Role Description The Senior Director, AI Business Solutions Leader (Healthcare) oversees the team in proactively acting as an advocate for and the voice of the customer/partner leveraging relevant insights. This role includes: - Supporting and coaching the team on innovating methods for proactively identifying and/or translating customer/partner problems into solutions. - Mobilizing resources within the customer success unit (CSU) and across Microsoft to solve issues. - Overseeing the team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools. - Holding the team accountable for delivering solutions in line with company methodologies. - Driving the team to proactively identify and set the foundation with the customer/partner for new cross-solution opportunities. - Managing people, driving employee growth and development, executing projects, and managing performance. Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, IT consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. - 5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers. Requirements - This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Benefits - The typical base pay range for this role across the U.S. is USD $155,800 - $277,200 per year. - For specific work locations, within the San Francisco Bay area and New York City metropolitan area, the base pay range is USD $202,400 - $303,600 per year. - Certain roles may be eligible for benefits and other compensation. Company Description Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Role Description As Director of EDB’s Customer Success-EMEA region, you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving their outcomes and attaining sustainable value from our solutions. You will have the unique opportunity to develop, operate and manage an organization’s region that is ripe for growth. As a member of the Customer Success leadership team, the Director of Customer Success collaborates closely with regional sales and cross-functional leaders, and is responsible for turning ideas and learnings into best practices, while providing ongoing feedback to improve the end-to-end customer experience. You have a thoughtful and strategic approach to creating customer lifecycle solutions, and will be accountable to define, build and deliver strategies and plans that enhance recurring revenue growth and integrate with EDB’s GTM strategies and plans. You will build a scalable, data-driven success engine to grow Net Retention Rate (NRR) and protect Gross Retention Rate (GRR). You will balance high-touch advocacy for our largest accounts with sophisticated digital-led motions to ensure no customer is left behind. You will also develop the team and ensure they have the right tools, training, and collaboration from other EDB teams to drive successful outcomes for our customers. Key Strategic Pillars - Modernize the CS lifecycle: Move the team toward predictive health monitoring, executive business reviews (EBRs), and success planning that anticipates customer needs before they become risks. - Scalability through Digital Motions: Lead the transition to a "scaled success" model in partnership with the new digital owner for customer success. - Growth & Retention: Partner closely with Sales and Renewals to identify expansion opportunities and retain customers for EDB. - Advancing through technology: Champion the adoption of CS platforms to provide the team with a single pane of glass regarding customer health, usage patterns, and risk signals. Key Responsibilities - Regional Leadership: Manage and mentor a diverse team of CSMs and TAMs. Foster a culture of accountability, curiosity, and commercial grit. - Operational Excellence: Develop and track North Star metrics, including NRR/GRR, Churn Rate, Time-to-Value (TTV), and Customer Health Scores. - Cross-Functional Advocacy: Serve as the Voice of the Customer to Product and Engineering to help shape the roadmap and ensure that regional market requirements are prioritized. - Strategic Account Oversight: Act as the executive sponsor for key accounts, stepping in to navigate complex escalations and solidify long-term partnerships. Candidate Characteristics - The Architect Mindset: Experience building or refining CS playbooks. Knowledge of using Tech-Touch strategies to cover the long-tail of accounts effectively. - Data-Driven: Comfortable using data to tell a story, including signals, available telemetry, and customer data to predict churn and identify expansion white space. - Change Agent: Comfortable leading teams through transitions, focusing on moving beyond traditional relationship management to a proactive, value-based delivery model. What you will bring: - 10+ years overall successful Customer Success Management and Professional Services leadership in a high-growth B2B software/SaaS environment. - Proven track record working collaboratively with Sales, Marketing, Product, Operations organizations. - Demonstrated success connecting post-sale and sales experiences. - Direct experience in implementing global processes and standards. - Empathy for customers AND passion for revenue and growth. - Strong people management, coaching and development experience. - Excellence in stakeholder relationship management including influencing, conflict resolution, problem solving, negotiating. Benefits - Access to CuraLinc for health and wellness tips and practices. - Wellness Fridays extending to December 2026.

• Own the full wholesale P&L, including net revenue, gross margin, trade spend, and contribution margin across all accounts. • Develop and execute a multi-year wholesale growth strategy aligned with overall company objectives. • Set annual plans, budgets, and forecasts; track performance against targets and adjust strategy as needed. • Identify and capitalize on new channel opportunities to expand the wholesale footprint. • Serve as the executive sponsor and primary relationship owner for Target, Walmart, Babylist, Crate & Barrel, and all other wholesale retail partners, including rep agencies. • Build and maintain senior-level relationships at key accounts, driving long-term strategic alignment and partnership depth. • Expand Newton's wholesale channels with a laser focus on driving incremental business. • Lead joint business planning processes with top accounts, negotiating terms, promotional programs, and partnership agreements that deliver mutual growth. • Ensure best-in-class execution of product launches, seasonal assortments, and promotional events across all retail channels. • Partner closely with Marketing, Finance, Operations, and Product teams to deliver integrated go-to-market strategies. • Represent the wholesale channel in executive leadership discussions, providing visibility into performance, risks, and opportunities. • Monitor and analyze sales performance, inventory levels, sell-through rates, and market trends to proactively identify opportunities and risks. • Leverage data and insights to optimize product assortment, pricing strategy, and promotional effectiveness. • Stay current on industry trends, competitive landscape, and emerging retail technologies to maintain a competitive edge.

• Develop and close business with Motive’s largest prospects • Sell into Fortune 500 companies and other impactful companies in North America • Prospect and win new Strategic business through developing key C-Suite relationships • Partner with internal account team and leverage customer analytics • Resolve problems using critical thinking and best solutions • Work with technical resources to showcase integrations value • Effectively plan to meet and exceed ongoing business goals and revenue quotas • Develop a deep understanding of technology platform and operations