Fix Network

Role Description The Product Sales Manager will lead and manage the SRP and Novus Products business in the United States. This role includes overseeing both product lines in collaboration with our strategic partner and maintaining strong relationships with existing distributors. The Product Sales Manager will also promote the products to our franchise network and independent shops, and coordinate participation in trade shows and tabletop events at retailer locations. Additional responsibilities include building a robust pipeline of national, regional, and local prospects across the automotive, marine, and related retail sectors, as well as contributing to the development of new products. Responsible for all aspects of the sales of the SRP and Novus Products lines. These responsibilities include: - Marketing - Market Analysis - Customer support - Prospecting - Technical assistance - Account management - Sales forecasting - Budgeting - Strategic planning - Credit and collections Key Responsibilities: - Promote and sell the SRP and Novus product lines and negotiate agreements, contracts, pricing, and promotional strategies. - Develop new business opportunities in different segments. - Achieve and exceed sales targets, revenue growth, and customer adoption goals. - Serve as the primary point of contact for strategic partners and customers. - Develop and maintain strong business relationships with key decision-makers. - Deliver product demonstrations, training sessions, and technical support to customers. - Educate customers on product performance, safety standards, and application best practices. - Identify trends, customer needs, and competitive activity in the automotive retail environment. - Provide insights and recommendations to management on pricing, positioning, and promotional strategies. - Assist marketing in the development of sales tools, technical materials, and customer programs. - Work closely with the sales, marketing, supply chain, and customer service teams to ensure consistent execution of account plans. - Track and report on sales performance, pipeline development, and customer feedback. - Participate in trade shows, industry events, and regional meetings as required. Qualifications - Bachelor’s degree in business, Sales, Marketing, or related field (or equivalent experience). - 10+ years of sales experience. - Proven track record of meeting/exceeding sales goals and growing accounts. - Ability to travel regularly to customer sites (up to 50–60%). - Advanced proficiency in Microsoft Excel, PowerPoint, and OneNote. - Strong presentation and communication skills, with the ability to effectively convey information to internal and external stakeholders. - Excellent numerical and analytical skills, with a high level of accuracy and attention to detail. - Ability to perform margin analysis, profitability calculations, pricing evaluations, and financial assessments. - Comfortable working with data, preparing reports, and translating insights into actionable business recommendations. - Customer-focused with strong relationship-building skills. - Technical aptitude with the ability to explain and demonstrate product performance. - Results-driven, self-motivated, and proactive. - Collaborative team player who thrives in a fast-paced environment.

Role Description The role of the National Key Account Manager (KAM) is the critical link between the Strategic Insurance Partner/Client and the Fix Network (FN). Fundamental to this role is anticipating and understanding the customer needs, and liaising and advocating within FN to manage and deliver on expectations that would satisfy those needs, at reasonable economic cost to FN. The KAM will be responsible for working with a specific Strategic Insurance Partner and be the lead point of contact for all key client matters, anticipate the partner’s needs, work within the company to ensure deadlines for the partner are met, and help the partner succeed. The successful KAM should be able to analyze data and sales statistics and improve business and marketing strategies. Core Competencies - Adaptability - Analytical - Customer Focus - Communication - Decision Making - Negotiation - Networking and Relationship Building - Problem Solving - Results Orientation - Strategic Thinking - Team Work - Results-oriented Job Duties - Development with Strategic Insurance Partner of a MAP (Mutual Action Plan) process which enables the performance objectives of both the Strategic Insurance Partner and FN. This plan should include: - Annual Volume targets - Regional plans - Organizational development objectives - Training and learning objectives - KPI scorecards & performance targets - Rebate reconciliation - Team coordinate - Market prioritization - Strategic event planning - Develop and build relationships with the Strategic Insurance Partner’s leadership team, regional vendor management, market adjusters. - Develop 3 X 3 relationship management plan involving key team members at FN (Operations, Marketing and development team) to secure solid long-term connections with the Strategic Insurance Partner. - Develop and deliver sales presentations in a professional and effective manner by: - Making regular sales calls to develop relationships - Acting to close deals and finalize contracts - Meeting established KPIs - Scorecards & performances management, volume target review, Mutual action plan review & Update. - Work with Strategic Insurance Partner to identify market gaps & opportunities based on volume versus actual market shares and present monthly/quarterly updates to RVPs to help identify potential growth market opportunities. - Coordinate and facilitate monthly, quarterly strategic review meetings between the Strategic Insurance partner & Fix Network. - Market review & Analysis - Market Rate Benchmarking & Analysis - Consult with VP of Sales on new and existing initiatives regarding the Strategic Insurance Partner. - Responding to Requests for Proposals and/or presenting customized value-based proposals to our Strategic Insurance Partner. - Working with account management and customer service teams on retention initiatives. - Provide leadership that promotes interpersonal trust; encourages productivity and responsiveness for growth and department direction. - Develop networks and build partnerships with senior/executive management; collaborate with other departments; serve as a consultant to business partners; and find common ground among the diverse interests of employees and business partners. - Communicate with Senior Management on Sales initiative, strategies, direction of program, products, and services. - Guidelines updates on FN Hub through operation & communication to Strategic Insurance Partner. - Visible leadership within assigned shops to understand market trends and challenges. - Respond in a timely manner to the needs of the Strategic Insurance Partner while maintaining a high standard of quality. - Maintain confidentiality of records, files, and correspondences. - Strive to continually improve the services and products of the organization; evaluate the organization’s practices to identify ways to operate more effectively and efficiently and address underlying customer needs. - Identify and develop positive working relationships with internal and external customers that are built on trust and integrity. Manage difficult or emotional customer situations. - Maintain clear focus on customer satisfaction; act when needed to meet the expectation of the customer and solicit feedback to improve service. - As required, oversee the work of one or more employees indirectly based on market. - Other related duties as required. Qualifications - Bachelor’s degree in business administration or a related field will be considered an asset - Five to ten years’ experience of collision repair operations. Significant experience in managing key or complex accounts is mandatory. - High level of initiative, dependability, and self-motivation - Collision operations experience/knowledge - Insurance collision repair knowledge - Understanding of Insurance/repair facility KPIs - Proficient in Excel, Power Point, Word usage - Sales experience with demonstrated negotiation and marketing skills - Ability to use long term perspective, acts as a trusted advisor - Key attributes/behaviors for successful execution of the position are: - Customer value oriented - Effective communication with wide and diverse audiences - Professional demeanor - Composed - Entrepreneurial - Bilingual capability - Matrix /Relationships - Motivate/Influence - Leverage resources - Leader - Thinker / analytical ability - Perseverance - Passion - Challenges status quo Work Conditions - Travel is required for this role - Ability to attend and conduct presentations - The salary for this position starts at $105,000