At Sunrise Banks we are committed to a culture of trust and transparency that welcomes all. POSITION SUMMARY The Product Owner – Digital Operations is responsible for leading the evolution of the bank’s digital channels by translating vendor capabilities, customer needs, and operational requirements into actionable enhancements. This role researches digital banking trends, prioritizes features, manages the digital roadmap, and ensures the organization is prepared for smooth delivery of new capabilities. The Product Owner acts as a primary liaison between vendors, internal teams, and customer-facing business lines to deliver exceptional digital experiences and operational readiness. Engage with vendors, in coordination with Digital Operations leadership, to understand upcoming capabilities and evaluate their relevance. While the Product Owner may lead aspects of vendor communication, strategic direction and key discussions may also be conducted by Digital Operations leadership. The Product Owner will serve as the primary Sunrise representative on recurring monthly vendor calls (e.g., Q2, Urban FT), leading discussions, driving follow-ups, and ensuring actionable outcomes, collaborating with the Director of Digital Operations and other business line leaders as appropriate. SUPERVISORY RESPONSIBILITIES N/A COMPETENCIES Sunrise Core Values Adaptability Communication Compliance Dependability & Flexibility Initiative Integrity Judgement Organizational Skills Productivity Professionalism Quality Service Teamwork Technical /PC Skills Work Quality EDUCATION & EXPERIENCE High school diploma or GED required; Bachelor's degree in a business‑related field or equivalent experience preferred. Minimum of five (5) years of experience in banking, prepaid, or financial operations. Experience with Q2ebanking is beneficial. Strong analytical skills and attention to detail. Experience managing projects, releases, or cross‑functional initiatives. Ability to clearly present information to employees and leadership. High proficiency with Microsoft applications. Experience in product improvement, innovation, or digital product management preferred. COMPENSATION AND BENEFITS Annual salary range DOQ:  $48,747 - $69,638 - $90,530 Eligible benefits:  Medical, dental, vision, life, AD&D, STD, LTD, Pet insurance; FSA, PPL, PTO, PVTO, 401k w/match and more.  Details at www.sunrisebanks.com Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Work with customers and their proxies (our Customer Success and go-to-market teams) to identify needs and translate them into requirements for your product areas. • Define and maintain the roadmap and backlogs for your ownership areas, balancing immediate customer needs with longer-term product goals. • Partner with the engineering team and engage in technical discussions on architectural decisions, model evaluations, system design, and the feasibility of ML/AI capabilities to ensure solutions are scalable, reliable, and secure. • Collaborate with the Professional Services team to implement playbooks and best practices for customer deployments in your product ownership areas in order to scale.

• Collaborate with stakeholders to gather and document capability needs, user stories, and acceptance criteria • Define and communicate product and feature vision • Create, prioritize, and maintain product roadmap(s) • Work closely with the business teams, Scrum Master(s) and development team(s) • Find opportunities to improve the product / platform / system and development process • Oversee the day-to-day management of technology platforms • Manage relationships with product / platform / system vendors • Oversee the management and operation of specific IT systems • Maintain detailed documentation of service processes, SLAs, and improvement initiatives • Analyze product performance data, customer behavior, and market trends • Conduct market research and competitive analysis to identify opportunities • Analyze customer feedback and support data.

• Responsible for analyzing requests together with leadership and/or clients, acting consultatively and defining the solution for the project scope while considering the available technical possibilities. • Contribute to planning the structure of projects and products to clarify the activities assigned to them, sharing ideas or proposing actions that enable the completion of the project or product. • Responsible for preparing Functional Specifications for projects and products. • Responsible for mapping and creating/updating product documentation (mind maps, functional documents, and manuals) for products developed by i4pro and deployed at client sites. • Act as Product Owner with the development team for the module/projects. • Responsible for creating and maintaining demonstration environments. • Responsible for preparing and delivering product presentations to clients. • Responsible for technically overseeing the activities of validators/testers. • Responsible for detailing business requirements for developers. • Serve as a backup for leadership in triaging and analyzing open project tickets. • Monitor configuration/parameterization and support product deployments at client sites. • Follow and apply the company’s established specification and quality standards (governance). • Deliver internal and/or external technical training. • Promote i4pro and Agile culture, exemplifying ethical values and influencing a collaborative mindset through participation in Agile ceremonies.