• Manage a team of renewals specialists, providing coaching and guidance to ensure high performance and employee engagement • Negotiate and finalize renewals by interacting with customer decision makers and end users and build positive relationships with the customer and internal teams • Work closely with the sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base • Collaborate with cross-functional teams to develop and implement customer retention and expansion initiatives • Analyze renewal data and customer feedback to identify areas for improvement in the renewal process and customer experience • Monitor and report on key renewal metrics, such as renewal rate, churn rate, and revenue retention

Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success. Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world. Job Description Turner & Townsend is seeking an experienced Senior Quantity Surveyor to act as the key, day‑to‑day client interface and deliver value‑added cost management services for a major, multi‑phase data center construction program. This program includes a large, multi‑building campus footprint, high‑density technical facilities, and several phases of construction progressing in parallel across a long‑term development pipeline. To be successful in this role, you must be confident in a client‑facing environment, able to communicate clearly, and capable of working both independently and collaboratively. In this significant position, you will provide leadership and direction while embedding and promoting Turner & Townsend’s purpose, values, and vision. This position may work remotely from anywhere within the United States, provided the candidate is based in the U.S. Central or Mountain time zones. Responsibilities - Develop detailed cost plans and estimates through design and delivery phases for a multi‑building, large‑scale construction campus. - Produce and present monthly cost reports, executive summaries, and funding information. - Coordinate cost data from design teams, general contractors, subcontractors, and vendors for thorough cost validation. - Compile built cost records to support benchmarking and continuous improvement. - Review contractor and subcontractor pricing and lead commercial negotiations to drive fair and competitive contract values. - Lead the review, estimation, negotiation, and reconciliation of change orders throughout the construction lifecycle. - Manage post‑contract cost variances, change control processes, commitment logs, and contingency tracking. - Support cost risk analysis, scenario planning, and cost‑impact assessments. - Ensure cost, schedule, and scope integration in coordination with project controls teams. - Contribute to procurement strategy development and scope alignment across multiple construction packages. - Participate in contractor pricing reviews and support the client through commercial negotiations. - Ensure timely agreement of final accounts and maintain a robust process for cost auditing and validation. - Act as the primary day‑to‑day client interface, ensuring objectives are met and service excellence is delivered. - Prepare written commentary on contractor submissions and provide cost estimate updates at key milestones. - Coordinate with general contractors, design partners, and stakeholders across a large, multi‑phase construction campus. - Inform engineering and design priorities based on cost considerations. - Lead and coordinate value engineering (VE) sessions with stakeholders. - Provide insight into market trends, escalation, and construction cost drivers. - Prepare monthly cost reports and ensure all commercial documentation is accurate and timely. - Implement and maintain Turner & Townsend’s Business Management Systems and delivery methodologies. - Demonstrate strong financial management, including margin tracking and monthly fee/resource forecasting. - Mentor, coach, and support the development of junior team members. - Promote a high‑performance, one‑business culture across the team. - Display excellence in leadership and service delivery in line with commission requirements. - SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Qualifications - Bachelor’s degree in Construction Management, Quantity Surveying, Engineering, or a related field. - 5–7+ years of relevant experience in construction cost management on medium to large‑scale projects of moderate to high complexity. - Data center construction experience, or experience in mission‑critical, high‑tech, industrial, semiconductor, or other large‑scale technical facilities is strongly preferred. - Construction consulting experience strongly preferred. - Strong understanding of cost planning, procurement routes, commercial management, value management, and value engineering. - RICS accreditation or progress toward certification preferred. - Excellent communication, stakeholder management, negotiation, and analytical skills. - Proficiency with industry‑standard cost management tools and software. Additional Information *On-site presence and requirements may change depending on our client's needs. The salary range for this role is $135K-$155K USD. This range reflects the company's good faith estimate of the base salary for this position at the time of the posting. Final compensation will be determined based on factors including experience, skills, qualifications, and internal equity. In addition to base salary, employees may be eligible for bonuses and a comprehensive benefits package. Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/ All your information will be kept confidential according to EEO guidelines. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. - Department: Real estate

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This role offers the opportunity to work both remotely or in-office, with a schedule of Monday through Friday, 8:30 am to 5:00 pm. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. How you'll make an impact In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way. You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease. About You Required: - Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience. - Active Producer's license. - Strong written and verbal communication skills. - Proficient in using technology as a tool to maximize productivity and quality. Nice to have: - 2+ years of prior experience providing client-facing customer service. - Currently licensed in P&C - Knowledge of the Florida insurance market and various US insurance carriers. - Working knowledge of Microsoft software, Applied Epic, and Salesforce Here’s what you’ll bring to the role: - You’ll hold a bachelor’s degree or equivalent experience and demonstrate a commitment to client service. - You’ll hold an active Producer’s license. - You’ll use written and verbal communication skills effectively and leverage technology to enhance productivity. - You’ll apply practical experience in client-facing customer service (preferred) and use Microsoft Office tools like Excel, PowerPoint, Outlook, and Word proficiently. At Gallagher, we believe in growth for the go-getter. If you’re ready to make a difference and grow your career, we’d love to hear from you. #LI-TW1 #LI-Remote Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

• Supervise the ITSM Platform Administrator, ensuring effective team dynamics across all of IT and with other collaborative teams. • Develop and refine policies and procedures with leadership teams. • Ethically integrate IT Service Management best practices with new AI capabilities. • Develop and maintain Configuration Management Database (CMDB). • Collaborate with leadership and support teams to ensure service effectiveness. • Document work in ITSM tools. • Manage relationships with third-party vendors. • Work with IT Asset Management and Procurement to maintain contracts. • Collaborate with IT Security team to identify and remediate risks.