Zensar logo
Zensar

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Cisco PCCE & Finesse Workflow Engineer

Location

India

Posted

44 days ago

Salary

0

Seniority

Mid Level

Job Description

Cisco PCCE & Finesse Workflow Engineer

Zensar

· Strong hands-on experience with Cisco PCCE in enterprise environments. · Proven expertise in Cisco Finesse (agent desktop customization and gadget development). · Experience with CCP REST APIs and XMPP-based integrations. · Solid understanding of contact center routing logic (queues, skills, priorities, task routing). · Experience designing high availability and disaster recovery solutions. · Familiarity with messaging systems such as Kafka or Redis. · Experience with observability and monitoring tools (Splunk, Prometheus, Grafana). · Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD). · Proficiency with SQL Server or PostgreSQL. · Experience working in healthcare or other regulated environments (HIPAA/PHI). · Strong troubleshooting, communication, and documentation skills. Nice to Have · Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms. · Familiarity with Genesys or other contact center platform migrations. · Advanced knowledge of Docker/Kubernetes (OpenShift preferred). · Scripting experience (Python, PowerShell) for automation. · Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.

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