• Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity • Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams • Support on integrations with new publishers and partners, which may involve specific nuance and debugging of Javascript & HTML • Analyzing granular measurement based data to help improve upon our tracker development and implementation • Excel and Looker to explore, clean, and filter data in preparation for analysis • Provide client support by answering questions, resolving issues, and providing guidance on how to use our platform and metric • Stay updated on the latest developments and best practices in the digital media industry

About the Role We are looking for a Technical Account Manager (TAM) who thrives at the intersection of technology and customer success. This role is critical in ensuring our customers receive exceptional service, ongoing value, and technical guidance. You will act as a trusted advisor, helping customers navigate technical challenges, optimize their use of our platform, and achieve their business goals. What You’ll Do - Build strong, long-term relationships with key stakeholders across assigned accounts - Serve as the primary technical point of contact for customers, providing hands-on support and guidance - Troubleshoot and resolve complex technical issues across APIs, integrations, and platform functionality - Lead customer calls to address questions, provide solutions, and ensure successful outcomes - Manage technical projects such as implementations, data transfers, and system configurations - Collaborate cross-functionally with Product, Engineering, Support, and Sales teams - Relay customer feedback to internal teams to help shape product improvements - Document processes, solutions, and technical knowledge for internal and external use - Manage multiple priorities while maintaining a high level of attention to detail - Provide occasional after-hours support as needed What You Bring - Strong technical foundation including SQL, APIs, and scripting (Python or similar) - Familiarity with Linux command line and GitHub - Exposure to Go (Golang) is a plus - Ability to diagnose and resolve complex technical issues efficiently - Excellent communication skills with the ability to translate technical concepts to non-technical audiences - Strong organizational skills with the ability to manage multiple projects simultaneously - Customer-first mindset with a focus on delivering outcomes and value - Experience working within SaaS platforms and cloud-based environments Experience - 3+ years of experience in Technical Account Management, Customer Support, or a similar role in a SaaS environment - Bachelor’s degree in Computer Science, Information Technology, Business, or a related field preferred - Experience working with CRM systems and technical troubleshooting tools Bonus Points - Experience supporting APIs or integrations in a customer-facing role - Professional certifications in relevant technologies or methodologies - Experience mentoring or supporting junior team members How You’ll Be Measured - Customer satisfaction and feedback scores - Retention and renewal rates across assigned accounts - Successful and timely completion of technical projects - Quality of cross-functional collaboration - Ability to identify opportunities for account growth and expansion Work Environment - This is a fully remote position - Employees must have access to a quiet, professional workspace - Reliable, secure high-speed internet is required - Camera-on participation is expected for collaborative and customer-facing meetings - Company-issued equipment will be provided Benefits and Perks At Alpine IQ, we believe feedback is a gift, ownership drives impact, and great people build great products. If you are passionate about solving technical challenges and building meaningful customer relationships, we encourage you to apply. - Medical, Dental, Vision, and ancillary benefits - 401(k) Company Match - Flexible Time Off - Home Office Benefit - Paid Parental Leave - Virtual Events - Company Laptop - and More! Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities. 🚀

• Own the post-sales technical relationship for a portfolio of high-value accounts. • Develop and maintain a deep understanding of each customer’s architecture, data workflows, and business objectives. • Lead the technical onboarding of new customers, guiding them through initial deployment, data migration, integration setup, and performance tuning. • Conduct regular health checks and performance reviews of customer environments. • Serve as the escalation point for complex technical issues. • Act as the voice of the customer within CelerData.

Role Description This is a key role within Aidoc’s Delivery organization, operating at the intersection of Product, R&D, and Business Development. As a Senior Technical Partnerships Manager, the role is responsible for driving the technical execution of Aidoc’s beta programs—translating product requirements into deployment plans, coordinating cross-functional teams, and ensuring smooth implementation and evaluation in design environments. Managing deployments, resolving technical challenges, and supporting the maturation of beta products into scalable solutions form the core responsibilities of this position. Responsibilities - Ownership of the technical execution of Aidoc’s beta programs, including the design, validation, deployment, and optimization of new products in collaboration with selected design partners and evaluation environments. - Coordination with Product and R&D to translate beta requirements into clear technical plans, support architectural decisions, and contribute to the progression of beta products toward scalable, production-ready solutions. - Responsibility for the technical design and implementation tasks required to deploy and integrate Aidoc’s products in beta settings, ensuring smooth workflows and reliable performance assessment. - Development of tailored technical solutions when needed to validate product value, remove implementation obstacles, and support product-readiness milestones. - Engagement with technical stakeholders to gather requirements, communicate progress, and ensure accurate understanding of product capabilities and evaluation outcomes throughout the beta process. - Collaboration with Sales and Customer Success to ensure insights from beta deployments inform commercial readiness, repeatable processes, and long-term product success. Qualifications - 4-7+ years of technical experience in IT, data, software, or healthcare, with direct involvement in complex technical programs, system deployments, integrations, or product validation efforts. - Technical foundation in engineering or sciences, demonstrated through an academic degree or relevant technical certifications. - Demonstrated ability to design, understand, and optimize IT/software architectures, and to adapt technical solutions to diverse operational and workflow requirements. - Strong familiarity with the healthcare ecosystem, including healthcare IT infrastructure, data flows, clinical environments, and relevant standards. - Excellent analytical and problem-solving skills, with the ability to break down complex technical and operational challenges into clear, actionable steps. - Proven experience driving complex technical initiatives, coordinating across teams, and executing in demanding, fast-paced environments. - Hands-on experience with Radiology IT and EHR systems (PACS, RIS, HL7, FHIR, etc.)—a strong advantage for supporting integrations and evaluation workflows. - Strong communication and cross-functional collaboration skills, with the ability to work effectively with technical stakeholders and align with Product, R&D, Delivery, and go-to-market teams. - Business acumen or familiarity with commercial considerations—an advantage for translating technical outcomes into operational and commercial readiness. Benefits - A range of medical, dental and vision benefits. - Stock options for all full-time employees. - Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met. - A 401(k) plan with company match, life insurance, plus long- and short-term disability. - The opportunity to directly improve medical care and impact patient outcomes.