• Lead end-to-end onboarding for new clients, setting clear expectations, milestones, and success criteria • Guide clients through INNERGY workflows, ensuring strong adoption of systems, processes, and best practices • Monitor onboarding progress and proactively identify and address risks to timelines or outcomes • Keep clients engaged, accountable, and progressing toward successful go-live • Deliver a consistent, high-quality onboarding experience that drives early business value • Actively manage and resolve client tickets through Intercom, Microsoft Dynamics, or similar platforms • Troubleshoot issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations • Support design-to-manufacturing workflows, including CAD integrations, library configurations, and production processes • Balance ticket resolution with onboarding responsibilities, ensuring both are executed effectively • Meet SLAs while maintaining a thoughtful, client-first approach • Maintain clear, proactive communication across both onboarding and support interactions • Translate complex technical concepts into clear, actionable guidance • Build trust with clients by being responsive, reliable, and solutions-oriented • Tag and categorize 'How-do-I' tickets to improve Intercom AI and self-service capabilities • Contribute to knowledge base articles, reusable responses, and onboarding resources • Identify trends from onboarding and support interactions to improve processes and reduce friction • Partner with Product and Engineering by documenting bugs and sharing client insights • Collaborate with Content and Training teams to enhance onboarding materials • Provide feedback to continuously improve onboarding strategy and support operations

• Own hands-on troubleshooting and resolution of complex endpoint agent issues. • Perform deep investigation of endpoint behavior using logs and diagnostics. • Reproduce customer-reported Windows and macOS issues in lab environments. • Identify and resolve interoperability issues with security tools. • Work directly with customers to resolve advanced endpoint-focused issues. • Author and maintain endpoint-focused runbooks and documentation. • Maintain a high-fidelity lab environment to reproduce endpoint issues. • Apply systematic troubleshooting techniques across endpoint agents and OS.

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role We are seeking a dynamic, automation-centric Design Support Engineer who thrives in collaborative, fast-paced environments. In this role, you will be implementing automation, AI, scripting, and data-driven solutions to support our solution engineering and architecture teams, directly impacting how we deliver innovative, scalable, and intelligent customer solutions. Your high EQ and strong collaboration skills will be essential as you work across multiple teams and organizations, navigating ambiguity to drive customer success in a rapidly evolving technology landscape. You will partner closely with Solution Engineering Architects, Technology architects, platform engineers, commercial excellence teams, Sales, Customer Success, and Product teams to drive innovation and co-create solutions that harness automation, scripting, and AI capabilities. Your strategic discovery and customer needs analysis will impact solution design, emphasizing scalable automation that enhances operational efficiency, security, and customer experience. The Main Responsibilities Build and Validate Automation & AI: Support the integration of automation, AI, and advanced analytics into everyday tasks and tools, ensuring solutions are scalable, efficient, and future proof. Develop and maintain automation workflows using scripting languages (e.g., Python, PowerShell, Bash) alongside tools like UiPath, Automation Anywhere, and automation frameworks to streamline complex processes. Awareness of how to simplify a task and replicate using backend scripting is a plu Leverage Infrastructure as Code (IaC): Use tools such as Terraform, Ansible, Chef, or Puppet to automate provisioning and management of cloud and on-premises infrastructure, ensuring solutions are reliable and repeatable. (This is a north-star initiative for demonstrations and sandboxing Implement CI/CD Pipelines: Assist in deploying solutions through automated pipelines using GitLab CI/CD and Azure DevOps. Develop and integrate scripts to automate build, test, and deployment processes, ensuring consistent 1:1 automation across environments. Collaborate with multiple teams and organizations to optimize pipeline performance, enforce quality gates, and support continuous delivery best practice Data Baselining: Ability to work across teams to build and baseline data lakes, enabling the development, training, and lifecycle management of AI agents for tiered architecture support to direct and indirect stakeholders, customers, and partners Data Integration: Data Integration into Salesforce, Azure, or on-premises cloud environments by partnering with cross-functional teams to design and implement secure, scalable data pipelines. Leverage APIs, Power Platform connectors, and automation frameworks to enable seamless data exchange across enterprise systems. Ensure integrations align with governance standards and support real-time and batch processing for AI-driven insights and automation workflow Network & Security Automation: Utilize scripting and automation APIs from Cisco, Palo Alto, Fortinet, or other security vendors to streamline network provisioning, enforce security policies, enhance threat detection, and accelerate incident response for hybrid cloud and enterprise environments. Collaborate with multiple teams to implement scalable, policy-driven automation workflows that reduce manual effort and improve response time Data-Driven Analysis & Innovation: Use scripting (Python, R, SQL, etc.) in combination with automation tools to analyze customer environments, generate insights, and design scalable automation-enabled solutions Collaborate & Communicate: Work seamlessly across cross-functional teams, managing ambiguity and fostering trust through high EQ. Clearly articulate complex technical solutions and business impacts to both technical and non-technical stakeholders, ensuring alignment and shared understanding across the organization Feedback & Continuous Improvement: Provide insights into automation opportunities, customer experiences, and potential enhancements to products and services Customer Support & Pre-Sales Enablement: Support technical sales efforts by showcasing automated and AI-powered solutions, engaging in demos, RFPs, RFIs, and technical design discussions to drive customer success What We Look For in a Candidate · Bachelor’s degree or equivalent in engineering, computer science, or related fiel · 3+ years of experience working in automation, scripting, AI/ML, solution engineering, or consulting · Proficiency with scripting languages such as Python, PowerShell, Bash, and familiarity with scripting for automation tasks · Experience with automation tools and frameworks like UiPath, Automation Anywhere, Blue Prism, Terraform, Ansible, Jenkins, Kubernetes, and AI/ML platform · Strong understanding of modern network infrastructure, virtualization, cloud environments, and security automation · Demonstrated high EQ, excellent collaboration skills, and the ability to navigate ambiguity in complex environment · Experience working within Agile and DevOps cultures, with a continuous improvement mindset · Excellent verbal and written communication skills, including translating technical solutions into business value · Ability to work independently and collaboratively to deliver innovative customer solutions · Willingness to travel as needed. Requisition #: 341064 The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know. We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice

