Everise

Role Description - Complete and pass Everise New Trainer Onboarding and Client Certification requirements. - Become a Master Certified Trainer through additional Client Certification. - Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures. - Deliver new hire or upskilling in virtual or brick and mortar facility. - Maintain a throughput rate of 85% graduates per training class. - Partner with Everise leadership in curriculum feedback and modification. Assist in developing associated supporting materials. - Ensure that all Champions are actively engaged in the training process through the planning and implementation of activities and use of camera. - Prepare lesson plans and course agenda for each training class, per client mandated training. - Conduct proficiency evaluations and certify Champions for the programs to which they are assigned. - In conjunction with Operations and Quality, work together in the continued development of Champions to reach optimal performance. - Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams. - Adherence and accountability of training standard operating procedures, processes and trainer scorecard. - While not actively training a class, the Trainer Level 2 will take phone calls, per an Operations schedule (8 hours per day), with passing Quality Evaluations scores (passing = line of business KPI target) to retain certification as a Trainer. - While not actively training a class, the Trainer Level 3 could move into a Supervisor role with Operations if hired into a Hybrid role. This change in job role could lead to a schedule change in Operations. Qualifications - A minimum of one year experience Training with Everise or other BPO or one year experience as a Supervisor with Everise or other BPO. - High School diploma or equivalent. College degree preferred. - Client Master Certified. - Insurance License required on all Licensed lines of business. - Ability to build rapport in an online virtual environment. - Excellent oral and written communication skills at all levels of the organization. - Demonstrated presentation and facilitation skills. - Proficiency in Microsoft Office applications including PowerPoint and Word. - Ability to work any shift x 7 days a week. - Ability to understand Standard Operating Procedures and when to ask for guidance. - Ability to adapt and implement changes on the fly. - Outgoing personality.

Role Description Works closely with the OTC Senior Manager. Leads the billing workflow and task assignments encompassing the end-to-end Everise billing process. - Ensure that all relevant data and reports are available in time to release final billings to customers. - Reviews all billing related reports for accuracy ensuring proper supporting documents and approvals are in place. - Liaises with various internal and external customers responding promptly to requests. - Assists in the resolution of billing disputes & discrepancies. - Maintain all customer account and reconciliation updated. - Prepare account reconciliations and ad-hoc management reports as requested. - Assists with month end closing and external/internal annual audits. - Obtains a thorough understanding of the financial reporting: AR and Revenue, and its impact on the overall GL structure and systems. - Assists with the implementation of internal controls within the OTC process which should be carried out properly and timely. - Assists OTC Senior Manager with special projects and process improvements as assigned. Qualifications - Must have knowledge of general accounting procedures specifically those related to OTC (Order to Cash) and Revenue. - Must be able to work accurately with frequent interruptions and ability to shift priorities when needed. - Must have ability to discern deliverables with urgency – meeting deadlines. - Must be self-motivated and adaptable to change. - Must be organized and pay attention to detail. - Must use discretion, maintain customer confidentiality. High level of integrity. - Strong interpersonal and communication skills for interacting with both external and internal stakeholders. - Strong analytical and problem-solving skills. - Strong computer and business solutions software skills (exposure in NetSuite is a plus). - Flexible to work on cyclical shift depending on work requirements and deliverables. Company Description Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. - Our dedication to our purpose and people is being recognized by our employees and the industry. - Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. - Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. - With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

• direct and oversee the Marketing department • design, implement, and monitor effective marketing strategies that align with business goals • develop analytical methods to assess the performance of marketing initiatives • use market research and customer insights to understand company, product, and competitor positioning • develop unique company and brand positioning in the market • develop strategic marketing plan for the company • track and document market and competitor developments • evolve annual marketing plan based on key corporate and product goals • collaborate closely with other teams including sales, product, and operations • prepare regular reports and presentations on marketing metrics • conduct market analysis to identify challenges and opportunities for growth • provide primary oversight of corporate website • develop collateral that equips sales teams with necessary content and tools

