We’re growing and looking to hire a Channel Director who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in protecting cyber-physical systems (CPS), dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity. About the Role: We are looking for a high-performing Channel Director to serve as the critical interface between Claroty and our partner ecosystem. Reporting to the Regional VP, Americas Channel, you will be accountable for all sales activities and quota achievement within your assigned region. As a coach and mentor to our partners, you will enable them to identify opportunities, leverage Claroty resources, and execute the strategic sales objectives set by our global leadership team. This is a US Remote role and will be required to travel 50% or more within territory. Responsibilities As a Channel Director, your impact will be: - Achieve subscription sales quotas by driving new business through partners in your assigned region. - Collaborate with partners to develop strategies that align with Claroty’s market vision and grow market share. - Expand and deepen relationships with the highest levels of partner organizations. - Build partner solution knowledge to ensure they are self-sufficient in selling Claroty products. - Lead tailored sales events and marketing initiatives to build mindshare and drive new deal registrations. - Coordinate with Sales Directors on forecasting and maintaining consistent partner engagement. - Proactively recruit and onboard new partners to fill identified coverage gaps. - Use CRM tools and automation (SFDC) to maintain efficient, systematic sales processes and meet KPIs. Requirements - 5+ years of experience in channel partner management, preferably within the cybersecurity or industrial automation sectors. - Proven ability to drive subscription sales, manage forecasts, and achieve regional quotas. - Exceptional verbal and written skills for conducting high-level executive presentations and partner training. - Ability to prioritize effectively and apply sound judgment in a fast-paced, high-growth environment. - Proficiency with sales automation tools and CRM systems (e.g., Salesforce). - Strong ethics, enthusiasm, and a "people first" mentality that aligns with Claroty’s core values. - Willingness and ability to travel up to 60% for partner events and onsite meetings - Located in IL or MI Preferred About Claroty Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years. Expected compensation for the role is between $145,000 – $175,000 + Commission. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be determined by experience level, but those outside the salary band are welcome to apply. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. Follow us on social media: - LinkedIn - LinkedIn Life Page - Facebook - Instagram #LI-REMOTE

• Provide leadership, coaching, and performance oversight to Service Delivery Managers, CLASS Specialists, contractors, and the Affiliate training community to ensure high-quality, consistent service delivery. • Lead the design and continuous improvement of systems, processes, and workflows to support efficient, scalable operations and strong client outcomes. • Utilize data workflows, training evaluations, and key performance metrics (e.g., utilization, quality, client satisfaction, profitability) to monitor performance, identify trends, and drive continuous improvement. • Partner cross-functionally with Product, Growth, Operations, and other teams to ensure alignment, effective communication, and successful execution of multi-service client contracts. • Support and scale the Affiliate model through strong cross-functional collaboration, ensuring clear processes, quality standards, and consistency across Affiliate-led delivery. • Manage service delivery operations, including staffing, resource allocation, onboarding, and professional development, to align team capacity with demand and maintain high performance. • Contribute to budget planning and monitor operational performance to support sustainable and efficient service delivery. • Maintain deep knowledge of Teachstone products and services and deliver services as needed to support business needs and team alignment. • Foster a culture of accountability, continuous improvement, and alignment with Teachstone’s mission and values.

• Lead, coach, and develop a team of Service Solutions Executives to exceed performance goals • Elevate team capabilities in complex solution selling and stakeholder navigation • Establish clear expectations, accountability, and performance rhythms • Drive a high-performance culture focused on results, ownership, and continuous improvement • Engage directly in late-stage, complex deals to shape strategy and outcomes • Structure solutions, pricing, and contracts to balance growth and margin • Improve win rates, deal size, and pipeline conversion across hospital systems • Guide teams through multi-stakeholder decision processes and long sales cycles • Partner with Account Executives to align territory strategy and account plans • Build executive-level relationships across HTM, Clinical Engineering, Supply Chain, and Finance • Ensure solutions align to customer operational and financial priorities • Strengthen strategic alignment between customer needs and PartsSource offerings • Drive forecasting accuracy, pipeline discipline, and deal inspection rigor • Collaborate with Pricing, Legal, Finance, and Service Delivery on deal execution • Optimize sales processes to improve efficiency and scalability • Leverage data and insights to inform decision-making and performance improvement

