Role Description As Director of EDB’s Customer Success-EMEA region, you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving their outcomes and attaining sustainable value from our solutions. You will have the unique opportunity to develop, operate and manage an organization’s region that is ripe for growth. As a member of the Customer Success leadership team, the Director of Customer Success collaborates closely with regional sales and cross-functional leaders, and is responsible for turning ideas and learnings into best practices, while providing ongoing feedback to improve the end-to-end customer experience. You have a thoughtful and strategic approach to creating customer lifecycle solutions, and will be accountable to define, build and deliver strategies and plans that enhance recurring revenue growth and integrate with EDB’s GTM strategies and plans. You will build a scalable, data-driven success engine to grow Net Retention Rate (NRR) and protect Gross Retention Rate (GRR). You will balance high-touch advocacy for our largest accounts with sophisticated digital-led motions to ensure no customer is left behind. You will also develop the team and ensure they have the right tools, training, and collaboration from other EDB teams to drive successful outcomes for our customers. Key Strategic Pillars - Modernize the CS lifecycle: Move the team toward predictive health monitoring, executive business reviews (EBRs), and success planning that anticipates customer needs before they become risks. - Scalability through Digital Motions: Lead the transition to a "scaled success" model in partnership with the new digital owner for customer success. - Growth & Retention: Partner closely with Sales and Renewals to identify expansion opportunities and retain customers for EDB. - Advancing through technology: Champion the adoption of CS platforms to provide the team with a single pane of glass regarding customer health, usage patterns, and risk signals. Key Responsibilities - Regional Leadership: Manage and mentor a diverse team of CSMs and TAMs. Foster a culture of accountability, curiosity, and commercial grit. - Operational Excellence: Develop and track North Star metrics, including NRR/GRR, Churn Rate, Time-to-Value (TTV), and Customer Health Scores. - Cross-Functional Advocacy: Serve as the Voice of the Customer to Product and Engineering to help shape the roadmap and ensure that regional market requirements are prioritized. - Strategic Account Oversight: Act as the executive sponsor for key accounts, stepping in to navigate complex escalations and solidify long-term partnerships. Candidate Characteristics - The Architect Mindset: Experience building or refining CS playbooks. Knowledge of using Tech-Touch strategies to cover the long-tail of accounts effectively. - Data-Driven: Comfortable using data to tell a story, including signals, available telemetry, and customer data to predict churn and identify expansion white space. - Change Agent: Comfortable leading teams through transitions, focusing on moving beyond traditional relationship management to a proactive, value-based delivery model. What you will bring: - 10+ years overall successful Customer Success Management and Professional Services leadership in a high-growth B2B software/SaaS environment. - Proven track record working collaboratively with Sales, Marketing, Product, Operations organizations. - Demonstrated success connecting post-sale and sales experiences. - Direct experience in implementing global processes and standards. - Empathy for customers AND passion for revenue and growth. - Strong people management, coaching and development experience. - Excellence in stakeholder relationship management including influencing, conflict resolution, problem solving, negotiating. Benefits - Access to CuraLinc for health and wellness tips and practices. - Wellness Fridays extending to December 2026.

• Own the full wholesale P&L, including net revenue, gross margin, trade spend, and contribution margin across all accounts. • Develop and execute a multi-year wholesale growth strategy aligned with overall company objectives. • Set annual plans, budgets, and forecasts; track performance against targets and adjust strategy as needed. • Identify and capitalize on new channel opportunities to expand the wholesale footprint. • Serve as the executive sponsor and primary relationship owner for Target, Walmart, Babylist, Crate & Barrel, and all other wholesale retail partners, including rep agencies. • Build and maintain senior-level relationships at key accounts, driving long-term strategic alignment and partnership depth. • Expand Newton's wholesale channels with a laser focus on driving incremental business. • Lead joint business planning processes with top accounts, negotiating terms, promotional programs, and partnership agreements that deliver mutual growth. • Ensure best-in-class execution of product launches, seasonal assortments, and promotional events across all retail channels. • Partner closely with Marketing, Finance, Operations, and Product teams to deliver integrated go-to-market strategies. • Represent the wholesale channel in executive leadership discussions, providing visibility into performance, risks, and opportunities. • Monitor and analyze sales performance, inventory levels, sell-through rates, and market trends to proactively identify opportunities and risks. • Leverage data and insights to optimize product assortment, pricing strategy, and promotional effectiveness. • Stay current on industry trends, competitive landscape, and emerging retail technologies to maintain a competitive edge.

