The Salvation Army in Canada

• Oversee the Territorial Leave portfolio • Develop policies, standardized processes, and guidance • Monitor legislative and industry developments • Provide subject matter expertise on leave-related matters • Establish performance measures to evaluate program effectiveness • Develop and deliver training strategies on leave-related programs

• Lead end-to-end recruitment for senior leadership and specialized roles • Develop creative and proactive sourcing strategies • Conduct candidate assessments and facilitate offer negotiations • Build and maintain diverse talent pipelines • Provide operational leadership for recruitment services • Analyze recruitment metrics and trends for decision-making

• support and champion the organization’s learning and development strategy • design, develop, and maintain engaging learning content • conduct learning needs and skills gap analyses • build and manage structured learning curricula and development pathways • coordinate end-to-end delivery of learning programs • facilitate in-person, virtual, and blended learning sessions • monitor and evaluate program effectiveness • partner with internal stakeholders to design targeted learning solutions • manage learning systems (e.g., Workday LMS)

• Provide expert guidance on employee relations matters, including performance management, discipline, and terminations. • Manage and resolve complex and sensitive workplace issues, including harassment, discrimination, and whistleblower complaints. • Conduct intake, triage, and recommend appropriate resolution approaches such as investigations, mediation, or management action. • Ensure consistent interpretation and application of policies, employment legislation, and organizational practices. • Assess risk and provide fair, consistent, and legally defensible recommendations. • Partner with HR Business Partners on case strategy, risk assessment, and escalation decisions. • Coach leaders and HR partners on managing employee relations issues and resolving workplace conflict. • Maintain accurate case documentation and reporting, ensuring compliance with legal and organizational standards. • Identify trends, emerging risks, and systemic issues, escalating insights to inform strategy and policy improvements. • Collaborate with internal stakeholders, including HR, Legal, and Centres of Excellence, to ensure alignment and enterprise-wide consistency.

• Responsible for designing, developing, and implementing scalable web solutions across digital experience platforms • Lead technical initiatives and collaborate with cross-functional teams • Drive the adoption of modern development practices • Ensure solutions are delivered on time, within scope, and meet quality standards • Conduct code reviews and mentor junior developers • Provide production support and troubleshoot issues within defined SLAs • Continuously improve development workflows and system performance

• Support and execute digital strategies that grow the organization’s online presence and engagement • Develop content for social platforms and various marketing initiatives • Coordinate social media scheduling and community engagement • Create and analyze written, photo, and video content • Maintain website content and conduct CMS updates • Collaborate with marketing and communications team members • Research competitor activities and industry trends • Apply knowledge of digital marketing tactics to support initiatives

• Supports business decision-making by analyzing data requirements and recommending technology and process improvements • Develops key performance indicators and measurement frameworks to track and enhance organizational performance • Monitors reporting services to ensure accuracy, timeliness, and reliability of operational and financial data • Produces detailed queries and reports to provide insights into portfolios, programs, expenses, and risk positions • Evaluates business processes to identify gaps, anticipate needs, and implement effective solutions that drive efficiency • Collaborates with cross-functional teams and stakeholders to communicate insights, develop solutions, and align on business priorities • Advises stakeholders by translating complex data into actionable insights and supporting planning, budgeting, and strategic initiatives • Administers procurement and financial controls by managing contracts, tracking spend commitments and ensuring compliance with governance frameworks • Maintains the IT contracting, procurement and invoice approval framework, operating the interim controls established in the absence of a dedicated procurement system.

• Partner with business and technology teams to design, implement, and optimize enterprise platforms such as Salesforce, ServiceNow, and Digital Experience/Digital Asset Management solutions • Translate business needs into clear functional requirements • Support platform delivery and integration • Ensure technology solutions drive measurable business and user outcomes • Lead end-to-end requirements gathering across business, digital, and operational workflows • Facilitate stakeholder workshops, interviews, and design sessions • Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control • Support vendor evaluation, RFP development, and SaaS solution selection • Coordinate and support system, integration, and user acceptance testing • Identify system or process gaps and recommend improvements

• Review, code, and process accounts payable and receivable transactions, ensuring proper documentation and timely payments. • Reconcile accounts, prepare journal entries, and ensure transactions are recorded in the correct period and in line with policy. • Enter donations, issue charitable receipts, and allocate deposits accurately in the general ledger. • Maintain vendor records, resolve inquiries, follow up on outstanding transactions, and support vendor invoice processing. • Monitor adherence to tax coding, payment terms, expenditure policy, and maintain safe handling of undistributed cheques/instruments. • Provide financial and processing support to smaller ministry units, including payables, receivables, and advising on procedures. • Communicate regularly with internal/external clients, offering solutions and ensuring financial transactions meet standards. • Prepare audit schedules, support external reporting, and assist with the preparation of required financial documents. • Document processes, develop business requirements, and provide recommendations to improve operations. • Assist ministry unit leaders and stakeholders in understanding financial procedures and the implications of financial decisions.

• Evaluate business processes to identify requirements, uncover improvement opportunities, and implement effective solutions. • Analyze and interpret data from multiple sources to provide meaningful insights that support decision-making. • Improve operational efficiency by recommending new processes, tools, and techniques for teams and functions. • Coordinate user acceptance testing to ensure solutions meet business needs and quality standards. • Develop and document clear business requirements, processes, reports, and actionable recommendations. • Communicate analysis results, insights, and plans effectively to cross-functional teams, leadership, and management. • Support stakeholders by explaining implications of options and decisions and enabling informed choices. • Build strong stakeholder relationships by gathering input, providing regular updates, and delivering concise, useful reports.