• Develop and implement solutions using Oracle EBS to align with business requirements • Leverage expertise in the Oracle EBS Financial module to address customer needs effectively • Design and build customizations, extensions, and interfaces tailored to specific business needs • Integrate Oracle EBS with both legacy and modern systems • Work within the Agile framework throughout the Software Development Life Cycle (SDLC) • Troubleshoot and resolve software issues, including integration challenges • Document business processes, functional requirements, technical specifications, and deployment procedures • Conduct functional, unit, and integration testing while supporting user acceptance testing • Assess, apply, and manage patches and upgrades to the application

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Position Purpose: The Customer Service Representative (CSR) will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues, and increases overall trust and satisfaction in client’s products and services. Job Requirements: • Professionally handle a high volume of incoming calls • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above • Ability to utilize and navigate multiple systems simultaneously • Be dependable and meet all attendance requirements • Resolve customer issues via one call resolution guidelines and/or escalated process • Meet or exceed company and client performance metrics • Maintain a balance between company policy and client benefit in decision making • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers • Responsible for call disposition or compiling and generating reports as required • Ability to accept and embrace changes within the current business environment Qualifications: • 1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience • Stable work history • Professional appearance • Strong detail orientation and excellent communication/listening skills • Ability to pass all skill assessments including demonstrated experience with Microsoft applications • Bilingual (Spanish/English) skills a plus • Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens • Strong decision making and analytical abilities • Ability to identify customer needs and clearly articulate products and services • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime • Highly developed sense of integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Ability to type a minimum of 30 WPM • Be a team player If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

• Coach and develop at all levels to build their lean skills and become proficient lean practitioners • Guide leaders and teams in problem solving, operating rhythms, daily management, genba and hoshin kanri for engineering objectives • Drive lean-based practices that improve product safety and design quality • Partner with various stakeholders to establish standard work and visual management for safety risk identification • Lead the application of FLIGHT DECK principles to integrated design and build workflows • Enable value-stream thinking across design engineering, manufacturing engineering, supply chain engineering, and services engineering • Enhance capabilities in systems engineering • Promote model-based systems engineering (MBSE) and other digital enablers aligned with FLIGHT DECK • Deploy lean methods to product configuration management • Partner with Configuration Management, Program, and Supply Chain teams • Apply FLIGHT DECK to Research value streams to improve throughput, learning cycles, and impact on product roadmaps • Enable lean experimentation, learning cycles, and portfolio prioritization • Facilitate the integration of FLIGHT DECK into long-range technology and capability roadmaps • Capture and disseminate best practices in lean engineering, systems engineering, model-based development, and integrated design & build

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Company Name: Inovalon, Inc. Position Title: Senior Principal Software Engineer / Staff Software Engineer for Multiple Positions Salary: $222,287-$232,287/year Location: 4321 Collington Road (and Other U.S. Locations), Bowie, MD 20716 Summary of Duties: Architect, design, create, test, and ensure the quality of large scale or complex software for a major product or product line. Responsible for high level research and analysis related to software design and development. Use best software engineering practices to evolve system design. Participate in design and code reviews with other engineers. Responsible for assigned integration, testing and deployment tasks to manage the server fleet and complex computing systems to drive automation, improvement, and performance. Establish and maintain software configuration control and software development environments including program source control to ensure reliable backups and source code integrity. Design and refactoring through rapid prototyping and experimentation during research and refactor spikes. Write and maintain documentation to describe program development, logic, coding, testing, changes, and corrections. Write high quality, testable code that meets the Definition of Done. Strive to eliminate technical debt. Create automated unit, system and acceptance tests. Support the early and continuous validation of features and stories with Customers, Analysts and Inovalon' s customer facing teams to maximize the market value of the software delivered at each increment. Continuously evaluate software performance, identify performance degradation and opportunities to gain performance improvements valued by customers. Understand domain (Healthcare) and technical trends that will impact/drive the architecture. Qualifications: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Technology Management, Electronics and Communications Engineering, or related field of study, or foreign equivalent plus at least 6 years progressively responsible post-baccalaureate experience job offered or any IT-related roles/job titles. Applicants must have at least 6 years of experience with: (1) Unix management, computing platforms, and technologies involving virtualization, distribution, and high-performance computing; (2) C#, .NET platform, including NET Framework 4.6.1; (3) Angular JavaScript Frameworks; and (4) SOAP & RESTful Web Services; (5) ASP .NET Core 2.x; (6) Kafka; (7) Azure API Gateway; and (8) Pivotal Cloud Foundry (PCF). Telecommuting Available. This role is not available for sponsorship at this time. #LI-DNI Inovalon Offers a Competitive Salary and Benefits Package In addition to the base compensation, this position may be eligible for performance-based incentives. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more. Base Compensation Range $222,287—$232,287 USD This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions) If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles. By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. To review the legal requirements, including all labor law posters, please visit this link To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link