behaviors: - Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses - OwnIT: Shows integrity, innovation, and accountability in completing daily assignments - Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals - Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment - Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative - Strategic thinker with strong analytical skills and the ability to use data to guide decision-making. - Exceptional communication, presentation, and relationship-building skills. - Self-motivated, results-driven, and adept at leading cross-functional initiatives. - Proficiency with CRM and Partner Relationship Management tools; familiarity with Excel, Power BI, and collaboration platforms. - Strong negotiation and contract management skills. Working Conditions At Synoptek, we believe exceptional results come from balance, purpose, and connection. Our environment is fast-moving but supportive, where curiosity is encouraged, ideas are welcomed, wins are celebrated, and innovation is a daily practice. By bringing together the right people, driving process innovation, and harnessing leading-edge technology, we create an environment where every employee can excel and have fun doing it. Work is performed in an office or remote environment as determined by business needs. This role may require occasional travel (10–20%) to meet with partners or attend industry events. Salary Range The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting base pay range for Denver, Colorado applicants for this role is $92,192-$108,100 with a median of $100,381. Actual compensation is impacted by a number of factors including, but not limited to, skill set, level of experience, specific work locations and any potential licenses and certifications required for that role. The following information is required by the California Equal Pay Transparency Act and applies only to individuals working in the state of California. The anticipated starting base pay range for Orange County, CA applicants for this role is $97,938 - $115,000 with a median of $106,637. Actual compensation is impacted by a number of factors including, but not limited to, skill set, level of experience, specific work locations and any potential licenses and certifications required for that role. EEO STATEMENT We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Responsibilities We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity. Position Overview This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. The Application Developer I is an entry-level role responsible for developing, testing, and maintaining applications under guidance. This role supports senior developers in delivering technical solutions, translating defined requirements into code, and ensuring application quality through established development practices. The position focuses on building foundational technical skills and contributing to project delivery within defined scope. Duties and Responsibilities - Develop, test, and maintain application components based on defined requirements - Write clean, efficient, and maintainable code following established standards - Assist in application design and development activities under supervision - Support development using technologies such as .NET, C#, or other relevant programming languages - Work with front-end or back-end frameworks such as Angular, React, or similar technologies as required - Assist in developing and consuming RESTful APIs and web services - Perform unit testing and support defect resolution activities - Collaborate with QA teams to identify and fix issues in a timely manner - Participate in Agile or waterfall project methodologies as required - Create and maintain basic technical documentation - Work closely with senior developers and cross-functional teams to deliver assigned tasks - Analyze assigned user requirements and contribute to solution development - Follow coding, testing, and deployment standards and best practices - Continuously develop technical skills and stay updated with emerging technologies Education - Bachelor’s degree in computer science or a related field from an accredited institution - In lieu of a degree, equivalent work experience may be considered on a 1:1 basis Job-related Experience - Customarily has at least 0 to 3 years of experience in application development - Exposure to .NET, C#, or similar programming languages preferred - Basic understanding of web technologies and REST APIs Job-related Skills/Attributes - Synoptek core DNA behaviors: - Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers’ language. Ability to field questions with concise, well-constructed responses - OwnIT: Shows integrity, innovation, and accountability in completing daily assignments - Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals - Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment - Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative - Basic understanding of object-oriented programming concepts - Familiarity with SQL and relational databases - Exposure to version control tools such as Git or Azure DevOps - Ability to understand and follow technical specifications - Problem-solving ability with guidance from senior team members - Willingness to learn and adapt in a fast-paced environment Working Conditions - Primarily operates in a professional office or remote environment - May require flexibility in working hours based on project needs FLSA Exempt EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Overview Synoptek We are seeking a highly skilled Senior Analyst, BI & Data Insights to join our growing team. In this critical role, you will play a key role in building and maintaining a best-in-class data platform that drives innovation and growth for our transportation and logistics business. You will leverage your expertise in end-to-end Azure data engineering, Snowflake, and a variety of data engineering tools to design, develop, and implement scalable data pipelines for ingesting, transforming, and loading (ETL/ELT) large datasets. You will partner closely with stakeholders across the organization to understand their needs and translate them into clear and concise data visualizations through Data engineering solution. Responsibilities Responsibilities: - Design and implement end-to-end data pipelines utilizing Azure services, including Data Factory, Databricks, Synapse Analytics, and Event Hubs, to ingest, process, and transform data from various sources (e.g., Oracle Mercury Gate, D365, NetSuite, telematics systems, sensors). - Leverage Kafka and StreamSets to ensure real-time data ingestion and low latency processing for critical operational insights. - Develop and maintain data models that optimize data storage, retrieval, and performance within Azure Data Lake Storage and Snowflake. - Write, optimize, and troubleshoot SQL queries within the Snowflake environment. - Collaborate with business stakeholders to understand data requirements and translate them into actionable data solutions. - Implement data governance best practices to ensure data quality, consistency, and compliance with industry regulations. - Monitor and optimize data pipelines for performance, scalability, and cost-effectiveness. - Develop and maintain data quality checks and data cleansing routines to ensure data integrity throughout the data lifecycle. - Develop reports and visualization using Tableau to communicate data insights effectively to technical and non-technical audiences. - Stay current with the latest advancements in Azure data services, data management practices, and transportation & logistics data solutions. Qualifications: - 4+ years of experience as a Data Engineer with a strong focus on Microsoft Azure data technologies. - Proven experience with data pipelines, data ingestion, transformation, and loading (ETL/ELT) processes. - In-depth knowledge of data architecture, data modeling, and data governance principles. - Proficiency in SQL Server, MySQL, PostgreSQL, and NoSQL databases (DynamoDB, MongoDB). - 2+ Years of experience with Snowflake data warehouse - Experience with Python for data manipulation and automation. - Expertise in cloud-based data warehousing solutions like Snowflake. - Working knowledge of data streaming technologies like Kafka and StreamSets. - Familiarity with data visualization tools (Tableau, Power BI, Qlik Sense) a plus. - Experience working in the transportation and logistics domain is highly preferred. - Excellent communication and collaboration skills to work effectively with cross-functional teams. - Strong analytical and problem-solving skills with a passion for data-driven solutions. Technical Skills: - Cloud Platforms: Azure, AWS, - Data warehouse: Snowflake - Data Engineering Tools: Kafka, StreamSets, Databricks, Spark - Data Management: ETL/ELT, Data Architecture, Data Modeling, Data Governance - Programming languages: Python, Java, or Scala. - Databases: SQL Server, MySQL, PostgreSQL, DynamoDB, MongoDB etc. Data visualization tools: Tableau, Power BI, Qliksense Qualifications Education - Bachelor’s degree in Computer Science, Information Technology or related field from an accredited college or university preferred - In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa Experience - Customarily has at least 1 year(s) of job-related experience - Familiarity with acquiring and managing data from various sources, including primary and secondary data sources. Skills/Attributes - Synoptek core DNA behaviors: - Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customer’s language. Ability to field questions with concise, well-constructed responses - OwnIT: Shows integrity, innovation, and accountability in completing daily assignments - Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals - Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment - Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative Working Conditions We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel. EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.