Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This role offers the opportunity to work both remotely or in-office, with a schedule of Monday through Friday, 8:30 am to 5:00 pm. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. How you'll make an impact In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way. You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease. About You Required: - Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience. - Active Producer's license. - Strong written and verbal communication skills. - Proficient in using technology as a tool to maximize productivity and quality. Nice to have: - 2+ years of prior experience providing client-facing customer service. - Currently licensed in P&C - Knowledge of the Florida insurance market and various US insurance carriers. - Working knowledge of Microsoft software, Applied Epic, and Salesforce Here’s what you’ll bring to the role: - You’ll hold a bachelor’s degree or equivalent experience and demonstrate a commitment to client service. - You’ll hold an active Producer’s license. - You’ll use written and verbal communication skills effectively and leverage technology to enhance productivity. - You’ll apply practical experience in client-facing customer service (preferred) and use Microsoft Office tools like Excel, PowerPoint, Outlook, and Word proficiently. At Gallagher, we believe in growth for the go-getter. If you’re ready to make a difference and grow your career, we’d love to hear from you. #LI-TW1 #LI-Remote Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

• Supervise the ITSM Platform Administrator, ensuring effective team dynamics across all of IT and with other collaborative teams. • Develop and refine policies and procedures with leadership teams. • Ethically integrate IT Service Management best practices with new AI capabilities. • Develop and maintain Configuration Management Database (CMDB). • Collaborate with leadership and support teams to ensure service effectiveness. • Document work in ITSM tools. • Manage relationships with third-party vendors. • Work with IT Asset Management and Procurement to maintain contracts. • Collaborate with IT Security team to identify and remediate risks.

• Collaborate with stakeholders at all levels, balancing deep technical work with clear communication to non-technical audiences • Set the agenda for how we use data to manage risk, optimize performance, and better serve customers • Write efficient, well-documented SQL queries in Snowflake to extract, transform, and analyze large datasets • Develop and automate analytical workflows using Python and/or R, with code managed through GitHub • Design, build, and maintain dashboards and reports in Tableau that provide visibility into key business metrics • Partner with Data Engineering to build and refine data workflows in Databricks • Own ad hoc analyses to answer strategic business questions, delivering findings with a clear point of view • Monitor data quality and proactively identify anomalies before stakeholders notice them • Decide which analytical methodologies we use and continuously evaluate opportunities to optimize processes

Mongo is seeking a Head of AI Platform, GM to lead the development and scaling of a new AI Applications Platform. With millions of developers trusting MongoDB for their workloads, MongoDB is building the future to enable them to create, deploy and manage AI Applications at enterprise scale. As GM you will own the business, vision and execution of this Platform. This is a unique "intrapreneurial" role where you will act as the CEO of the product line. You will own the end-to-end success of the platform, with direct responsibility over the R&D organization (Engineering, Product, and Design). As the VP & GM, you will lead the transition from 0 to 1—defining the technical architecture, building a world-class team of engineers and product thinkers, and scaling the platform to support thousands of customers building production-grade AI applications. You are someone who can debate the nuances of multi-agent orchestration and Model Context Protocol (MCP) in the morning, and present a three-year commercial growth strategy to the board in the afternoon. This role can be based in our San Francisco and New York City offices or remotely in the United States. Responsibilities - Product Vision & Execution (0 to Scale): Own the roadmap and delivery of the AI Platform. Take the product from its current state to a market-leading, developer-first platform. - Business Ownership: Own the P&L for the business unit. Manage the budget for R&D, infrastructure/inference costs, and headcount planning. - R&D Leadership: Build and lead a distributed high-performance R&D organization. You will manage Engineering, Forward Deployed Engineering, Product Management, and Product Design, fostering a culture of rapid iteration and technical excellence. - AI Strategy: Build the technical vision for the area, and lead technologists and product managers to document and evangelize the strategy with internal and external customers. - Go-to-Market Partnership: Collaborate with Partnerships, Sales and Marketing to define our GTM motion. - Customer Evangelism: Act as the "technical face" of the product for strategic customers, partners, and the open-source community. Requirements - Entrepreneurial Track Record: Experience as a founder, early-stage employee, or "0-to-1" leader within a larger tech company. You must have experience building and launching a software product from scratch. - Technical Depth in AI: Deep understanding of the AI landscape. You should be familiar with AI frameworks, foundation models, embeddings and vector databases. - Cloud & Platform Expertise: 10+ years of experience building scalable Cloud/SaaS products, enterprise infrastructure software or developer platforms (APIs, SDKs, or infrastructure tools). - Leader of Leaders: Proven experience managing managers and leading cross-functional organizations of 100+ people. - Product-Led Mindset: A "product-hacker" mentality. You prioritize shipping and learning over perfection, but understand the reliability requirements of enterprise-grade software. - Strategic Communication: Ability to distill complex technical concepts (e.g., multi-layered AI governance or inference optimization) into compelling narratives for customers and executives. - MongoDB experience is a plus About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 1273415485 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $203,000—$399,000 USD