Alpine IQ (AIQ)

About the Role We are looking for a Technical Account Manager (TAM) who thrives at the intersection of technology and customer success. This role is critical in ensuring our customers receive exceptional service, ongoing value, and technical guidance. You will act as a trusted advisor, helping customers navigate technical challenges, optimize their use of our platform, and achieve their business goals. What You’ll Do - Build strong, long-term relationships with key stakeholders across assigned accounts - Serve as the primary technical point of contact for customers, providing hands-on support and guidance - Troubleshoot and resolve complex technical issues across APIs, integrations, and platform functionality - Lead customer calls to address questions, provide solutions, and ensure successful outcomes - Manage technical projects such as implementations, data transfers, and system configurations - Collaborate cross-functionally with Product, Engineering, Support, and Sales teams - Relay customer feedback to internal teams to help shape product improvements - Document processes, solutions, and technical knowledge for internal and external use - Manage multiple priorities while maintaining a high level of attention to detail - Provide occasional after-hours support as needed What You Bring - Strong technical foundation including SQL, APIs, and scripting (Python or similar) - Familiarity with Linux command line and GitHub - Exposure to Go (Golang) is a plus - Ability to diagnose and resolve complex technical issues efficiently - Excellent communication skills with the ability to translate technical concepts to non-technical audiences - Strong organizational skills with the ability to manage multiple projects simultaneously - Customer-first mindset with a focus on delivering outcomes and value - Experience working within SaaS platforms and cloud-based environments Experience - 3+ years of experience in Technical Account Management, Customer Support, or a similar role in a SaaS environment - Bachelor’s degree in Computer Science, Information Technology, Business, or a related field preferred - Experience working with CRM systems and technical troubleshooting tools Bonus Points - Experience supporting APIs or integrations in a customer-facing role - Professional certifications in relevant technologies or methodologies - Experience mentoring or supporting junior team members How You’ll Be Measured - Customer satisfaction and feedback scores - Retention and renewal rates across assigned accounts - Successful and timely completion of technical projects - Quality of cross-functional collaboration - Ability to identify opportunities for account growth and expansion Work Environment - This is a fully remote position - Employees must have access to a quiet, professional workspace - Reliable, secure high-speed internet is required - Camera-on participation is expected for collaborative and customer-facing meetings - Company-issued equipment will be provided Benefits and Perks At Alpine IQ, we believe feedback is a gift, ownership drives impact, and great people build great products. If you are passionate about solving technical challenges and building meaningful customer relationships, we encourage you to apply. - Medical, Dental, Vision, and ancillary benefits - 401(k) Company Match - Flexible Time Off - Home Office Benefit - Paid Parental Leave - Virtual Events - Company Laptop - and More! Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities. 🚀

