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American Red Cross logo
American Red Cross

We prevent and alleviate human suffering in the face of emergencies.

Client Systems Analyst

Systems EngineerSystems EngineerFull TimeRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

District Of Columbia

Posted

51 days ago

Salary

$85K - $95K / year

Seniority

Senior

Bachelor Degree4 yrs expExperience acceptedEnglish

Job Description

Client Systems Analyst

American Red Cross

• Learn and understand DCS business processes and how technology can best ensure the success of DCS users. • Document, analyze, and clarify DCS requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards. • Investigate RC Care (Salesforce), Shelter Client Intake Application and other client systems operations-related problems/inquiries and recommend, facilitate and coordinate solutions. • Present DCS business cases to appropriate BSI and HSIT forums for approval and to initiate the project process. • Partner with DCS stakeholders to develop a strategic plan to implement the technology vision. • Work closely with DCS stakeholders to analyze the current and future direction of technology to meet business goals. • Educate clients about the software and project lifecycles and DCS roles. • May develop project/portfolio performance metrics to monitor business value over time. • Participate in all phases of the solution lifecycle and work closely with DCS, BSI and HSIT stakeholders to implement RC Care (Salesforce), Shelter Client Intake Application and other client systems. • Formulate project functional testing strategies and plans, participate in testing to ensure a technical solution meets the requirements of DCS. • Facilitate problem resolution between IT and the business, as needed. • Represent, champion, and balance DCS interests with BSI and HSIT. • Provide RC Care (Salesforce), Shelter Client Intake Application and other client systems training and guidance to other staff. • May maintain system updates and modifications. • Provide end-user support for tier 2 IT tickets for WebEOC, training and leading tier 2 RC Care (Salesforce), Shelter Client Intake Application and other client systems support volunteers. • Develop and maintain tier 2 IT ticket support processes and workflows. • Develop and provide technical support for on-demand and planned operational configurations in RC Care (Salesforce), Shelter Client Intake Application and other client systems. • Support and maintain permissions for provisioning and systems access to RC Care (Salesforce), Shelter Client Intake Application and other client systems. • Manage manual data migrations for RC Care (Salesforce), Shelter Client Intake Application and other client systems. • Evaluate, install and customize vendor-supplied or commercial-off-the-shelf boards for RC Care (Salesforce), Shelter Client Intake Application and other client systems. • May write or edit code in language(s) used by RC Care (Salesforce), Shelter Client Intake Application and other client systems.

Job Requirements

  • Bachelor's degree in Computer Science, Information Systems or related field required.
  • Minimum 4 years of related experience or equivalent combination of education and related experience required.
  • Knowledge of techniques related to project/program management, business process redesign, technology awareness, requirements analysis and client relationship management.
  • Ability to apply knowledge of systems life cycle, systems integration and data management principles.
  • Business acumen with ability to align IT priorities with business objectives.
  • Clear and effective writing and documenting skills.
  • Ability to work on a team.
  • Proficiency with business assessment/modeling tools.

Benefits

  • Medical, Dental, & Vision Plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO: Starting at 15 days a year; based on type of job and tenure
  • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
  • 401K with up to 6% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition

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