• Deliver technology services and solutions that achieve strategies and business goals including insights and analytics on the Pulse Service platform • Crafting and building secure, scalable solutions on the Salesforce.com (SFDC) Platform working with other Platform/Product Owners, Architects, and within the broader technology team to develop products aligned with standard methodologies • Support the development of the PSP Platform at Amgen • Stay abreast of the Salesforce roadmap and capabilities • Provide feedback to and develop standard methodologies • Optimize engineering or release processes • Collaborate with various teams such as program management, development teams, operations, customer service, sales, brand/marketing, legal, and safety, to lend clarification and support to requirements definition at all stages of the product life cycle • Recommend strategic technology solutions that align with patient services strategy and achieve the greatest business impact • Handle day to day development activities on the salesforce.com platform using Apex, Visual Force, Lightning Web Components and Aura • Support the creation of customizations and integrations required to solution delivery • Lead major projects as a solution architect and guide/mentor junior resources within the team • Model data structures aligning closely with health cloud and service cloud objects • Develop custom applications using APEX, JavaScript, Visual Force, AJAX, HTML, CSS • Apply standard methodologies and experience to build Salesforce.com applications • Understand Salesforce security and apply the Organization-Wide Default, sharing patterns, profiles or permissions to your applications • Communicate software and system designs using UML • Collaborate with team members to apply abstractions and service-orientation to foster scalability • Develop Test classes and automation to validate business logic and avoid production issues • Work closely with other developers in the team including business analyst, QA analyst and project managers • Research Salesforce.com capabilities as needed to suit business requirements, and provide a gap analysis • Develop estimates for projects • Experience with Amazon Web Services and/or Amazon Connect

• Join a team leading the next evolution of virtual care • Development, administration, and ongoing support of Salesforce Sales and Service Cloud • Partner with Sales, Operations, and Implementation teams to design and support Salesforce workflows for lead intake, qualification, routing, and pipeline progression • Support implementation order management processes, including handoffs from Closed-Won through fulfillment/implementation, status tracking, and exception handling using Salesforce objects, automation, and validations • Design, configure, and develop Salesforce Service Cloud solutions to support case management and escalation • Build and enhance functionality using Apex, Lightning Web Components, and Salesforce APIs • Write and maintain unit tests for Apex and regression scripts for Lightning components • Manage sandbox environments, change sets, and deployment workflows to maintain release hygiene • Support monitoring of Service Cloud KPIs, SLA compliance, and recurring issue trends to drive continuous improvement

• Participating in the full application life cycle: architecture, design, development, testing and deployment • Writing, testing, and deploying high-performance, reusable, and reliable Apex code • Creating and customizing Lightning Components to enhance the user interface • Designing data models and implementing Salesforce objects, including custom objects, fields, and relationships • Performance engineering Salesforce applications using code optimization techniques, modular development practices, lazy loading, query analysis and optimization, caching solutions, and asynchronous workflows • Contributing to options analyses, proof-of-concept implementations, and validations for proposed solutions • Identifying risks, manage change, and design cloud solutions that are efficient and scalable • Gathering technical requirements and understand user stories to translate dependencies to the technical delivery team • Working closely with designers and engineers to gather and implement product, front-end, and back-end requirements • Assist users with troubleshooting and resolving problems of the platform • Participating in Agile processes including daily standups, demos, retrospectives, and sprint planning • Documenting development processes, technical designs, and other relevant information to ensure team coverage and code maintainability • Staying up-to-date on Salesforce trends, releases, new features, and product roadmaps, including reviewing and signing off on product compatibility with upcoming releases • Setting and enforcing Salesforce best practices and coding standards that promote code reusability, maintainability, and performance • Implementing mature unit and integration testing to ensure systems work as intended • Leading cross-team collaborations and disseminating information through knowledge sharing sessions, communities of practice, etc. • Leading and enforcing an automation-first approach to reduce manual configurations within the Salesforce platform using custom Apex scripts, Robotic Process Automation, etc. • Strong proven analytical ability and ability to solve problems independently • Stay abreast of new features and updates of technology • Other duties as assigned

• Architect and evolve the global CI/CD framework for complex Salesforce deployments, driving advanced automation and self-service tooling for scale. • Lead cross-application release management across Salesforce, NetSuite, AWS, and other Business Systems, ensuring high-velocity delivery in an enterprise ecosystem. • Provide technical leadership in resolving systemic deployment challenges and architecting environment strategies including refreshes and data access governance. • Act as a technical liaison for Business Systems, Engineering, and Operations, having an understanding of roadmaps and how their dependencies and schedules align. • Provide deep technical support for releases, incident response, and major system upgrades. • Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.