• Work with Business Analysts to understand, refine and document integration requirements • Own and deliver the end-to-end integration delivery plan across vendor and client systems • Design detailed integration solutions aligned to the overall programme architecture • Build integration components and ensure appropriate unit testing is completed • Take responsibility for the development and unit testing of assigned integration user stories • Manage the integration backlog, defining and running integration delivery sprints • Ensure integration architecture across vendors is aligned, efficient and cost-effective for the client • Collaborate closely with wider engineering, architecture and vendor teams to resolve dependencies • Support integration testing phases and contribute to issue resolution and stabilisation • Operate within programme governance frameworks, supporting mobilisation and ongoing delivery

• Architect end-to-end voice and unified communications solutions leveraging Avaya, Microsoft Teams Phone, Genesys Cloud/Engage, and hybrid telephony environments. • Lead technical discovery sessions to assess customer requirements, legacy infrastructure, and modernization opportunities. • Design and validate solutions involving POTS replacement technologies, POTS-in-a-Box deployments, and analog-to-IP migration strategies. • Develop call flow designs, dial plans, routing logic, and integration frameworks across PBX, SBC, and cloud voice platforms. • Provide subject matter expertise on call recording systems, compliance requirements, retention policies, and integration with enterprise voice platforms. • Oversee SBC architecture including configuration, security hardening, SIP trunking, interoperability testing, and failover design. • Produce high-quality technical documentation including solution designs, diagrams, migration plans, and implementation guides. • Collaborate with sales teams to support RFP responses, solution presentations, and customer-facing technical demonstrations. • Serve as the escalation point for complex voice engineering challenges, troubleshooting, and cross-platform interoperability issues. • Lead modernization initiatives transitioning customers from legacy TDM/PBX systems to cloud-based or hybrid voice architectures. • Evaluate emerging voice technologies, industry standards, and vendor roadmaps to guide strategic recommendations. • Mentor junior engineers and contribute to internal knowledge development, best practices, and engineering standards. • Ensure all solutions meet enterprise security, compliance, and reliability requirements.

• Alignment with customers objectives and key success criteria and fulfillment of agreed customer outcomes • Build customer end to end digital transformation journey including data flows, dashboards & storyboards • Serve as the first line contact to resolve customer issues. Answer support tickets in timely fashion • Work closely with Customer success leads to all aspects of customer management. • Build and configure product based on the customer workflow

• contribute to the design of HCM solutions across the Hire-to-Retire processes • work with major HCM platforms (Workday, Oracle HCM Cloud, SAP SuccessFactors) • facilitate workshops with business stakeholders • participate in end-to-end HCM project implementations • collaborate with technical teams on integrations with other systems • support junior consultants and knowledge sharing within the team