Role Description The Reports Analyst works individually and in a team environment to develop and maintain quality analyses and processes within Global Support Services and across cross-functional teams. Responsibilities of this position include: - Data Analysis - Process Improvement - Documentation Specific job requirements include: - Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity. - Work with management to define reporting and data requirements and produce timely internal or customer deliverables. - Create and distribute routine and/or ad-hoc reports in support of non-standard requirements. - Perform analysis to validate process compliance and provide trend/early-warning analysis. - Identify opportunities to improve processes and performances. - Partner with team members to build and maintain call scorecards to measure productivity and performance. - Document work instructions, process flows, and knowledge management materials to ensure accurate depiction of processes within the team and/or across Global Support Services. - Provide back-up support during periods of high-volume workflow. - Take on additional projects as assigned by manager. - Work both independently and in a cross-functional team environment. Qualifications - Work in US business hours. - Completed High school/Diploma/Vocational course. - At least 1-2 years of relevant reporting experience, preferably in BPO/Call Center industry. - Advanced Excel and Access skills. - Strong analytical, problem-solving, and mathematical skills with a detail-oriented mindset. - Excellent verbal and written English. - Team player as well as ability to work individually with minimum supervision. - Strong interpersonal skills to facilitate cross-functional interaction. Company Description Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. - 4.6/5 rating on Glassdoor. - Growing wall of Best Place to Work awards. - 13 centers around the world. - Robust work at home program. We believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

• Leads the design, development, execution, and governance of the organization’s Human Resource strategy. • Serves as a strategic partner to executive leadership, influencing organizational direction through a people and talent lens. • Translates enterprise business strategy into scalable HR strategies, frameworks, and operating plans. • Advises senior leadership on the people implications of long-term strategic initiatives. • Leads enterprise-wide talent acquisition strategies to ensure access to high-quality talent. • Designs and governs competitive compensation and benefits philosophies. • Champions enterprise diversity, equity, and inclusion strategies. • Leads workforce planning, talent management, and succession planning frameworks. • Drives organizational capability building through leadership development and learning strategies. • Benchmarks HR strategies, programs, and practices against global best practices. • Acts as a senior advisor on complex employee relations and organizational matters. • Oversees HR policies, governance frameworks, and systems to ensure operational excellence and compliance. • Leads the optimization of HR information systems and workforce analytics. • Ensures alignment and coordination of HR strategies across business units.

• Leads the region and/or teams according to the values, ethics and parameters outlined • Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network • Accountable for achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation and other success factors • Proactively supports development of client relationships and attend meetings & reviews as required • In partnership with the Directors, establish and maintain long – term relationships with client at a global strategic level • Identifies and implements process improvement for operational effectiveness, for client teams, based on client specific requirements whilst adhering to broader operational effectiveness goals, including technology requirements • Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region • Works closely with the Clients to assess any concerns on the planned program and associated business objectives • Conducts Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement • Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance)

Director Legal (Senior Counsel) Work from Home Alabama Work from Home Michigan Work from Home Louisiana Work from Home Nebraska Work from Home Missouri Work From Home Wisconsin Work from Home South Carolina Work From Home Delaware Work from Home Kentucky Work from Home Tennessee Work from Home Illinois Work From Home Virginia Work from Home Georgia Work From Home Minnesota Work from Home Iowa Work From Home Oregon Work from Home Washington Work From Home Mississippi Work from Home North Carolina Work from Home Wyoming Work From Home Arkansas Work from Home Indiana Work From Home Pennsylvania Work From Montana Work From Home Oklahoma Work From Home Utah Work From Home Texas Work from Home Rhode Island Work From Home Nevada Work from Home Colorado Work From Home Arizona Work From Home South Dakota Work From Home Idaho Work From Home Florida Work From Home Maryland Work from Home West Virginia Work from Home Ohio Work from Home New Mexico Work from Home New Hampshire Work from Home Kansas Work from Home Connecticut Work From Home California Work from Home Massachusetts Work From Home New Jersey Work from Home New York Full time R0034165 Company Overview Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! The Director, Legal is responsible for providing day-to-day legal support to Everise’s U.S. and global operations, with a primary focus on employment and labor law, litigation management, and commercial risk support. This role partners closely with HR, Operations, Finance, and business leaders to manage legal risk in a high-growth, multi-jurisdictional services environment and to deliver practical, business-oriented legal solutions. Job Requirements Employment & Labor Law - Serve as a legal advisor on U.S. and global employment matters, including hiring, discipline, performance management, terminations, and reductions in force - Ensure compliance with wage and hour laws (FLSA and state equivalents), ADA, PWFA, FMLA, and state/local leave laws, including accommodation processes - Advise on employee relations matters, including discrimination, retaliation, harassment, and workplace investigations - Provide guidance to HR and leadership on employee relations issues and corrective actions - Draft and review employment-related documentation, including offer letters, employment agreements, restrictive covenants, and separation agreements - Monitor changes in employment law and advise on impact to the business Litigation, Arbitration & Agency Matters - Support the management of employment and commercial litigation, including EEOC, DOL, and state agency claims - Partner with outside counsel on case strategy and management - Assist with preparation of legal documentation, including pleadings, discovery, and settlement agreements - Coordinate internal investigations, litigation holds, and document production Commercial & Client Support - Draft, review, and negotiate agreements, including MSAs, SOWs, NDAs, and vendor and services agreements - Advise on key contractual terms such as indemnification, limitation of liability, and risk allocation - Support client-related legal matters and escalations in coordination with Operations and Finance Compliance, Governance & Risk - Support compliance with employment, regulatory, and contractual obligations - Assist in the development and implementation of policies and procedures - Partner with cross-functional teams on risk mitigation initiatives - Support audits, regulatory inquiries, and internal reviews Business Partnership - Partner with business leaders to provide practical, solutions-oriented legal advice - Balance legal risk with operational objectives - Prepare clear and concise legal guidance and recommendations Knowledge Education & Licensure - Juris Doctor (JD) - Active license to practice law in at least one U.S. jurisdiction - Federal bar admission preferred Experience - 2 - 5 years of progressive legal experience - Strong background in employment and labor law (in-house and/or law firm) - Experience supporting employment litigation, arbitrations, and agency matters - Transactional experience, including drafting and negotiating agreements - Experience advising HR and business stakeholders - Prior in-house experience preferred - Experience supporting multi-state or global operations is a plus Compensation & Benefits: The anticipated base salary range for this remote position is between $120,000- $130,000. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include discretionary bonus and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