Role Description As a WordPress Support Developer, you'll be responsible for maintaining and improving live WordPress websites while supporting internal teams with technical updates and fixes. Your day-to-day work will focus on stability, speed, and clean execution. You will: - Handle ongoing website support tickets, including bug fixes, layout issues, and small functional updates. - Maintain and update WordPress websites, ensuring content is added, formatted, and published correctly. - Implement content updates provided by internal teams (pages, blog posts, landing pages). - Troubleshoot common WordPress issues related to themes, plugins, performance, and responsiveness. - Work with basic HTML/CSS and JavaScript to adjust layouts and fix front-end issues when needed. - Support integrations with third-party tools, APIs, and CRMs when required. - Perform basic server / hosting checks (site uptime, errors, plugin conflicts, backups — not deep DevOps). - Ensure websites remain secure, up to date, and well-organized. - Collaborate with non-technical team members and communicate clearly about timelines and fixes. - Document fixes, changes, and recurring issues for internal reference. Qualifications - 1–3+ years of hands-on WordPress experience (support, maintenance, or development). - Strong experience managing WordPress themes, plugins, and content updates. - Working knowledge of HTML, CSS, and basic JavaScript. - Comfort troubleshooting common website and plugin issues. - Experience working with support tickets or task-based workflows. - Basic understanding of hosting environments, domains, and website performance. - Familiarity with CRMs or tools like HighLevel is a plus (nice to have, not required). - Bonus: experience working with platforms similar to my.quo.com or custom web portals. - Strong written communication skills in English. - Reliable internet, strong attention to detail, and an ownership mindset. - Ability to work remotely with overlap in U.S. business hours. Benefits - Competitive monthly compensation in USD, based on experience. - 100% remote work with long-term stability. - Placement with a U.S. client that values reliability and consistency. - A role focused on real execution — not over-engineering or unnecessary complexity. - Growth potential as the client's platform and needs expand. Ready to Apply? If you're a practical WordPress developer who enjoys maintaining live websites, fixing issues, and keeping things running smoothly — we'd love to hear from you. Apply today — it takes just a few minutes.