• Develop and close business with Motive’s largest prospects • Sell into Fortune 500 companies and other impactful companies in North America • Prospect and win new Strategic business through developing key C-Suite relationships • Partner with internal account team and leverage customer analytics • Resolve problems using critical thinking and best solutions • Work with technical resources to showcase integrations value • Effectively plan to meet and exceed ongoing business goals and revenue quotas • Develop a deep understanding of technology platform and operations

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewSilvus Technologies, a Motorola Solutions company, is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons. Silvus StreamCaster™ radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense to International, Federal, State, and Local Law Enforcement agencies, all the way to the Superbowl, Grammys, and industry-leading drone, robot, and unmanned systems manufacturers. Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”? Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals. If you are looking for a challenging experience, you owe it to yourself to learn how Silvus can be the next chapter of your career. Job DescriptionWe are seeking a Strategic Territory Director Silvus for Ukraine reporting to the Senior Director of International Sales and Business Development and working closely with the International Sales and Business Development team. The Strategic Territory Director will lead and execute the sales strategy in Ukraine, holding critical direct responsibility for territory development and revenue generation. This dynamic role is a blend of business development, customer engagement, mentoring, and cross-functional leadership. The successful candidate will demonstrate a strong combination of strategic thinking, technical acumen, and operational execution. This role is ideal for a driven, collaborative, and customer-oriented professional looking to elevate their career in international business development within the defense and security technology sector. This position is eligible for 100% remote work depending on location. Candidates must be based in Ukraine or a neighboring European country to be eligible for remote work. Additionally, the successful candidate must be willing to travel across Ukraine as required for the role ( up to 75% of the time, as needed). The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion. ROLE AND RESPONSIBILITIES : • Lead and execute sales strategy, planning, and execution for Eastern Europe and Baltics. • Cultivate strong, long-term relationships with customers, resellers, and key stakeholders. • Identify and pursue new business opportunities aligned with Silvus’ technology and strategic goals. • Oversee the entire sales lifecycle including lead generation, qualification, proposal, negotiation, and closing. • Represent Silvus at trade shows, demonstrations, and strategic meetings. • Collaborate cross-functionally with engineering, product, marketing, support, and operations to ensure successful customer engagement and satisfaction. • Track, analyze, and report on key performance metrics for the territory. • Maintain comprehensive and accurate CRM data for forecasting and pipeline management. • Supervisory Responsibilities - Direct supervisory duty may initially include one staff member Basic Requirements• Demonstrated experience navigating complex defense regulatory environments, military procurement processes, or government contracting will be strongly preferred. • Completion of secondary school (or equivalent qualification) plus a minimum of 5 years of experience in relevant sales, business development, or account management role • Proven success in selling MANET, wireless communications, or tactical radio technologies. • Strong track record in military, defense, or public safety sales environments. • Excellent communication, negotiation, and presentation skills. ​• Fluency in English and Ukrainian is essential • Demonstrated leadership experience, including mentoring or team management. • We welcome applications from professionals with a Military Service background Travel Requirements - Up to 75% of the time, as needed, to maintain strong customer engagement and relationships, and attend corporate events PREFERRED KNOWLEDGE, SKILLS AND ABILITIES: • Post-secondary education or Bachelor’s in business, engineering, communications, or related field. • Understanding of MANET ecosystems, competitive landscape, and customer mission needs. • Strong technical aptitude in tactical communications and RF networking. • Previous program management in high-performance sales environments WORKING CONDITIONS and PHYSICAL REQUIREMENTS: • Remote-based with travel (up to 75%) to customer engagements, corporate events, trade shows, and demonstrations. • Work may be performed in office settings, field demos, and trade show venues. • Outdoor environment for demos. • While performing the duties of this job, the employee is required to do the following: - Lift equipment up to 50 lbs. for the set-up of demonstrations and testing. - Occasional exposure to heat, cold, and allergens while performing field tests or demonstrations. Travel Requirements50-75% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes CompanyMotorola Solutions Ukraine LLCEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.