Our Dealer & Customer Support team is recruiting for an open position as a Technical Service Advisor. Join our team and begin your journey towards moving people with passion and innovation! We are looking for someone passionate about service and the overall powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences that move people on snow, water, dirt and asphalt. Do you enjoy working in a multicultural environment? Are you driven and committed when it comes to troubleshooting? Do you consistently strive to make a difference in the service experience and foster positive business relationships? YOU'LL HAVE THE OPPORTUNITY TO: - Act as a front of house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical and electrical diagnostics and answering dealer inquiries quickly focusing on right the first time and reflecting our quality service pledge. - Provide technical solutions to dealership technicians and support other departments like the warranty and customer care teams. - Guide dealers on best practices related to BRP policy, processes and guidelines. - Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship. - Represent BRP and build relationships by participating in events. - Highlight issues quickly, identify and escalate emerging issues or trends and represent your sector in order to continuously and proactively improve and optimize our support services. YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: - Basic technical degree or any relevant qualification in powersport, automotive, marine or small engine mechanics. - At least 2 years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge. - Strong troubleshooting and diagnostic skills with thorough understanding of electrical and mechanical theory. - Ability to navigate and understand electronic parts catalogues, engineering drawings and bill of materials. - Bilingual: English & French - Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology. - Ability to adapt easily to different circumstances, individuals, situations and working in a multicultural environment. ACKNOWLEDGING THE POWER OF DIVERSITY BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN. Let’s start with a strong foundation — You want it, we have it: - Annual bonus based on the company’s financial results - Generous paid time away - Pension plan - Collective saving opportunities - Industry leading healthcare fully paid by BRP What about some feel good perks: - Flexible work schedule - A summer schedule that varies by department and location - Holiday season shutdown - Educational resources - Discount on BRP products WELCOME TO BRP We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey. #LI-Remote #LI-GB1

ABOUT THE ROLE: Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams. You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers. ABOUT THE TEAM: Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing clients' requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company. Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths. This is a remote, full-time role, with the person ideally based in Sydney or Melbourne, Australia. ONCE YOU ARE HERE YOU WILL: - Take ownership of the integration process of our API-driven platform with our clients' ecosystem - Troubleshoot repeat technical issues and drive issue escalation and problem elimination - Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction. - Work together with Customer Success Managers and our Engineering team towards providing great client service - Find new technology partners and integration possibilities - Manage customer expectations and lead them to customer satisfaction - Design Customer Onboarding processes - Work with Support on escalated tickets WHAT WE NEED YOU TO BRING TO THE TABLE: - 2+ years of experience working as Technical Account Manager, Integrations Consultant or other related role - Experience with handling API integrations - Proven experience with SaaS based products - Previous experience with problem-solving in a troubleshooting environment - Passion for consulting and tactical empathy to apply and present complex solutions effectively - Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. - Excellent customer focus with a polite, patient, caring, calm and always professional demeanor - Analytical understanding with a high focus on data-driven decision making WHAT'S IN IT FOR YOU: - 1,600 AUD annual learning budget and full LinkedIn Learning access - 30 days of annual leave, plus extra paid days for your birthday and moving day - 450 AUD home office setup budget, a 75 AUD monthly home office allowance - Freedom to work from abroad for up to 90 days worldwide! - WeWork On-Demand access for flexible workspace solutions - Mental health support with nilo.health - Benefit from health insurance provided through our partner, including options with BUPA Australia and Aetna International - We contribute the statutory 10% of your salary to your Superannuation fund WHY YOU SHOULD WORK FOR US: - The right attitude: modern methods and a diverse, creative workspace with an open and international culture - Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team - Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn - A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware - High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees Do you want this job? We’d love to hear from you! Apply directly via the form below. Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind. Find out more about our Candidate Privacy Policy.

• Provide technical consultation to new partners during product implementation to ensure certification standards are met, and take responsibility for the support and growth of a portfolio of leading travel retailers. • Define and execute growth initiatives of technical and commercial nature, coordinating with external and internal stakeholders across integrations, product, business development, and finance teams. • Conceptualise and implement operational processes and tooling targeting automation. • Build relationships to enhance engagement with our product, guiding development for our core offerings and increasing stickiness to our brand.

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. • Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. • Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. • Measure customers’ achievement of these key performance indicators and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, ...). • Offer insights regarding the availability of new features in Wiz. • Program manage account escalations effectively. • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. • Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. • Maintain up-to-date functional and technical knowledge of the Wiz platform. • Continuously monitor news related to new & emerging cloud security threats. • Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)