Overview The Director, Servicing Product serves as the senior product leader responsible for the performance, execution, and outcomes of the servicing product function. This role leads a team of domain Principals and is accountable for ensuring that product strategy is effectively translated into scalable, compliant, and high-quality servicing capabilities across all domains. The Director is accountable for overall product requirements, backlog prioritization, and functional design, ensuring alignment between business needs, product design, and delivered functionality. This role is responsible for driving consistency across domains and translating complex servicing requirements into cohesive product solutions that support operational efficiency, regulatory compliance, and strong customer outcomes. The Director holds decision-making authority within the servicing product function, including prioritization, trade-offs, and cross-domain alignment. This role is accountable not only for individual product requirements, but for end-to-end execution, delivery outcomes, and the overall effectiveness of the servicing product platform. Working in close partnership with senior product leadership, engineering, and business stakeholders, this individual ensures that servicing product initiatives are delivered cohesively, with clear ownership, strong accountability, and consistent execution across domains. Responsibilities Product Leadership & Execution - Lead end-to-end execution of servicing product initiatives, ensuring alignment to defined MVP scope, timelines, and business objectives. - Ensure translation of servicing business needs into clear, actionable product requirements, user stories, and functional designs. - Own the servicing product backlog, ensuring prioritization aligns with strategic objectives, regulatory requirements, and delivery timelines. - Drive definition and enforcement of acceptance criteria, ensuring delivered functionality meets business expectations and quality standards. - Ensure consistency in product design and decision-making across all servicing domains, eliminating fragmentation and redundancy. - Accountable for execution and delivery outcomes across the servicing product portfolio, driving accountability across Principals and cross-functional teams for delivery commitments and product outcomes. - Manage cross-domain dependencies and competing priorities, ensuring resources are aligned to the highest-impact initiatives and delivery remains on track. - Serve as the decision authority for servicing product prioritization and trade-offs across domains, ensuring alignment with business objectives and delivery constraints. People Leadership & Team Development - Lead, develop, and manage a team of Principal-level product professionals across servicing domains, ensuring strong domain ownership and accountability. - Establish clear expectations for performance, decision-making, and execution across the team. - Coach and develop Principals to operate as effective domain leaders, capable of translating complex servicing requirements into scalable product solutions. - Foster a culture of ownership, accountability, and high-quality execution across the servicing product organization. - Ensure appropriate resource allocation and workload balance across domains to drive delivery priorities. - Hold Principals accountable for domain-level outcomes, ensuring consistent execution, quality, and alignment across the servicing product portfolio. Servicing Domain Integration & Domain Leadership Oversight - Serve as the integration point across servicing domains, aligning inputs from Principals into a cohesive product approach. - Provide leadership oversight across servicing domains, ensuring Principals operate with consistency in product design, requirements quality, and decision-making. - Translate senior leadership strategy into domain execution. - Resolve cross-domain dependencies, conflicts, and prioritization challenges to maintain forward delivery momentum. - Establish and enforce standardized approaches to requirements definition, process alignment, and functional design across domains. MVP Delivery & Functional Design - Own execution of MVP scope across core servicing areas, ensuring delivery of a viable, scalable, and compliant product foundation. - Drive iterative refinement of product functionality, incorporating feedback from stakeholders, Principals, and testing cycles. - Partner with engineering to ensure functional requirements are clearly understood, feasible, and aligned with system capabilities. - Support tradeoff decisions between scope, speed, and complexity to enable timely delivery without compromising critical functionality. Stakeholder & Cross-Functional Leadership - Partner with product leadership, engineering, program management, and business stakeholders to ensure alignment on priorities, scope, and delivery expectations. - Communicate product direction, priorities, and decisions clearly to senior leadership and cross-functional teams. - Influence stakeholders to drive alignment, resolve ambiguity, and effective decision-making across complex initiatives. - Adapt communication approach to effectively engage both technical and non-technical audiences. Quality, Testing & Release Readiness - Ensure alignment of product requirements with User Acceptance Testing (UAT) to validate that delivered solutions meet business and operational needs. - Support definition of test scenarios and validation criteria in partnership with business and QA teams. - Drive readiness for release by ensuring clarity of functionality, business processes, and operational impacts. - Identify gaps, defects, or misalignments and drive resolution prior to deployment. Process Consistency & Continuous Improvement - Establish and maintain disciplined product management processes that support scalability, auditability, and consistency across servicing domains. - Continuously identify opportunities to improve product development efficiency, requirements quality, and cross-team collaboration. - Incorporate feedback loops from implementation, operations, and stakeholders to refine product functionality and processes. - Drive adoption of tools, frameworks, and best practices that enhance product delivery effectiveness. Qualifications - Exceptional verbal and written communication skills, with the ability to clearly articulate complex servicing, operational, and regulatory concepts to diverse audiences, including senior leadership. - Proven experience leading and developing product teams, including managing senior individual contributors or managers. - Demonstrated accountability for cross-functional business outcomes at scale, beyond individual product areas. - Demonstrated ability to translate business needs into structured product requirements, user stories, and functional designs within complex, cross-functional environments. - Strong organizational and prioritization capabilities, with a proven ability to manage multiple domains, competing priorities, and tight delivery timelines. - Deep understanding of product management practices, including backlog management, acceptance criteria definition, and iterative delivery methodologies (Agile or hybrid). - Proven experience working in regulated, high-volume environments requiring strong attention to detail, data integrity, and compliance (mortgage servicing, financial services, or fintech preferred). - Ability to lead and influence cross-functional teams without direct authority, driving alignment and accountability across diverse stakeholder groups. - Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), with the ability to produce executive-level materials and product documentation. - Demonstrated ability in managing senior product or domain leaders while coordinating cross-domain delivery, decision-making and execution. - 10+ years of relevant experience in product management, business analysis, or related roles, with demonstrated experience delivering complex, cross-domain product initiatives; mortgage servicing experience strongly preferred. - Bachelor’s degree from an accredited college or university in a relevant discipline (e.g., Business, Technology, Engineering) preferred; equivalent practical experience will be considered. Certifications, Licenses, & Registration - Project Management certification such as PMP (Project Management Professional), or equivalent preferred but not required. MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. #LI-Remote