• End-to-end responsibility for designing and executing the strategic sales plan for securing new clients • This includes but is not limited to prospect targeting, engagement, proposal development, negotiation, closing, and post-closing participation in ongoing account management and optimization activities • Research and drive business expansion/collaboration opportunities for the customer care market; develop, in conjunction with senior management, the growth and market expansion plan • Prospect for customer care opportunities and identify niches that have strategic potential to maximize market reach • Identify and validate new industry verticals and market opportunities for customer care • Build a predictable pipeline of new business to generate repeatable and profitable revenues • Execute go-to market plans via targeted campaigns and other sales channels including advisors, influencers, conference attendance, industry events, etc. • Develop targeted presentations for specific audiences desiring to learn more about CGS services, and technology support services in general • Work closely with RFP team to ensure high quality of proposals. Submit and handle proposals with full ownership and accountability for the opportunity

• Complete and pass Everise New Trainer Onboarding and Client Certification requirements. • Become a Master Certified Trainer through additional Client Certification. • Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures. • Deliver new hire or upskilling in virtual or brick and mortar facility • Maintain a throughput rate of 85% graduates per training class • Partner with Everise leadership in curriculum feedback and modification. Assist in developing associated supporting materials. • Ensure that all Champions are actively engaged in the training process through the planning and implementation of activities and use of camera. • Prepare lesson plans and course agenda for each training class, per client mandated training. • Conduct proficiency evaluations and certify Champions for the programs to which they are assigned. • In conjunction with Operations and Quality, work together in the continued development of Champions to reach optimal performance. • Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams. • Adherence and accountability of training standard operating procedures, processes and trainer scorecard. • While not actively training a class, the Trainer Level 2 will take phone calls, per an Operations schedule (8 hours per day), with passing Quality Evaluations scores (passing = line of business KPI target) to retain certification as a Trainer. • While not actively training a class, the Trainer Level 3 could move into a Supervisor role with Operations if hired into a Hybrid role. This change in job role could lead to a schedule change in Operations.

• Ensure trainers are focused solely on the delivery of training (delivery, co-training, observing, training preparation, and training coaching • Set the example for what "Best in Class" training facilitation, content, and workshop development • Develop and grow a team of Frontline Trainers (virtual and onsite) • Maintain a high success rate of successful training graduates as demonstrated by high ratings on new hire evaluations and KPI performance • Audit use of Standard Operating procedures to ensure organizational success • Execute and validate trainer readiness, delivery, and training tools implementation • Conduct proficiency evaluations and certify trainees for the programs to which they are assigned • Understanding of contact center ramps and peaks. Ability to flex needed skills and priorities to meet fast paced environment. • Utilization of adult learning principles to build and iterate upon New Hire, Upskill and Ongoing training needs • Accountable for ensuring Trainers are completing all appropriate pre-season preparation and course work as defined by client training organization • Responsible for training adherence to curriculum, attendance to client sponsored training meetings, coordination of training related tasks, and training tracking for all client training procedures and reporting • Ensure trainers are focused solely on the delivery of training (delivery, co-training, observing, training preparation, and training coaching • Provide accurate reporting and records regarding training performance and day over day needs • Ensure team completes all payroll tasks daily and accurately • Work with Training Managers to identify implementation needs for standard operating procedures, Trainer development, day to day tasks • May be required to facilitate classes as needed