Role Description We are looking for a highly experienced Senior ServiceNow Developer to design, build, and optimize scalable ServiceNow solutions across enterprise environments. This role requires deep platform expertise, strong engineering discipline, and the ability to work closely with architects, product owners, and stakeholders to deliver high-quality outcomes. As a senior contributor, you will not only develop solutions but also mentor other developers, enforce best practices, and help shape platform standards and governance. - Lead the development and configuration of ServiceNow solutions aligned with enterprise architecture and platform standards - Translate business requirements into technical designs, implementation plans, and high-quality deliverables - Develop advanced ServiceNow components including: - Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions - Flow Designer / IntegrationHub workflows - ACLs and security configurations - Custom applications (App Engine) and scoped development - Build and maintain integrations using REST/SOAP APIs, MID Server, and external authentication mechanisms - Ensure performance, scalability, maintainability, and compliance across ServiceNow implementations - Provide technical leadership in sprint delivery, backlog refinement, and solution reviews - Mentor junior developers and contribute to knowledge sharing and development standards - Support production releases, troubleshoot complex issues, and provide root cause analysis - Maintain high-quality documentation for solutions, configurations, and technical decisions Qualifications - 5+ years of hands-on ServiceNow development experience in complex environments - Strong ServiceNow platform expertise, including best practices for: - ITSM (mandatory) - CMDB and CSDM principles - Workflow/Flow Designer - Service Portal / UI Builder (depending on scope) - Advanced JavaScript skills and solid understanding of ServiceNow scripting patterns - Experience in designing and implementing enterprise integrations (REST/SOAP, MID Server, data imports) - Strong understanding of ITIL processes and service management operating models - Experience in Agile delivery (Scrum), with proven ability to work in cross-functional teams - Strong communication skills in English (written and spoken) Requirements - ServiceNow certifications such as: - Certified System Administrator (CSA) - Certified Application Developer (CAD) - Certified Implementation Specialist (CIS) in one or more modules - Experience with ITOM (Discovery, Service Mapping, Event Management) - Experience with SecOps, GRC, HRSD, or CSM - Knowledge of ServiceNow Performance Analytics and reporting - Experience with DevOps, CI/CD, ATF (Automated Test Framework), and release automation - Work on international ServiceNow programs with enterprise-level complexity Benefits - Clear growth path into Lead Developer / Architect roles - Certification and learning support - Competitive compensation package - Flexible work model (project-dependent) - Collaborative, delivery-focused culture - Flexible work model, including remote work within Mexico for candidates already residing there.

• Diseñar la arquitectura de integración utilizando MID Server, IntegrationHub y Scripted REST para la ingesta de datos desde herramientas de monitoreo externo. • Configurar Event Management avanzado, incluyendo reglas de correlación, supresión y agrupación por topología de servicios. • Automatizar el ciclo de vida de ITSM y MIM mediante el uso de Flow Designer, Playbooks y Business Rules para la gestión de incidentes mayores. • Desarrollar componentes técnicos complejos como Script Includes modulares, Transform Maps y APIs personalizadas. • Asegurar la integridad del modelo de datos alineando el relacionamiento de CIs y servicios bajo el marco de trabajo CSDM. • Liderar pruebas de extremo a extremo (E2E) con payloads reales. • Implementar dashboards de observabilidad y analítica de desempeño para medir la eficacia de la supresión de alertas y la salud de las integraciones.

