New Relic logo
New Relic

Data for Engineers

Manager – Renewals

ManagerManagerFull TimeRemoteLeadTeam 1,001-5,000Since 2008H1B SponsorCompany SiteLinkedIn

Location

Australia

Posted

59 days ago

Salary

0

Seniority

Lead

10 yrs expEnglish

Job Description

Manager – Renewals

New Relic

• Manage a team of renewals specialists, providing coaching and guidance to ensure high performance and employee engagement • Negotiate and finalize renewals by interacting with customer decision makers and end users and build positive relationships with the customer and internal teams • Work closely with the sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base • Collaborate with cross-functional teams to develop and implement customer retention and expansion initiatives • Analyze renewal data and customer feedback to identify areas for improvement in the renewal process and customer experience • Monitor and report on key renewal metrics, such as renewal rate, churn rate, and revenue retention

Job Requirements

  • 10+ years experience in sales, renewing contracts or customer success
  • Demonstrated success in leading a renewals team, with a track record of achieving high renewal rates and revenue retention
  • Strong understanding of the underlying drivers of business success across industry sectors
  • Excellent communication and relationship-building skills, with the ability to work effectively with both internal and external stakeholders
  • Proven ability to work collaboratively with cross-functional teams to achieve shared goals
  • Strong verbal and written communication skills

Benefits

  • Fostering a diverse, welcoming and inclusive environment
  • Flexible workforce model

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