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Prometric provides test development and delivery solutions to ensure "professionals everywhere are qualified to practice in their careers." A pioneer in large-s
Client Relationship Manager
Location
United States
Posted
54 days ago
Salary
$70K - $80K / year
Seniority
Lead
Job Description
Client Relationship Manager
Prometric
Role Description The K-12 Client Relationship Manager serves as a dedicated client champion and trusted advisor, responsible for building strong, enduring partnerships that drive client satisfaction, retention, and long-term growth within the K-12 Prometric Pathways business. Acting as the voice of the client within K-12 Prometric Pathways, the Client Relationship Manager ensures alignment across teams, proactively manages the client experience, and identifies opportunities to strengthen value delivery. The primary measure of success in this role is the timely and successful completion of client renewals. This role develops deep relationships with key stakeholders, anticipates client needs, and orchestrates cross-functional resources to ensure service excellence. The Client Relationship Manager plays a central role in driving renewals, mitigating risk, and positioning Prometric as a strategic partner. Key Responsibilities - Client Renewals & Retention (Primary Focus) - Own the end‑to‑end renewal process for assigned K‑12 clients, ensuring contracts are renewed accurately and on time. - Partner with the K-12 leadership team to align on renewal timelines, value messaging, and growth opportunities. - Identify and surface expansion opportunities that emerge from ongoing client interactions and ensure proper internal coordination. - Monitor competitive activity and proactively position Prometric’s differentiated value. - Client Relationship Management - Serve as the primary advocate for assigned K-12 clients, ensuring their goals and priorities are clearly understood and represented internally. - Build and maintain strong, trust-based relationships with client stakeholders at multiple levels, including state, district, and school level accounts. - Establish a consistent cadence of engagement (business reviews, performance discussions, executive touchpoints) to strengthen partnership and increase renewal likelihood. - Proactively identify and address client concerns before they escalate, maintaining high satisfaction and loyalty. - Organizational Alignment & Service Delivery Oversight - Partner cross-functionally within K-12 Prometric Pathways and the greater company to ensure consistent, high-quality delivery. - Track and ensure fulfillment of contractual commitments, service‑level agreements (SLAs), and key deliverables. - Elevate client feedback and insights to inform continuous service improvement. - Client Management & Operational Excellence - Support forecasting and pipeline visibility in partnership with K-12 leadership. - Maintain accurate account documentation, renewal tracking, and opportunity management within Salesforce and related systems. - Provide structured updates and reporting to both clients and internal leadership. Qualifications - BA/BS degree or equivalent combination of education and professional experience. - 2 years of experience in a client‑facing, project coordination, program support, or customer service role. - Experience in K-12 environments and understanding of how K-12 instructional systems operate. - Willingness to ask questions, seek clarification, and engage constructively in conversations to ensure shared understanding. - Strong organizational skills with the ability to manage multiple accounts and competing priorities. - Exceptional written and verbal communication skills, with the ability to engage both operational and executive audiences. - Experience working with SLAs, contracts, and performance metrics. - Ability to navigate cross-functional environments and influence without direct authority. - Occasional travel (less than 30%). Preferred Qualifications - 3 years of experience in client success, account management, customer advocacy, or relationship management roles managing complex service solutions or comparable experience. - Demonstrated success building long-term client relationships with school district executives and driving renewals. - Proficiency with CRM systems (e.g., Salesforce). Benefits
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Role Description Manages dispatch operations for dedicated accounts, ensuring freight assignments, tracking, and communication are handled consistently. Responsibilities - Coordinate loads for assigned accounts - Track shipment progress - Update dispatch systems - Communicate delivery updates - Maintain account-specific records - Monitor workflow consistency - Escalate service concerns Qualifications - Strong communication abilities - Computer proficiency - Detail-oriented - Organized and process-driven - Ability to manage multiple tasks - Experience is optional but may be beneficial Work Environment A structured logistics environment focused on dedicated account coordination and consistent workflow management. Communication Notice Candidates may receive application-related communications and updates. These messages are limited to hiring purposes and may be opted out of.
Responsable de Secteur – Ile de France
KNIPEXKNIPEX Quality - Made in Germany | Your Brand for Pliers | family-owned | since 1882
• Développement et accompagnement du réseau de distribution (50%). • Identifier et prospecter de nouveaux distributeurs pour élargir le réseau. • Accompagner les distributeurs existants dans l’élargissement des gammes, la promotion et la vente de nos produits. • Former les équipes des distributeurs sur les caractéristiques techniques et les avantages de nos outils. • Accompagner les actions commerciales et marketing pour dynamiser les ventes chez les distributeurs. • Assurer un suivi régulier des performances des distributeurs et proposer des axes d'amélioration. • Être le point de contact privilégié pour les distributeurs et garantir une relation de confiance. • Prescription auprès des utilisateurs ciblés (50%). • Identifier les utilisateurs finaux stratégiques (artisans, professionnels du bâtiment, industriels, etc.) et comprendre leurs besoins. • Présenter et démontrer les avantages techniques et pratiques de nos outils. • Organiser des démonstrations produits sur site ou lors d'événements professionnels. • Développer des relations de confiance avec les utilisateurs pour les fidéliser à nos produits. • Collaborer avec les équipes internes pour adapter l'offre aux besoins spécifiques des utilisateurs. • Participer à des salons, foires et événements pour promouvoir nos outils auprès des utilisateurs finaux.
