• Respond to customer tickets within 15 minutes, diagnosing and resolving issues, and escalating complex cases as needed. • Utilize virtualization tools (e.g., VMware, Hyper-V) to ensure optimal performance and stability of virtual environments. • Maintain open communication by notifying team members when unavailable and collaborating to share insights and best practices. • Engage in continuous learning through platforms like Udemy and stay updated on industry trends and technologies. • Maintain a strong technical foundation in server administration, networking, and virtualization, including familiarity with Active Directory services, Virtual Machine Manager Console (VMMC), Hyper-Visor (Hyper-V), Failover Cluster Manager (FCM), Command prompt, Remote Desktop Connection Manager (RDCM), DNS Tools, and related protocols. • Provide professional and friendly customer service on scheduled calls, maintaining a positive demeanor. • Learn new techniques and technologies on the fly AND ask questions to enhance your skillset. • Work effectively in a team environment and contribute to a supportive team culture. • Participate within Help Desk on-call rotation and act as a point of contact for after-hours and weekend Help Desk Support team(s). • Calling customers via phone to help address their technical issues

Role Description This is a virtual role open to candidates working from Oregon or Washington. While the position is primarily virtual, there may be occasions when on-site work is required at a designated Legacy Health location. All new hires are required to travel to a Legacy Health office in Portland, Oregon prior to their start date to complete a new-hire health assessment and new-hire paperwork. Initial training and orientation may be conducted on-site before transitioning to the remote schedule. In this Applications Systems Analyst II role, you will: - Collaboratively work with users and IS peers to understand and capture business needs and develop requirements for small to medium applications. - Analyze and document application processes and functions. - Define design alternatives and recommendations and develop specifications, often in collaboration with business partners or vendors. - Build or configure systems. - Develop and execute test scripts to ensure software accuracy, completion, and validity. - Develop IS internal procedures and documentation. - Work with customers to troubleshoot and solve moderately complex problems and provide production support. - Communicate with customers regarding the status and completion of requests, in an agreed-upon, timely manner and/or in accordance with an applicable Service Level Agreement (SLA). - Document in the ITSM system to define standards. - Thoroughly and diligently follow change control processes, when applicable. - Follow IS-defined support model and expectations in communicating with customers. - Use Lean and ITIL principles to investigate and improve existing inter- or intra-team processes. Qualifications - Bachelor's degree preferred. Relevant experience may be substituted for educational requirements. - 2+ years of information technology experience in relevant healthcare or business area. - Experience in a healthcare setting, and/or in a relevant operational area for the position (i.e., Human Resources, Finance, Accounting, Revenue Cycle, etc.), and/or in an information technology role supporting a relevant operational area. - Knowledgeable about key concepts, current developments, and trends in information technology and information systems relevant to the position, including application configuration and system layers, system integration, and database fundamentals. - Demonstrated ability to perform systematic, thorough analysis and problem solving, and to initiate client problem resolution. - Understanding of system integration key concepts and technical protocols. - Demonstrated ability to establish, conceive and describe systems, designs, flow charts, schedules, and requirements. - Strong interpersonal skills that promote effective working relationships with a wide range of people, including peers. - Effective verbal and written communication skills. Requirements - Professional certifications may be required depending on the specific position, such as ITIL Certified, Microsoft Certified Professional, EHR Certification, HFMA. Benefits - To learn more about our employee benefits click here: Employee Benefits Company Description Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

Role Description Mit der Leidenschaft unserer Mitarbeiter, tragen wir zu einer nachhaltigen Zukunft bei, indem wir für unsere Kunden innovative Produkte im Bereich der Elektromobilität entwickeln. Samsung SDI Battery Systems zählt zu den führenden Unternehmen im Bereich Elektromobilität. Zusammen mit unseren Kunden in der Automobilindustrie entwickeln, testen und industrialisieren wir Lithium-Ionen Batteriesysteme für Hybrid- und Elektrofahrzeuge. Das Technologiezentrum von Samsung SDI Battery Systems befindet sich in Kalsdorf bei Graz. - Entwurf und Entwicklung der mechanischen-/ elektrischen-/ oder Kühlungskomponenten in Batteriesystemen vom Konzept bis zur Serienreife - Integration der Komponenten im Gesamt-Package - Koordination der internen Schnittstellen sowie der Schnittstellen zum Fahrzeug - Funktionelle Auslegung unter Beachtung von Kosten, Gewicht, Termin und Qualität - Abstimmung mit beteiligten internen Abteilungen bzw. auch Bauteillieferanten Qualifications - Abgeschlossene technische Schulausbildung HTL bzw. Studium im Bereich Maschinenbau, Elektrotechnik, Fahrzeugtechnik oder vergleichbar - Erfahrung mit Aluminium Druckguss - CAD Erfahrung, idealerweise mit CATIA V5 - Ausgeprägtes Interesse an Elektromobilität - Projekterfahrung in der Bauteilentwicklung von Vorteil - Erfahrung in der konstruktiven und funktionellen Auslegung von Bauteilen wünschenswert - Selbstständiges und eigenverantwortliches Handeln - Kommunikations- und Teamfähigkeit - Englisch in Wort und Schrift Benefits - In Bezug auf das österreichische Gleichbehandlungsgesetz, geben wir als Verhandlungsbasis den für diese Position vorgesehenen Jahresbruttobezug (Vollzeit/38,5h) an: EUR 49.000,-- - Selbstverständlich bieten wir eine marktübliche Überzahlung je nach relevanter Arbeitserfahrung und Qualifikation. - Unsere wichtigste Ressource? Unsere Angestellte. Dies honorieren wir mit einer Vielzahl von Vorteilen. - Moderne Arbeitsumgebung in einem europäischen Technologiezentrum für Batterieentwicklung und -tests - Mitreden und anders denken. In einem Team, das die Zukunft lebt.

• Solicit and refine business requirements from GTM and Post-Sales leads, converting high-level "asks" into robust, product-style user stories and technical specs. • Act as the primary execution partner to the GTM Systems team. You will ensure their roadmap is populated with well-vetted, prioritized initiatives and help drive those projects through the Kanban lifecycle. • Proactively identify "friction points" in the lead-to-cash journey. You don't just wait for a request; you look for system gaps that hinder our ability to scale and propose solutions that align with the broader vision. • Lead the discovery process for new features, partner with technical experts to identify solutions for Salesforce, integrated applications, and our core product to ensure a frictionless customer experience. • Own the delivery cycle from initial concept through UAT and rollout. You are the gatekeeper of quality, ensuring that what is built actually solves the business problem and delivers the intended value. • While Salesforce is a primary application focus for this role, you will ensure data integrity and process efficiency across all touchpoints, particularly where GTM systems intersect. • Maintain high-quality project artifacts and documentation, ensuring that our internal systems evolution is transparent and well-communicated to the organization.