At Alpine IQ, our Account Executives are more than sellers, they are strategic partners helping clients unlock the power of our platform. As an Account Executive, you will own the full sales cycle from prospecting to close. You will identify opportunities, build relationships with key decision-makers, deliver impactful product demonstrations, and close new business. Your mission is to drive revenue growth while helping customers understand how Alpine IQ can transform their marketing, customer engagement, and operational capabilities. This role is ideal for someone who thrives in a fast-paced SaaS environment, enjoys consultative selling, and is energized by turning prospects into long-term customers. What You’ll Do Sales Strategy & Execution - Develop and execute a strategic sales plan to meet and exceed revenue targets - Identify new business opportunities across assigned territories or verticals - Collaborate with sales leadership to align on pipeline development and growth initiatives Prospecting & Pipeline Management - Research and identify high-potential clients and key decision-makers - Generate new opportunities through outbound outreach including email, phone, and social channels - Maintain an accurate and organized sales pipeline in HubSpot CRM Client Engagement - Build trust-based relationships through consultative selling - Deliver tailored product demonstrations that clearly communicate Alpine IQ’s value - Guide prospects through the evaluation process and onboarding journey Negotiation & Closing - Prepare proposals, negotiate terms, and close new business opportunities - Manage the contract process from proposal through signature Reporting & Continuous Improvement - Track and report progress toward revenue goals - Maintain CRM accuracy and pipeline visibility - Stay current on industry trends, market developments, and competitor offerings What You Bring - 2–5 years of experience selling SaaS or technology solutions - Proven track record of meeting or exceeding quota - Experience managing the full sales cycle from prospecting to close - Strong presentation skills with the ability to translate technical features into business value - Hands-on experience using HubSpot or a similar CRM platform - Excellent written and verbal communication skills - Highly organized, self-motivated, and results-driven - Bachelor’s degree preferred Bonus Points If You Have - Experience in marketing technology (MarTech) - Experience in cannabis, retail, or highly regulated industries - A passion for working in startup or high-growth SaaS environments How Success is Measured - Achievement of monthly and quarterly revenue targets - Consistent outbound prospecting activity - Strong pipeline development and management - CRM accuracy and forecasting reliability - Positive client engagement and successful handoffs to onboarding teams Benefits - Medical, Dental, and Vision coverage - Ancillary benefits including life and disability insurance - 401(k) with company match - Flexible Time Off - Paid Parental Leave - Home Office Benefit - Virtual team events and company culture programs - Company-provided laptop - And more This role is open to candidates located in the following states: California, Colorado, Florida, Michigan, Missouri, Nebraska, Pennsylvania, Tennessee Texas, Virginia, Washington Base Salary: $80,000 USD | On-Target Earnings: $160,000 USD

About the role As an Account Executive, you’ll be the bridge between Alpine IQ’s technology and our customers’ success. You will own the full sales cycle—from prospecting and qualification through demo, negotiation, and close—while building trusted, long-term client relationships. This role is ideal for someone who thrives in consultative selling, enjoys launching into new industries, and is comfortable navigating regulated or complex buying environments. Your mission is simple: drive revenue growth while helping customers unlock real value from Alpine IQ’s platform. Base Salary: $80,000 USD | On-Target Earnings: $160,000 USD What you'll do: Sales Strategy & Execution - Develop and execute a strategic plan to meet and exceed revenue goals - Identify and pursue new business opportunities within assigned territories or verticals - Partner closely with leadership to align on goals and growth strategies Prospecting & Pipeline Management - Build pipeline in emerging industries - Research and identify high-potential prospects and key decision-makers - Generate qualified leads through email, phone, and social outreach - Maintain accurate, up-to-date records in HubSpot Client Engagement - Build trust-based relationships through consultative, value-driven selling - Deliver tailored product demos that clearly communicate Alpine IQ’s impact - Guide prospects through evaluation and onboarding with transparency and care Negotiation & Closing - Prepare proposals, negotiate terms, and close new business - Manage contracts and ensure timely, accurate execution Reporting & Continuous Improvement - Track performance against goals and share insights with leadership - Stay current on industry trends, market dynamics, and competitive offerings What you Bring - 2–5 years of experience selling SaaS or technology solutions - Proven track record of exceeding quota and closing deals end-to-end - Strong presentation skills with the ability to simplify complex products - Hands-on experience with HubSpot or a similar CRM - Excellent written and verbal communication skills - Highly organized, adaptable, and results-driven - Bachelor’s degree preferred Bonus Points If You Have - Experience selling marketing technology, CRM, CDP, loyalty, messaging, or customer engagement platforms - Experience launching or scaling sales in new verticals or markets - Background selling into regulated, compliance-driven, or complex environments - A passion for startups and high-growth companies Benefits - Medical, Dental, Vision, and ancillary benefits - 401(k) Company Match - Flexible Time Off - Home Office Benefit - Paid Parental Leave - Virtual Events - Company Laptop - and More! Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities. 🚀 This role is open to candidates located in the following states: California, Colorado, Florida, Michigan, Missouri, Nebraska, Pennsylvania, Tennessee, Texas, Virginia, Washington