Role Description Repensemos a maneira como as pessoas trabalham e o desempenho das empresas, ao aproveitar o poder dos dados valiosos para a tomada de decisões, tecnologia inovadora e inteligência de máquina avançada. Em uma era em que as pessoas são essenciais para o sucesso, junte-se a uma equipe que prioriza a criatividade humana e promove uma força de trabalho onde a tecnologia eleva as pessoas (e não o contrário), liberando-as para um pensamento mais criativo e um trabalho estimulante. - Suportar aplicações desenvolvidas na plataforma ServiceNow, incluindo customizações em JavaScript. - Atuar em pequenos projetos e melhorias contínuas das soluções existentes. - Participar ativamente do time de Gerenciamento de Mudanças, apoiando implementações e validações. - Realizar a interlocução com clientes em incidentes críticos e mudanças de menor complexidade. - Garantir qualidade, estabilidade e comunicação eficaz durante todo o ciclo de atendimento. Qualifications - Utilização e consumo de APIs para integração entre sistemas. - Ensino Superior Completo. - Inglês intermediário, para interação com times globais (Índia e/ou Estados Unidos). - Conceitos de ITSM e processos operacionais. - Comunicação clara e colaboração em ambientes multiculturais. Benefits - Assistência Médica - 100% subsidiada pela empresa (titular e dependentes) - Assistência Odontológica - Vale Refeição ou Alimentação sem desconto - Seguro de vida - Previdência Privada - Gympass - Opção de compra de ações da empresa com desconto - Desconto Farmácia - Auxílio Creche - Parceria com escola de idiomas - Licença Maternidade e Paternidade Estendida - PPR - *Conforme política vigente Company Description A Accenture é uma empresa global de serviços profissionais líder em soluções para digital, nuvem e segurança. Ao combinar experiência incomparável e habilidades especializadas em mais de 40 setores, oferecemos serviços em Estratégia e Consultoria, Tecnologia, Operações, Industry X e a Accenture Song. - Mais de 738 mil pessoas, presentes em mais de 120 países. - Engajados em fazer inovação todos os dias e transformar o mundo em um lugar melhor para as pessoas.

Role Description Join Zillow as a Senior ServiceNow Developer and help shape the internal systems that power how work gets done. In this role, you’ll design and deliver scalable ServiceNow solutions, partner with cross-functional stakeholders to solve business problems, and influence engineering standards that improve employee productivity, platform reliability, and long-term maintainability across Zillow. - Lead the design, development, and delivery of scalable ServiceNow solutions that improve employee productivity and support Zillow’s internal business operations. - Serve as a senior technical expert for the ServiceNow platform by setting engineering standards, reviewing code, and mentoring teammates. - Design and support integrations between ServiceNow and other enterprise systems using REST and SOAP APIs. - Partner with product managers, business analysts, and stakeholders to translate business needs into technical solutions and guide tradeoff decisions. - Improve engineering practices through automation, testing, DevOps principles, and CI/CD approaches within the ServiceNow ecosystem. - Monitor platform performance and use analytics and reporting to identify trends, improve efficiency, and support system reliability. - Contribute to Agile planning, estimation, and delivery to help the team ship high-quality features on time. - Drive operational excellence by identifying root causes, reducing technical debt, and recommending scalable improvements across the platform. Qualifications - Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent practical experience. - Significant hands-on experience as a ServiceNow Developer in a senior or lead individual contributor capacity. - Strong knowledge of ServiceNow platform architecture, administration, and core capabilities, with experience across modules such as ITSM, HRSD, Integration Hub, and Virtual or AI Agents. - Deep technical expertise in JavaScript, Glide API, Script Includes, Business Rules, UI Policies, UI Actions, ACLs, and Flow Designer. - Experience building scoped applications, automating testing with ATF, and designing complex integrations using REST and SOAP APIs. - Understanding of ITIL processes and experience working in Agile or Scrum environments. - Ability to use data and platform insights, including Performance Analytics and Reporting, to improve system performance, reliability, and efficiency. - Strong communicator and problem solver who can work independently, manage multiple priorities, mentor others, and build effective partnerships across teams. Requirements - This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. - In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC, the standard base pay range for this role is $160,900.00 - $257,100.00 annually. - In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont, the standard base pay range for this role is $152,900.00 - $244,300.00 annually. - In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location. - Actual amounts will vary depending on experience, performance, and location. - Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Benefits - Competitive base salary. - Equity awards based on experience, performance, and location. Company Description At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing, and renting with greater ease and confidence. - Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025. - Included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture. - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.