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At Sunrise Banks, our success relies on the success of the communities we serve. We believe that where you bank matters. That’s why it’s our mission to be the most innovative bank empowering financial wellness. As a socially responsible bank, we offer financial products that aim to better the lives of our clients in Minnesota, South Dakota, and beyond. Since 1986, we have been committed to working with the communities we serve using innovative tools and resources that provide opportunities to gain stability, build generational wealth or start a business. Sunrise Banks was founded by David Reiling, a social entrepreneur and innovator on the cutting edge of fintech and financial wellness. He strives to forge meaningful partnerships that drive sustainable economic growth. The bank, driven by David’s vision, focuses on positive community engagement and partners with like-minded companies to extend its mission nationally and around the world. Our membership and certifications are one way we demonstrate our ethical banking standards. Our mission is embedded in the products we offer and the services our customers receive. We provide innovative services throughout our core banking and fintech offerings. These certifications and memberships show our commitment to values-based banking: • Certified B Corporation • Certified Community Development Financial Institution • Member of the Global Alliance for Banking on Values Member FDIC | Equal Housing Lender | Equal Opportunity Provider | NMLS # 640909 | AA/EOE
PRODUCT OWNER - DIGITAL OPS
Location
Minnesota + 1 moreAll locations: Minnesota | South Dakota
Posted
105 days ago
Salary
$48.7K - $90.5K / year
Seniority
Senior
Job Description
PRODUCT OWNER - DIGITAL OPS
Sunrise Banks
At Sunrise Banks we are committed to a culture of trust and transparency that welcomes all. POSITION SUMMARY The Product Owner – Digital Operations is responsible for leading the evolution of the bank’s digital channels by translating vendor capabilities, customer needs, and operational requirements into actionable enhancements. This role researches digital banking trends, prioritizes features, manages the digital roadmap, and ensures the organization is prepared for smooth delivery of new capabilities. The Product Owner acts as a primary liaison between vendors, internal teams, and customer-facing business lines to deliver exceptional digital experiences and operational readiness. Engage with vendors, in coordination with Digital Operations leadership, to understand upcoming capabilities and evaluate their relevance. While the Product Owner may lead aspects of vendor communication, strategic direction and key discussions may also be conducted by Digital Operations leadership. The Product Owner will serve as the primary Sunrise representative on recurring monthly vendor calls (e.g., Q2, Urban FT), leading discussions, driving follow-ups, and ensuring actionable outcomes, collaborating with the Director of Digital Operations and other business line leaders as appropriate. SUPERVISORY RESPONSIBILITIES N/A COMPETENCIES Sunrise Core Values Adaptability Communication Compliance Dependability & Flexibility Initiative Integrity Judgement Organizational Skills Productivity Professionalism Quality Service Teamwork Technical /PC Skills Work Quality EDUCATION & EXPERIENCE High school diploma or GED required; Bachelor's degree in a business‑related field or equivalent experience preferred. Minimum of five (5) years of experience in banking, prepaid, or financial operations. Experience with Q2ebanking is beneficial. Strong analytical skills and attention to detail. Experience managing projects, releases, or cross‑functional initiatives. Ability to clearly present information to employees and leadership. High proficiency with Microsoft applications. Experience in product improvement, innovation, or digital product management preferred. COMPENSATION AND BENEFITS Annual salary range DOQ: $48,747 - $69,638 - $90,530 Eligible benefits: Medical, dental, vision, life, AD&D, STD, LTD, Pet insurance; FSA, PPL, PTO, PVTO, 401k w/match and more. Details at www.sunrisebanks.com Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Requirements
- ESSENTIAL FUNCTIONS
- Research and evaluate new digital banking features from vendors; develop business cases and make recommendations for roadmap inclusion.
- Own and manage the digital banking roadmap, including release planning, test coordination, readiness preparation, and deployment execution.
- Lead monthly operational and roadmap-focused calls with key digital banking vendors (e.g., Q2, Urban FT), serving as the primary Sunrise representative and ensuring structured follow-up and execution of action items.
- Engage collaboratively with Digital Operations leadership on vendor strategy, with leadership participating in calls as needed to provide strategic direction.
- Create and execute test plans, coordinate cross‑departmental testing, document results, and provide go/no‑go recommendations.
- Collaborate with internal stakeholders and marketing to ensure clear communication of planned changes, benefits, and impacts to customers and employees.
- Actively build and maintain strong vendor relationships; represent the bank in user groups and peer institution networks.
- Ensure digital channels comply with security standards, regulatory expectations, and internal controls.
- Maintain documented issues, enhancement requests, and vendor tickets; ensure timely follow‑up and resolution.
- Support marketing initiatives that drive digital channel adoption and customer satisfaction.
- Serve as a cross‑trained backup to other Digital Operations team members as needed.
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