About the Role We are looking for a Technical Account Manager (TAM) who thrives at the intersection of technology and customer success. This role is critical in ensuring our customers receive exceptional service, ongoing value, and technical guidance. You will act as a trusted advisor, helping customers navigate technical challenges, optimize their use of our platform, and achieve their business goals. What You’ll Do - Build strong, long-term relationships with key stakeholders across assigned accounts - Serve as the primary technical point of contact for customers, providing hands-on support and guidance - Troubleshoot and resolve complex technical issues across APIs, integrations, and platform functionality - Lead customer calls to address questions, provide solutions, and ensure successful outcomes - Manage technical projects such as implementations, data transfers, and system configurations - Collaborate cross-functionally with Product, Engineering, Support, and Sales teams - Relay customer feedback to internal teams to help shape product improvements - Document processes, solutions, and technical knowledge for internal and external use - Manage multiple priorities while maintaining a high level of attention to detail - Provide occasional after-hours support as needed What You Bring - Strong technical foundation including SQL, APIs, and scripting (Python or similar) - Familiarity with Linux command line and GitHub - Exposure to Go (Golang) is a plus - Ability to diagnose and resolve complex technical issues efficiently - Excellent communication skills with the ability to translate technical concepts to non-technical audiences - Strong organizational skills with the ability to manage multiple projects simultaneously - Customer-first mindset with a focus on delivering outcomes and value - Experience working within SaaS platforms and cloud-based environments Experience - 3+ years of experience in Technical Account Management, Customer Support, or a similar role in a SaaS environment - Bachelor’s degree in Computer Science, Information Technology, Business, or a related field preferred - Experience working with CRM systems and technical troubleshooting tools Bonus Points - Experience supporting APIs or integrations in a customer-facing role - Professional certifications in relevant technologies or methodologies - Experience mentoring or supporting junior team members How You’ll Be Measured - Customer satisfaction and feedback scores - Retention and renewal rates across assigned accounts - Successful and timely completion of technical projects - Quality of cross-functional collaboration - Ability to identify opportunities for account growth and expansion Work Environment - This is a fully remote position - Employees must have access to a quiet, professional workspace - Reliable, secure high-speed internet is required - Camera-on participation is expected for collaborative and customer-facing meetings - Company-issued equipment will be provided Benefits and Perks At Alpine IQ, we believe feedback is a gift, ownership drives impact, and great people build great products. If you are passionate about solving technical challenges and building meaningful customer relationships, we encourage you to apply. - Medical, Dental, Vision, and ancillary benefits - 401(k) Company Match - Flexible Time Off - Home Office Benefit - Paid Parental Leave - Virtual Events - Company Laptop - and More! Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities. 🚀

• Own the post-sales technical relationship for a portfolio of high-value accounts. • Develop and maintain a deep understanding of each customer’s architecture, data workflows, and business objectives. • Lead the technical onboarding of new customers, guiding them through initial deployment, data migration, integration setup, and performance tuning. • Conduct regular health checks and performance reviews of customer environments. • Serve as the escalation point for complex technical issues. • Act as the voice of the customer within CelerData.

Role Description This is a key role within Aidoc’s Delivery organization, operating at the intersection of Product, R&D, and Business Development. As a Senior Technical Partnerships Manager, the role is responsible for driving the technical execution of Aidoc’s beta programs—translating product requirements into deployment plans, coordinating cross-functional teams, and ensuring smooth implementation and evaluation in design environments. Managing deployments, resolving technical challenges, and supporting the maturation of beta products into scalable solutions form the core responsibilities of this position. Responsibilities - Ownership of the technical execution of Aidoc’s beta programs, including the design, validation, deployment, and optimization of new products in collaboration with selected design partners and evaluation environments. - Coordination with Product and R&D to translate beta requirements into clear technical plans, support architectural decisions, and contribute to the progression of beta products toward scalable, production-ready solutions. - Responsibility for the technical design and implementation tasks required to deploy and integrate Aidoc’s products in beta settings, ensuring smooth workflows and reliable performance assessment. - Development of tailored technical solutions when needed to validate product value, remove implementation obstacles, and support product-readiness milestones. - Engagement with technical stakeholders to gather requirements, communicate progress, and ensure accurate understanding of product capabilities and evaluation outcomes throughout the beta process. - Collaboration with Sales and Customer Success to ensure insights from beta deployments inform commercial readiness, repeatable processes, and long-term product success. Qualifications - 4-7+ years of technical experience in IT, data, software, or healthcare, with direct involvement in complex technical programs, system deployments, integrations, or product validation efforts. - Technical foundation in engineering or sciences, demonstrated through an academic degree or relevant technical certifications. - Demonstrated ability to design, understand, and optimize IT/software architectures, and to adapt technical solutions to diverse operational and workflow requirements. - Strong familiarity with the healthcare ecosystem, including healthcare IT infrastructure, data flows, clinical environments, and relevant standards. - Excellent analytical and problem-solving skills, with the ability to break down complex technical and operational challenges into clear, actionable steps. - Proven experience driving complex technical initiatives, coordinating across teams, and executing in demanding, fast-paced environments. - Hands-on experience with Radiology IT and EHR systems (PACS, RIS, HL7, FHIR, etc.)—a strong advantage for supporting integrations and evaluation workflows. - Strong communication and cross-functional collaboration skills, with the ability to work effectively with technical stakeholders and align with Product, R&D, Delivery, and go-to-market teams. - Business acumen or familiarity with commercial considerations—an advantage for translating technical outcomes into operational and commercial readiness. Benefits - A range of medical, dental and vision benefits. - Stock options for all full-time employees. - Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met. - A 401(k) plan with company match, life insurance, plus long- and short-term disability. - The opportunity to directly improve medical care and impact patient outcomes.

Our Dealer & Customer Support team is recruiting for an open position as a Technical Service Advisor. Join our team and begin your journey towards moving people with passion and innovation! We are looking for someone passionate about service and the overall powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences that move people on snow, water, dirt and asphalt. Do you enjoy working in a multicultural environment? Are you driven and committed when it comes to troubleshooting? Do you consistently strive to make a difference in the service experience and foster positive business relationships? YOU'LL HAVE THE OPPORTUNITY TO: - Act as a front of house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical and electrical diagnostics and answering dealer inquiries quickly focusing on right the first time and reflecting our quality service pledge. - Provide technical solutions to dealership technicians and support other departments like the warranty and customer care teams. - Guide dealers on best practices related to BRP policy, processes and guidelines. - Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship. - Represent BRP and build relationships by participating in events. - Highlight issues quickly, identify and escalate emerging issues or trends and represent your sector in order to continuously and proactively improve and optimize our support services. YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: - Basic technical degree or any relevant qualification in powersport, automotive, marine or small engine mechanics. - At least 2 years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge. - Strong troubleshooting and diagnostic skills with thorough understanding of electrical and mechanical theory. - Ability to navigate and understand electronic parts catalogues, engineering drawings and bill of materials. - Bilingual: English & French - Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology. - Ability to adapt easily to different circumstances, individuals, situations and working in a multicultural environment. ACKNOWLEDGING THE POWER OF DIVERSITY BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN. Let’s start with a strong foundation — You want it, we have it: - Annual bonus based on the company’s financial results - Generous paid time away - Pension plan - Collective saving opportunities - Industry leading healthcare fully paid by BRP What about some feel good perks: - Flexible work schedule - A summer schedule that varies by department and location - Holiday season shutdown - Educational resources - Discount on BRP products WELCOME TO BRP We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey. #LI-Remote #LI-GB1